HANNAH LOUISE WRIGHT

• Mixing and serving a wide range of alcoholic and non-alcoholic beverages
• Delivering exceptional service to customers, ensuring a positive and enjoyable experience
• Accurately processed transactions, managed the cash register and handled cash and credit card payments
• Maintained a clean and organized bar area including inventory management and restocking supplies as needed
• Addressed and resolved customer complaints and concerns efficiently to maintain a positive atmosphere
• Actively promoted special offers and new menu items, contributing to increased sales and customer satisfaction

• Managing Key Account customers and being their main point of contact in the office
• Processing a high volume of orders and quotations accurately
• Receiving a high volume of incoming phone calls
• Managing 8 individual inboxes by myself with incoming orders and queries
• Dealt with complaints by email and phone calls and resolving them in a timely manner
• Managing queries and orders being received through the website
• Invoicing sales orders to the customers
• Creating purchase orders for the purchasing department
• Creating monthly statements and taking payments from the customers
• Training new starters and created training handbooks for each process

My role started as a sales co-ordinator mainly processing quotations and order entry, however my job role was changed to expediting trying to get customers the quickest possible delivery date and making sure the process runs smoothly. I took on this job role with promises to progress within the business over the years, unfortunately redundancies were made within the business.

• Answered incoming calls
• Greeted all visitors and making sure they were looked after during their visit
• Kept the reception area clean and organized at all times
• Inputting employees clock cards and time sheet information accurately
• Controlling and monitoring the petty cash
• Ordering stationary
• Preparing the board rooms for meetings with visitors
• Dealing with supplier queries regarding payment dates
• Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry
• Supported the directors with travel arrangements and expense reporting

Whilst employed at Decra Led I originally started my role solely in the office answering the phones, processing orders and taking payments whilst also on reception. Due to the company needing help in other areas I offered to learn other jobs roles. After this my daily tasks were seeing the orders through from start to finish. I was in the office processing the orders, picking and packing the orders in the warehouse, booking them in for collection with the courier and making sure they had been delivered to the customers as well as other general office duties. The company then went into administration.

I completed a NVQ Level 2 Business Admin Apprenticeship and also started a Customer Service Apprenticeship. During my time at UK Homemaker my job role varied. The company went into liquidation in 2016

• Dealt with complaints daily and resolving them in a timely manner
• Answering a high volume of calls
• Allocating stock to customers
• Ordering stock from the suppliers
• Allocating payments on the accounts to customers goods
• Checking customers are eligible for credit
• Taking payments over the phone
• Chasing payments via phone call, email and sending letters
• Tracking the company cars and updating the system
• Booking deliveries in with the customers
• Planned the daily routes for the fitters
• Creating customer accounts