Hannah Lovrinovic
Theodore,ACT
Summary
I am a dedicated care worker with several years of experience providing direct care and advocacy to young people living in out-of-home care. I am an extremely caring and compassionate person who has demonstrated a continual ability to form positive relationships with others and is highly proficient in written and verbal communication. I enjoy working both collaboratively and independently to achieve outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
House Supervisor
Mackillop Family Services
Belconnen, ACT
11.2023 - Current
- Ensured staff and house compliance with all regulatory requirements, policies and procedures
- Established positive and therapeutic connections with vulnerable youth who have encountered trauma, abuse and/or neglect during their formative years
- Ensured the completion of all required documentation to adhere to professional standards
- Conducted regular safety checks and implemented preventive measures as necessary
- Demonstrated patience, composure and resilience in crisis situations to ensure that young people and staff receive adequate emotional support
- Creating a secure home environment for young people by managing daily household tasks and activities
- Catering to young people with high and complex needs
- Managing and supporting residential care workers working within the placement
Therapeutic Youth Worker
Mackillop Family Services
Duffy, ACT
03.2023 - Current
- Organized and facilitated recreational activities to engage youth in positive, team-building experiences
- Managed and led activities promoting growth in mental, emotional, and educational areas
- Assisted in identifying and reducing barriers to youth engagement and development
- Provided key emotional support to youth
- Assisted youths in developing life skills such as problem solving, communication, decision-making.
On Call Manager
Barnardos
Bruce, ACT
03.2021 - 03.2023
- Provided thorough afterhours guidance, advice and support to carers and young people
- Engaged with carers to monitor behaviors, daily activities, new skills and notable incidents of young persons in care for documentation purposes
- Documented all incidents and enquiries proficiently to send through to relevant persons
Residential Care Worker
Premier Youthworks/Barnardos
Bruce, ACT
06.2019 - 03.2023
- Developing positive and therapeutic relationships with vulnerable young people that have experienced instances of trauma, abuse and/or neglect throughout their childhood
- Completing all necessary documents to meet professional standards, following all companies procedures and policies
- Displaying patience, calmness and resilience at all times during a crisis to ensure that the young people are receiving adequate emotional support
- Engaging young people in activities to promote growth and development in mental, emotional and educational areas
- Providing a safe home for the young people by completing everyday household chores and activities, and assisting young people to attend appointments, school and any hobbies they engage in
- Working within a team environment, whilst demonstrating my ability to work independently and with minimal supervision
Rostering Coordinator
Barnardos
Bruce, ACT
06.2022 - 07.2022
- Developed exceptional time management, relationship building and organizational skills from working in a busy office setting
- Operated telephone systems to answer incoming calls regarding staffing rosters, absences and annual/sick/long-service leave
- Carried out duties accurately and efficiently
- Created and updated staffing rosters
Manager
Cosmetics Fragrance Direct
Fyshwick/Phillip, ACT
05.2018 - 06.2019
- Assigned tasks to employees to fit skill levels and maximize team performance
- Trained employees on additional job positions to maintain coverage of roles
- Learning product knowledge in my own time
- Keeping store in a presentable, clean manner
- Creating rosters and authorizing pays
- Completing banking procedures and invoices
Educator
Communities@Work
Palmerston, ACT
10.2016 - 06.2019
- Taking care, and having responsibility of the safety of 100+ primary school aged children
- Handling food and drink in a clean and safe manner
- Being the first contact for parents/guardians on arrival at the school
- Acting as Second in Charge (2IC), meaning if a coordinator was unable to attend, I would complete their duties and ensure all staff and students were acting accordingly
- Building relationships with children, families and staff to create a happy and welcoming environment
Sales Assistant
Donut King
Greenway, ACT
03.2012 - 04.2019
- Accepted and completed cash, check and credit card payments
- Resolved customer complaints in a professional and courteous manner
- Oversaw and trained new staff members
- Consistently showed a friendly and polite attitude towards customers at all times
Education
Epilepsy For Support Workers -
Premium Health
02-2023
First Aid Certificate -
CBD College
09-2022
Youth Mental Health First Aid Certificate -
Mental Health First Aid Australia
07-2022
Diploma - Community Services
Frontier Institute of Technology
04-2022
Year 12 Certificate -
Lake Tuggeranong College
Greenway ACT09.2016
Skills
- Issue and conflict resolution
- People skills
- Friendly and approachable
- Active listening
- Team building
- Copes well under pressure
- Crisis Response
- Employee Training and Staff Supervision
Certification
- Working with Vulnerable People Card
- National Police Check
- ACT Drivers License
- Indigenous Cultural Awareness Foundations
- Safety for You and Others
- Positive Behavior Support
- Understanding Trauma and Trauma-Informed Approaches
- Promoting Children's Rights and Reducing Restrictive Practices
- Positive Approaches to Behavior
- Safer De-escalation
- Safer Lone Working
Timeline
House Supervisor
Mackillop Family Services
11.2023 - Current
Therapeutic Youth Worker
Mackillop Family Services
03.2023 - Current
Rostering Coordinator
Barnardos
06.2022 - 07.2022
On Call Manager
Barnardos
03.2021 - 03.2023
Residential Care Worker
Premier Youthworks/Barnardos
06.2019 - 03.2023
Manager
Cosmetics Fragrance Direct
05.2018 - 06.2019
Educator
Communities@Work
10.2016 - 06.2019
Sales Assistant
Donut King
03.2012 - 04.2019
Epilepsy For Support Workers -
Premium Health
First Aid Certificate -
CBD College
Youth Mental Health First Aid Certificate -
Mental Health First Aid Australia
Diploma - Community Services
Frontier Institute of Technology
Year 12 Certificate -
Lake Tuggeranong College
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