Hannah Lane

• Assists with tube feeding and monitored intake to help patients achieve nutritional objectives.
• Provides emotional support during difficult times, offering companionship and empathy to enhance mental wellbeing.
• Facilitates activities of daily living such as grooming, dressing, and personal hygiene for increased self-esteem and confidence within my client.
• Provides safe mobility support to help my client move around personal and public spaces.
• Maintains a clean, safe, and organized living environment for my client, promoting overall well-being and satisfaction.
• I have built strong relationships with my client to deliver emotional support and companionship.
• Assists in medication management for timely administration and accurate dosing, ensuring optimal health outcomes.
• Cleans house, ran errands, managed laundry, and completed weekly grocery shopping.
• I support my client with mental support and physical activities to accomplish quality of life and sustain needs.

• Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
• Streamlined issue resolution processes, leading to quicker response times for customers in need of assistance.
• Collaborated with other departments to provide seamless support for customers requiring specialized assistance.
• Maintained comprehensive knowledge of products and services, ensuring accurate information delivery to customers.
• Managed time effectively between inbound calls while also completing assigned administrative tasks such as email correspondence or reporting responsibilities.
• Navigated multiple software systems simultaneously, allowing for efficient call management and accurate recordkeeping.
• Developed rapport with customers through active listening skills, creating an open environment where issues could be discussed freely without judgment or frustration from either party involved.

• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
• Processed customer transactions promptly, minimizing wait times.
• Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.

• Worked front counter, drive-thru, kitchen, and other areas.
• Collaborated with team members to complete orders.
• Kept food preparation area, and equipment clean and sanitary.
• Promoted a positive work environment through effective communication and teamwork among staff members.
• Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
• Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
• Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.

• Cleaned counters, machines, utensils, and seating areas daily.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Maintained and operated coffee machines, smoothie blenders, milkshake mixer, and other equipment.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

• Maintained and fostered positive and constructive interactions with staff, families, and children.
• Boosted children''s social skills development through group projects and collaborative games.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Communicated with parents and other staff about student progress.
• Applied play-based strategies to provide diverse approaches to learning.
• Fostered creativity in the classroom through art projects, dramatic play, storytelling exercises, and other imaginative pursuits.
• Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
• Gave one-on-one attention to children while maintaining overall focus on entire group.
• Established ongoing professional development goals, participating in workshops and conferences to stay current on emerging trends in early childhood education.

• Worked front counter, McCafe, and kitchen areas.
• Improved customer satisfaction by providing friendly and efficient service at the register.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Became familiar with products to answer questions and make suggestions.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Used cash registers and credit card machines to cash out customers.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Collaborated with team members to consistently provide efficient service during peak hours.

2016 - 2018

2018-2021

2009 - 2016