Hannah Jordan
Acton Park,TAS
Summary
With over 17 years of experience in Customer Service and more recently, Training Administration, I bring a strong combination of skills that align closely with this role. I am highly motivated to continue developing my career within administration and have built a reputation for being focused, dedicated, and proactive. I have always been able to build strong stakeholder relationships and throughout my career, I have developed a keen eye for detail and consistently go above expectations to support colleagues and key partners. I pride myself on being an honest, reliable, and trustworthy team member. Strong time-management and organisational abilities have been at the core of my work since the beginning of my professional journey and over the past eight years I have expanded my expertise with excellent computer skills and experience using MYOB Payroll.
Overview
21
21
years of professional experience
Work History
Corporate Training Administrator
St John Ambulance Tasmania (Not-for-Profit)
05.2024 - Current
- Provide high-level administrative support, focusing on the management of staff schedules and training calendars.
- Prepare quotes and documentation for internal and external stakeholders.
- Coordinate schedules for all statewide training sessions, ensuring resource availability and participant engagement.
- Schedule all private training courses and information sessions for external corporate customers.
- Ensure all private course payment reporting is accurate and invoicing is prompt.
- Maintain accurate records, files, and databases to ensure compliance with organisational and industry standards.
- Assist with proofreading, formatting, and updating internal documents and training materials to ensure clarity and alignment with policy requirements.
- Communicate with other internal departments, external partners, and service providers to gather necessary information for everyday running of the business.
- Provide day-to-day administrative support in the public training department including correspondence, answering enquiries and booking training sessions.
- Prepare agendas and taking of meeting minutes when required.
- Help track budgets and expenses for the training department to ensure resources are used efficiently and effectively.
- Coordinate logistics for trainers facilitating offsite training courses, ensuring seamless execution and minimal disruption to their operation.
- Support junior staff by offering guidance on processes and sharing knowledge to improve workflow efficiency.
- Evaluated training effectiveness through feedback collection.
- Apply onboarding processes for new hires, streamlining integration into company culture and effectiveness moving forward.
- Collaborate with department heads to identify training needs aligned with organisational goals.
Receptionist
Ogilvie Jennings Lawyers
09.2023 - Current
- Provide professional and friendly first point of contact to all who enter the office.
- Answer all phone calls, handle enquiries and direct callers to the correct department.
- Ensure all meeting rooms are booked correctly and calendars are up to date.
- Provide clients with text message confirmations prior to appointments.
- Responsible for monitoring daily obituary notices for follow up.
- General scanning and filing duties.
- Weekly purchasing of office stationery and kitchen supplies.
- Organising morning tea for all staff birthdays.
- Hold the fort for the hour when all Solicitors go to lunch.
Receptionist/Administration Officer
Degree C
04.2018 - 09.2023
- Provide a positive and proactive front office service to all customers, staff, contractors and other visitors to the building.
- Co-ordinate incoming calls, deliveries and information requests with a professional and courteous manor.
- Maintain office and company records, including data entry as required to ensure all information held is accurate and up-to-date.
- Provide administrative support services to senior management and staff.
- Create all purchase orders and support to suppliers.
- Opening new Service and Residential jobs.
- Taking and allocating financials.
- Ensuring all amenities are stocked.
- Looking after all training memos and leave requests.
- Organising monthly toolbox meetings, agendas and taking minutes.
- Enter in all heat pump deliveries on the Heat Pump Register.
- Ordering uniform for all office staff and trades people.
- Booking vehicles in for servicing.
- Arrange interviews for Apprentices, write and send letters to unsuccessful applicants.
- Arrange morning tea/lunch for meetings when required.
- Booking rooms and resources when required.
Senior Hair Stylist
CAJ Hair & Beauty Studio
01.2012 - 04.2018
- Proficient in all aspects of ladies, men’s and children’s hairdressing.
- Excellent customer service, every day running of a busy salon and finding ways to deal with difficult situations if and when they arise.
- Competent with HairWare computer software to book appointments, liaise with clients, recording client details, maintaining client confidentiality and handling of transactions and stock orders.
- Maintaining a high standard of cleanliness within the salon and equipment used.
- Regular attendance of training and seminars.
- Master Colorist Technician Certification attained 18th November 2015.
Apprentice Hair Stylist
Headlines Hair Design
01.2007 - 01.2012
- Undertook and completed all apprentice tasks and duties asked of me.
- Capable of working unsupervised.
- Tas TAFE first place award for photo shoot competition.
- Maintained hairdressing qualification.
Kitchen hand/Customer Service
La Venezia Pizza
01.2005 - 01.2007
- Food preparation.
- Customer Service.
- Kitchen duties.
Education
TAS TAFE
11.2010
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Guilford Young College
12.2006
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Mount Carmel College
12.2004
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Saint Aloysius Primary
12.2000
Skills
- Self motivated & committed
- Strong work ethic & initiative
- Stakeholder relationships
- Adaptable, flexible & reliable
- Methodical
- Excellent keyboard skills
- Efficient, organised & productive
- Staff and workflow planning
- Schedule management & coordination
- Multitasker
Timeline
Corporate Training Administrator
St John Ambulance Tasmania (Not-for-Profit)
05.2024 - Current
Receptionist
Ogilvie Jennings Lawyers
09.2023 - Current
Receptionist/Administration Officer
Degree C
04.2018 - 09.2023
Senior Hair Stylist
CAJ Hair & Beauty Studio
01.2012 - 04.2018
Apprentice Hair Stylist
Headlines Hair Design
01.2007 - 01.2012
Kitchen hand/Customer Service
La Venezia Pizza
01.2005 - 01.2007
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Guilford Young College
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Mount Carmel College
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Saint Aloysius Primary
TAS TAFE