HANNAH LAINATI
South Perth,Australia
Summary
Dedicated and compassionate case manager with a wealth of experience providing comprehensive support and advocacy for high-complexity families and children. Skilled in conducting thorough assessments, developing individualized care plans, and coordinating services to address a range of needs, including mental health, substance abuse, domestic violence, and socio-economic challenges. Proficient in crisis intervention, empowerment-based approaches, and trauma-informed care to facilitate healing and resilience. Adept at collaborating with multidisciplinary teams and community resources to optimize outcomes and promote family stability. Strong documentation and evaluation skills ensure compliance with regulatory standards and drive continuous improvement. Passionate about making a meaningful difference in the lives of vulnerable populations through client-centered, strengths-based interventions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Therapeutic Specialist
Possibility/Lifestyle Solutions
06.2024 - Current
- Developed Positive Behaviour Support Plans, behavioural assessment reports, immediate safety plans and risk assessments which outline steps necessary for clients to achieve goals. Plans were updated as required, ensuring plans were relevant and protocol was correct.
- Maintained client safety during crisis situations by utilizing de-escalation techniques and adhering to established protocols.
- Reduced behavioural incidents by providing consistent support and guidance to clients within therapeutic settings.
- Demonstrated cultural competence in interactions with diverse client populations, fostering an inclusive atmosphere that respected individual differences.
- Educated clients and staff on mental health issues to promote understanding and support, reducing stigma.
- Contributed meaningfully towards departmental goals by consistently meeting or exceeding key performance indicators.
- Evaluated therapy effectiveness using data-driven approaches, making necessary adjustments to optimize client outcomes.
- Advocated for the needs of individuals during multidisciplinary team meetings, ensuring child/young person voices were heard throughout the decision-making process.
- Played an instrumental role in the development of new clinical protocols, ensuring the delivery of effective and evidence-based therapeutic services.
- Made thorough assessment and implementation of environmental, chemical, mechanical and physical restrictive practises and fade out plans, ensuring all relevant staff are trained and competent.
- Conducted comprehensive assessments to identify child unique needs and develop targeted interventions.
- Participated in ongoing professional development opportunities, staying current on industry laws, and best practices in therapeutic care delivery.
- Provided expert guidance on therapeutic techniques for colleagues, enhancing their skills and knowledge base.
- Provided psycho-education on a frequent basis to staff, and external parties. This includes presenting research and information to a large number of professionals.
- Supported clients in developing coping skills to help patients manage life challenges and difficulties.
- Provided crisis intervention to support clients and their immediate team during times of urgent need.
- Maintained accurate and confidential records of all clients.
Case Manager/Consultant
Luma: For Her Health and Wellbeing
01.2024 - 06.2024
- Conducted thorough assessments of client and family needs, identifying barriers to self-sufficiency and strategising solutions accordingly.
- Empowered clients through advocacy efforts, ensuring their voices were heard by medical professionals, law enforcement personnel, and social service providers.
- Identifying and connecting clients with community resources and support services such as shelters, legal aid, counselling, childcare, and financial assistance.
- Offering emotional support, guidance, and informal counselling to empower clients and their families, to navigate challenges, make informed education and career decisions, with the goal of stability
- Maintaining accurate and confidential records of client interactions, assessments, service plans, and progress reports in compliance with organizational and regulatory requirements
- Regularly monitoring clients' progress, reassessing needs and goals, and adjusting service plans as necessary to ensure ongoing support and success
- Provided crisis intervention services, offering immediate support and guidance to individuals experiencing domestic violence situations.
- Enhanced client self-sufficiency through comprehensive case management services, including referrals to housing and employment opportunities.
- Assisted clients in obtaining protective orders by guiding them through the legal process
- Served as a liaison between clients and community partners, facilitating connections that advanced recovery goals while addressing systemic barriers
Recruitment Specialist
Murdock Recruitment
01.2023 - 01.2024
- Utilizing various methods such as job boards, social media, networking, and referrals to attract and identify potential candidates
- Reviewing resumes, conducting initial interviews, and assessing candidates' qualifications, skills, and suitability for specific roles
- Scheduling and coordinating interviews between candidates and hiring managers, providing necessary logistical support, and ensuring a positive candidate experience
- Ensuring compliance with relevant employment laws, regulations, and company policies throughout the recruitment process
- Building and maintaining relationships with candidates, hiring managers, external recruiters, and other stakeholders to support a positive recruitment experience and foster a talent pipeline
Business Administrator
Applecross Early Childhood School
01.2022 - 01.2022
- Management and oversight of all administrative support to ensure smooth workflow
- Ensuring compliance with company policies, procedures, and regulations, including health and safety standards, child protection laws, and industry regulations
- Maintaining accurate records and files, including employee records, student documentation, financial documents, and contracts
- Conducting interviews and assessments for potential students and their families
Business Administrator
Essendon Primary School
01.2018 - 01.2018
- Providing administrative support to executives, managers, and teams, including scheduling meetings, managing calendars, preparing documents, and handling correspondence
- Interacting with customers, families, students and vendors to address inquiries, resolve issues, and maintain positive relationships
Education
B.Sc. - Criminology and Legal Studies
Murdoch University
01.2022
Diploma - Family Counselling
Australian Institute of Family Counselling
01.2018
Skills
- Strong organizational and time management skills
- Case management
- Exceptional communication and interpersonal skills
- Ability to work in a multidisciplinary team
- Detail-oriented and able to handle multiple tasks simultaneously
- Strong written and verbal skills
- Building relationship with clientele, external and internal stakeholders
Certification
- B.Sc. Criminology and Legal Studies
- CHC51015 Diploma of Counselling
- CHCDFV001 Recognise and respond appropriately to Domestic and Family Violence
- National Police Clearance
- WWCC
- Certificate of Training Workstar: Unique Outcomes
- Workforce Australia - Fraud Certification
- Introductory Course to Diability
- Australian Childhood Foundation: Safeguarding Children Certificate
Timeline
Therapeutic Specialist
Possibility/Lifestyle Solutions
06.2024 - Current
Case Manager/Consultant
Luma: For Her Health and Wellbeing
01.2024 - 06.2024
Recruitment Specialist
Murdock Recruitment
01.2023 - 01.2024
Business Administrator
Applecross Early Childhood School
01.2022 - 01.2022
Business Administrator
Essendon Primary School
01.2018 - 01.2018
B.Sc. - Criminology and Legal Studies
Murdoch University
Diploma - Family Counselling
Australian Institute of Family Counselling
Hobbies and Interests
Social Justice, Human Resources, International Relations, Advocacy for Family Domestic Violence, Family and Children Law