Hannah Logan
Central Coast,NSW
Summary
Passionate about the Beauty industry with a recently completed Certificate III in Beauty Services. Extensive hospitality experience at Ampol, excelling in customer service and operational management. Proven ability to enhance guest experiences while maintaining high standards. Strong communication skills and adept at multitasking in fast-paced environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Retail Worker
Ampol
Central Coast
03.2025 - Current
- Delivered excellent customer service to enhance customer satisfaction.
- Executed stock taking and replenished shelves to maintain inventory accuracy.
- Collaborated with team members to achieve operational goals and improve efficiency.
- Managed cash handling processes to ensure accuracy and security.
Manager
Settlers Tavern
01.2023 - 02.2025
- Managed all operations of gaming machines to ensure maximum efficiency and uptime.
- Oversaw opening and closing procedures for venue, maintaining compliance and security protocols.
- Handled till floats and banking tasks to ensure accurate financial reporting.
- Conducted rostering to optimize staffing levels during peak hours.
- Executed stock ordering processes to maintain adequate inventory levels.
- Provided excellent customer service management to enhance guest experiences.
- Performed machine counting and data entry to ensure precise record-keeping.
- Maintained late-night operations, ensuring safety and satisfaction for patrons.
Cleaner
Kelly's Cleaning
05.2023 - 07.2024
- Executed thorough cleaning of AirBnB properties to ensure guest satisfaction.
- Performed routine housekeeping tasks to maintain property standards.
- Managed cleaning schedules to optimize turnaround times between bookings.
Bar Attendant
Hotel Gosford
10.2023 - 02.2024
- Provided customer service to enhance guest experiences during late-night gaming sessions.
- Delivered bar service, ensuring timely and accurate orders for clientele.
- Assisted patrons with gaming inquiries, promoting a welcoming atmosphere.
- Maintained cleanliness and organization of gaming areas for optimal enjoyment.
Gaming Attendant
Chittaway Tavern
05.2023 - 08.2023
- Bar and Gaming attendant
Sales Coordinator
Jubilee Spring Co
08.2020 - 12.2021
- Managed order allocation to ensure timely processing and fulfillment.
- Performed data entry tasks with accuracy and attention to detail.
- Demonstrated strong telephone skills in handling customer inquiries.
- Provided exceptional customer service responses to enhance client satisfaction.
- Assisted Sales Manager with administrative support as Personal Assistant.
- Facilitated effective communication and coordination between departments.
Bar Attendant
The Dam Hotel
01.2018 - 10.2018
- I was employed at The Dam hotel on a casual basis.
- I gained skills such as Working autonomously
- Balancing and Cashing registers
- Customer Service
- Handling difficult customers
- Bistro skills
- Inducting new staff
- Preparing drinks and basic food
- Banking
Administration Support Officer
NSW Health
05.2012 - 10.2017
- Managed admissions and discharges for mental health and drug & alcohol wards.
- Demonstrated strong communication skills during interactions with patients and families.
- Utilized Word processing, Excel, and database software to enhance documentation efficiency.
- Maintained organizational efficiency by adhering to strict deadlines.
- Operated Department of Health's software systems, including EMR and Outlook.
- Handled incoming calls professionally, ensuring courteous service.
- Provided empathetic support to clients in stressful situations.
Property Manager
McGrath Real Estate
10.2016 - 04.2017
- Acquired extensive industry knowledge as a Leasing Consultant and Property Manager.
- Conducted open homes to showcase available properties effectively.
- Managed property listings, ensuring accurate and timely updates.
- Communicated regularly with tenants and owners to address inquiries and concerns.
- Utilized REST and Inspect Real Estate software for efficient property management.
- Demonstrated exemplary time management and organizational skills in daily operations.
- Provided five-star customer service to enhance tenant satisfaction.
- Maintained spreadsheets for tracking properties, owners, and tenants.
Bar Attendant
Terrigal Hotel
01.2011 - 05.2012
- Executed customer service tasks while managing difficult customer interactions.
- Supervised junior staff to ensure efficient operations and compliance with standards.
- Inducted new staff members, providing essential training and support.
- Balanced and cashed up registers accurately at end of shifts.
- Prepared drinks and basic food items to meet customer demands.
- Utilized technology for inventory management and point-of-sale systems.
- Designed signage and set up displays to enhance customer experience.
- Participated in hospitality training sessions to improve service skills.
Education
Certificate III - Beauty Services
TAFE NSW
NSW12-2025
Certificate III - Business Administration
TAFE NSW Hunter Institute
Gosford12.2012
Skills
- Communication skills
- Multitasking
- Hospitality expertise
- Computing proficiency
- Administrative support
- Team collaboration
- Customer care and service
- Bartending skills
- Personal hygiene and presentation
- Management capabilities
Certification
• NSW Drivers Licence, NSW Roads And Maritime Services
• Responsible Conduct of Gambling Licence, 11/01/27
• NSW Responsible Service of Alcohol Certificate
Languages
English
Timeline
Retail Worker
Ampol
03.2025 - Current
Bar Attendant
Hotel Gosford
10.2023 - 02.2024
Cleaner
Kelly's Cleaning
05.2023 - 07.2024
Gaming Attendant
Chittaway Tavern
05.2023 - 08.2023
Manager
Settlers Tavern
01.2023 - 02.2025
Sales Coordinator
Jubilee Spring Co
08.2020 - 12.2021
Bar Attendant
The Dam Hotel
01.2018 - 10.2018
Property Manager
McGrath Real Estate
10.2016 - 04.2017
Administration Support Officer
NSW Health
05.2012 - 10.2017
Bar Attendant
Terrigal Hotel
01.2011 - 05.2012
Certificate III - Beauty Services
TAFE NSW
Certificate III - Business Administration
TAFE NSW Hunter Institute