Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Hannah Keating

St. Kilda,Victoria

Summary

Seasoned waitress and barista with a versatile leadership background, accomplished at orchestrating seamless service in dynamic settings. Proven track record as a Team Leader and Supervisor, dedicated to elevating customer experiences through meticulous attention to detail. Skilled in team management and committed to maintaining high-quality service standards.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Supervisor

The Coffee Garden
Camolin, Wexford
06.2022 - 10.2023
  • Orchestrated daily operations, ensuring seamless service
  • Oversaw inventory management, minimizing waste and optimizing stock levels
  • Provided hands-on training to staff, fostering a customer-focused and efficient team.

Team Leader

Raspberry Restaurant
Gorey, Wexford
08.2021 - 06.2022
  • Spearheaded a high-performing team, fostering a collaborative and efficient work environment
  • Achieved and maintained elevated service standards, ensuring exceptional customer experiences
  • Conducted staff training sessions, contributing to the professional development of team members.

Team Leader

Conference & Banqueting
07.2019 - 07.2021
  • Led a dynamic team in providing professional service, consistently exceeding customer expectations
  • Ensured adherence to high-quality standards, maintaining the establishment's reputation for excellence
  • Collaborated with management to develop and implement customer-centric initiatives, enhancing the overall dining experience.

Education

Leaving Certificate (FETAC Level 5) -

Gorey Community School

Skills

  • Operations Management
  • Inventory Oversight
  • Training and Mentoring
  • Staff Management
  • Upselling Techniques
  • Cash Handling
  • Customer Service
  • Task Delegation

Certification

  • Manual Handling
  • Responsible Service Of Alcohol
  • Food Allergen Awareness
  • Food Safety Essentials
  • Fire Safety Awareness
  • Infection Control Awareness

References

Carol Doyle - Owner - The Coffee Garden +353 879386335

Karen Maher - Manager - Raspberry +353 861071910

Patrick Kickham Lennon - Deputy General Manager - Seafield Hotel +353 879023489

Timeline

Supervisor

The Coffee Garden
06.2022 - 10.2023

Team Leader

Raspberry Restaurant
08.2021 - 06.2022

Team Leader

Conference & Banqueting
07.2019 - 07.2021

Leaving Certificate (FETAC Level 5) -

Gorey Community School

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Hannah Keating