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Hannah Kondambu
Stuart Park, Darwin,Northern Territory
Summary
I have worked at Royal Darwin Hospital for the past 15 years and my job has been helping patients with their daily activities while at the hospital. I help with showering, toileting, feeding, cleaning, taking to appointments such as radiology appointments, seeing specialists, going to rehab, taking specimens to the lab, and also collecting blood products from the lab if needed. I also help nurses and doctors perform their duties by making sure all trolleys are restocked so everything can be at hand when needed. These and many more I do for the smooth running of the hospital.
I have also worked as a support worker for only a short time and my job was to help clients with their daily activities and to help them be more independent.
Overview
27
27
years of professional experience
Work History
Patient Care Assistant
ROYAL DARWIN HOSPITAL
Darwin
11.2011 - Current
- I have been working as a Patient Care Assistant at the Royal Darwin Hospital from November 2011 till present
- The duties include caring for sick people on a one-on-one basis and doing orderly job
- Enhance patient comfort by providing compassionate and attentive care.
- Assist nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Improved patient satisfaction by responding promptly to call lights and addressing needs or concerns.
- Contribute to a safe and hygienic environment by maintaining cleanliness of patient rooms and common areas.
- Monitor vital signs regularly, assisting in early identification of potential health issues.
- Facilitate effective communication between patients, families, and healthcare staff to ensure understanding and address concerns.
- Help in the prevention of bedsores through regular repositioning of patients according to care plans.
- Promote a positive patient experience by actively listening and empathizing with their needs and emotions.
- Support patients'' physical mobility by assisting with transfers, ambulation, and range of motion exercises as directed by nursing staff.
- Implement infection control protocols effectively, reducing the spread of illness within the facility.
- Restocking IV and trauma trolleys and cupboards
- Empty bins and linen skips during and at the end of every shifts.
Support Worker
CARE TEAM DISABILITY SERVICES
Darwin
03.2023 - 05.2023
- Worked for Care Team for only a short period when it first opened between March and May 2023.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Improved client satisfaction by promptly addressing concerns and implementing feedback promptly.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Cleaning
- Grooming
General Sales
AKWAABA AFRICAN GROCERY SHOP
Darwin
12.2009 - 06.2012
- Akwaaba African Grocery Store is a small family business situated in Rapid Creek Darwin
- The owner worked in a full-time position for another organization, and was entrusted with the welfare and correct running of this store on a part-time basis
- Reordering goods
- customer service
- Cleaning
- Cash handling.
- Restocking
- Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
- Established lasting client partnerships by understanding their unique needs and providing tailored solutions.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Supervisor
NEW NET LINK
Ghana
08.2007 - 12.2009
- New Net Link is a consumer electronics retail business situated in Kumasi, Ghana and I was in charge of supervising the workers and working on a full-time basis
- Reordering goods
- Maintained strong customer relations and effective customer service standards.
- Supported office business development and customer service.
- Developed and implemented customer service policies and procedures.
- Educated employees on register use, merchandising, and customer service.
- Resolved customer complaints quickly and professionally to provide quality customer service.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Customer Service
EASTERN EXPRESS ENTERPRISE
Ghana
11.1999 - 06.2003
- Eastern Express Enterprise is a grocery shop located in Koforidua Ghana
- Supported office business development and customer service.
- Improved customer service policies to maximize satisfaction and build brand loyalty.
- Provided outstanding customer service.
- Resolved customer complaints quickly and professionally to provide quality customer service.
- Provided excellent customer service, developing and maintaining client relationships.
- Money handling
- Cleaning
- Restocking
Education
Bachelor of Nursing -
Charles Darwin University
Certificate III in Aged Care -
Charles Darwin University
Tertiary Enabling Program - Pathway To Higher Education
Charles Darwin University
Some College (No Degree) -
Kibi Secondary Technical School
GhanaSupporting people with disabilities who are ageing certificate - Health
Online Courses Australia
Brisbane, QLD2021
Health
Online Courses Australia
Brisbane, QLD2021
Skills
- Good communication skills
- Daily Living Support
- Emotional Support
- Meal Preparation
- Cultural Sensitivity
- Documentation Abilities
- Mobility Support
- Recreational Activities
- Behavioral Support
- Cleaning and Sanitizing
Personal Information
Nationality: Permanent Resident Australian Ghanaian
Timeline
Support Worker
CARE TEAM DISABILITY SERVICES
03.2023 - 05.2023
Patient Care Assistant
ROYAL DARWIN HOSPITAL
11.2011 - Current
General Sales
AKWAABA AFRICAN GROCERY SHOP
12.2009 - 06.2012
Supervisor
NEW NET LINK
08.2007 - 12.2009
Customer Service
EASTERN EXPRESS ENTERPRISE
11.1999 - 06.2003
Health
Online Courses Australia
Supporting people with disabilities who are ageing certificate - Health
Online Courses Australia
Some College (No Degree) -
Kibi Secondary Technical School
Tertiary Enabling Program - Pathway To Higher Education
Charles Darwin University
Certificate III in Aged Care -
Charles Darwin University
Bachelor of Nursing -
Charles Darwin University