Hannah Larner
Landsdale
Summary
A versatile customer service professional with experience across various industries. Possessing a highly transferable skillset, dedicated to delivering service excellence. Demonstrates the ability to prioritize and complete tasks efficiently, even in fast-paced work environments. Seeking an opportunity to further develop skills and experience while taking on professional challenges. Thrives in collaborative and supportive environments that foster teamwork and mutual growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Postal Delivery Officer
Australia Post
11.2022 - 08.2024
- Managed high volumes of mail during peak seasons while maintaining accuracy rates in sorting processes ensuring timely deliveries.
- Contributed to a positive workplace environment through effective communication and teamwork with colleagues, supervisors, and customers alike.
- Ensured timely mail delivery for customer satisfaction with diligent adherence to schedules.
Picker/Packer
Agostino Wholesalers
09.2021 - 01.2022
- Assisted in reducing stock discrepancies through regular cycle counts, meticulous record-keeping, and prompt reporting of variances.
- Improved team morale by consistently displaying a positive attitude and willingness to assist coworkers in completing tasks as needed.
- Increased customer satisfaction by carefully inspecting items for damages or defects before packing.
- Maintained compliance with all relevant regulations regarding packaging materials, hazardous goods handling, and waste disposal practices within the facility.
Merchandiser
JH Wilberforce
01.2021 - 12.2021
- Receiving and directing customer calls and enquiries.
- Undertaking stocktaking duties, within limited timeframes.
- The timely distribution of samples to customers and follow up in order to build product sales.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Customer Service Officer
Best and Less
03.2021 - 09.2021
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
Customer Service Officer
The Reject Shop
10.2019 - 09.2020
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
Education
Certificate III - School Based Education Support
North Metropolitan TAFE
Perth, WA01.2024
Certificate II - Animal Health
Applied Vocational Training
01.2022
Certificate III - General Education
North Metropolitan TAFE
Perth, WA01.2018
Certificate II - General Education
North Metropolitan TAFE
Perth, WA03-2017
Skills
- Computer literacy
- MS Office 365
- Supply software applications
- Issue resolution
- Teamwork
- Time management
- Flexibility
- Dependability
- Organization skills
- Customer/Client relations
- Scheduling
- Greeting and seating clients
Certification
- WA Driver's License
- First Aid Certification
Timeline
Postal Delivery Officer
Australia Post
11.2022 - 08.2024
Picker/Packer
Agostino Wholesalers
09.2021 - 01.2022
Customer Service Officer
Best and Less
03.2021 - 09.2021
Merchandiser
JH Wilberforce
01.2021 - 12.2021
Customer Service Officer
The Reject Shop
10.2019 - 09.2020
Certificate III - School Based Education Support
North Metropolitan TAFE
Certificate II - Animal Health
Applied Vocational Training
Certificate III - General Education
North Metropolitan TAFE
Certificate II - General Education
North Metropolitan TAFE
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