Hannah Le
Bonnyrigg,Australia
Summary
Seasoned Marketing Coordinator knowledgeable about social media, launching campaigns and copywriting. Excellent attention to detail and remarkable critical thinking skills. Proficient in developing and overseeing projects with focus on quality and efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Marketing Coordinator Junior
Hobson Engineering
02.2023 - Current
- Create digital collaterals such as 'Do You Know?' and Data Sheets for new products
- Responsible for organising marketing materials for the Sales team - promotions and trade events
- Product photography and videography
- Organise events for the company such as 'Balmoral Burn'
- Responsible for social posts and ads on LinkedIn
- Relationship management with suppliers for branded merchandise
- Stakeholder management with the sales and engineering team.
Digital Marketing Internship
ALTERN8 Training
03.2023 - 06.2023
- My role as an intern at Altern8 Training includes creating media content for the holistic fitness centre
- This includes creating thumbnails, infographics, editing videos and copywriting.
ANZ Safety Investigations Specialist
Uber
10.2021 - 02.2023
- Provide world class customer service experience to riders, driver-partners, and restaurant partners via email and phone calls
- Take ownership of escalated requests across all critical and advanced lines of business
- Proactively engage users to gather qualitative feedback to improve their experience and provide insights back to the ANZ business
- Liaise with the ANZ leadership team members as we resolve business-critical issues and make difficult decisions that impact our local operations
- Assist in projects that aim to improve the quality support we provide all users of Uber in ANZ
- Coordinate closely with the global Community Operations team as part of the Sydney Centre of Excellence and act as a local point of contact and subject matter expert of other centres of excellence around the world
- Help build new and segmented modes of support for the Australia and New Zealand users; trial and iterate new processes as we scale our operations to match the growth of the larger Uber business
- Training and guiding team members.
Contact Centre Consultant
Belgravia Leisure
03.2021 - 10.2021
- Inbound and outbound customer communication through phone, email, social platforms, SMS
- Providing exceptional customer service, by responding to customers' needs or concerns and ensure the quality of service meets agreed customer service standards
- Engaging with customers and promoting our services
- Supporting venues with setting and managing appointments
- Develop positive relationships with customers to provide the best customer experience
- Support VIC Belgravia owned leisure centres while NSW is in lockdown
- Generate swim school and gym membership sales.
Customer Service Representative / Host
Sundancer Homes
01.2021 - 03.2021
- Providing Customers with Information based on website
- Assisting Customers with the Touchscreen computers
- Being a friendly, confident representative of Sundancer Homes.
Marketing & Social Media Representative
Complete Allied Health Care
08.2020 - 12.2020
- Manage social media marketing campaigns and day-to-day activities including: Develop relevant content topics to reach the company's target customers
- Create, curate, and manage published content (images, video and written)
- Develop and expand community and/or influencer outreach efforts
- Assist in design - Facebook cover & profile pic, thumbnails, ads)
- Design, create and manage promotions and Social ad campaigns
- Manage efforts in building online reviews and reputation
- Monitor online reviews and respond to each review
- This also includes patient feedback forms at each center location
- Compile reports for management showing results (ROI).
Spice Master
Oporto
02.2017 - 08.2020
- Include providing training to new employees in customer service position in order to strengthen team performance
- Handling customers complaints to full satisfaction, promoting brand loyalty and maximizing sales
- Planning events such as Dia De Portugal Day and ensure everyone cooperates on the day to strengthen team performance and maximize sales
- Run orders and ensure we reach short- and long-term goals.
Education
Bachelor of Media And Communication - Journalism And NonFiction Writing, Public Relation
Macquarie University
Sydney, NSW08.2023
High School Diploma -
St Johns Park High School
St Johns Park, NSW09.2019
Skills
- Communication
- Stakeholder management
- Planning and organizing
- Problem solver
- Leadership
- Time manager
- Customer Service
- Content Writing
- Digital Marketing
- Documentation and Reporting
- Copywriting
- Work Planning and Prioritization
- Social Media
- Adobe Creative Suite
Certification
- Working with Children Check
- National Police Check
- Microsoft Intermediate & Advance | Forrest Training
References
- Julie Le (SRC Coordinator)
- Benji Condie (Safety Investigation Team Leader)
- Theresa Mugliett (Call Centre Coordinator)
Timeline
Digital Marketing Internship
ALTERN8 Training
03.2023 - 06.2023
Marketing Coordinator Junior
Hobson Engineering
02.2023 - Current
ANZ Safety Investigations Specialist
Uber
10.2021 - 02.2023
Contact Centre Consultant
Belgravia Leisure
03.2021 - 10.2021
Customer Service Representative / Host
Sundancer Homes
01.2021 - 03.2021
Marketing & Social Media Representative
Complete Allied Health Care
08.2020 - 12.2020
Spice Master
Oporto
02.2017 - 08.2020
Bachelor of Media And Communication - Journalism And NonFiction Writing, Public Relation
Macquarie University
High School Diploma -
St Johns Park High School
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