Summary
Overview
Work History
Education
Skills
Systemskills
Additionalqualificationsachievements
References
Timeline
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HANNAH LUCAS

Ballajura,WA

Summary

Enthusiastic, positive and self-motivated individual experienced in working under pressure and a fast learner. I enjoy working on my own initiative as well as part of a team and possess excellent organisational skills, a practical approach to problem solving and a drive to see things through to completion. I am reliable, trustworthy, hardworking and have a genuine interest in learning new skills, taking on additional activities to build on my knowledge.

Overview

11
11
years of professional experience

Work History

Property Manager

Clearsprings Ready Homes
06.2023 - 05.2024
  • Conduct monthly property visits and report any incidents, Tenant issues, absents
  • Ensure that health and safety of properties are always maintained
  • Ensure all records are maintained and kept up to date according to company policies and procedures
  • Assist in the local stakeholder involvement process by attending meetings as required
  • Responsibility to keep up to date with all written and verbal communications (i.e., emails/messages/calls)
  • Ensure terminated properties are effectively prepared for hand back to landlord
  • Managing of property assets such as home furniture and appliances
  • Managing monthly expenses.

Housing Assistant

MHA
12.2020 - 06.2023
  • Provide a comprehensive administrative service to all areas of the Scheme, including Care Management, Housing Management and Catering
  • Maintain accurate records, produce basic reports, accurately completed manual and electronic forms, invoices, and monthly financial returns
  • Checking and processing time and attendance system records for all staff and liaising with Payroll
  • Responsibility for income collection and banking transactions
  • Maintaining petty cash records, processing electronic returns Management and annotation of scheme prepaid card
  • Organize meetings, produce circulars, notices, agendas and minutes when required.

Support Worker

Park Blue Homes
01.2020 - 12.2020
  • Supporting young individuals within a residential home
  • Assisting young people to participate in the day to day management of their lives
  • Helping develop individuals in life skills
  • Provide overnight support where required
  • Working with all level of the staff team to safeguard our young people at all times
  • Participate in a wide range of innovative and exciting recreational events held within the home and wider community
  • Creating positive relationships with the young people and offering them unconditional dignity and respect
  • Continually maintaining accurate and clear record keeping.

Travelling South East Asia

08.2019 - 12.2019

Order Support

Westcon Group
03.2018 - 08.2019
  • Obtaining and reviewing customer documentation for accuracy, completeness, and eligibility
  • Answering all telephone/email queries to the highest of my ability and in line with corporate standards
  • Produced orders for customers ensuring these were completed within pre-determined SLA
  • Ensured all products were up to date and ordered for any future order requirements
  • Managed and escalated day to day queries where necessary.

Administrator

Swindon College
12.2017 - 03.2018
  • Maintained an accurate and effective filing and archiving system in line with audit requirements and funding guidelines
  • Quality checked and processed enrolments, withdrawals and completion in a timely manner
  • Liaised with colleagues to ensure all paperwork was complete and accurate in line with audit requirements and funding guidelines
  • Maintained and inputted accurate Apprentice and Employer information using Excel and Maytas 5 databases – including logging Apprentice reviews
  • Supported Training daily with any administration tasks and issues where required.

Travelling New Zealand

07.2017 - 11.2017

Help Desk Administrator

Compass Group
02.2016 - 07.2017
  • Accurate collation and reporting of large volume data to meet specific client deadlines
  • Monitored Team Inbox for five team members
  • Formatting, Printing and posting of HR Related letters
  • Printing/Binding and Laminating Copy Typing.

Travelling and working in Australia

02.2014 - 01.2016

Administrator

Nationwide Building Society
01.2013 - 12.2013
  • Ensured all Team activities were completed and SLA were met on a daily/weekly/monthly basis
  • Managing and escalation of day to day queries where necessary
  • Carried out reviews of operational area processes and reviewed controls currently in place, changing procedures which saved on breaches
  • Answering all telephone queries to the highest of my ability.

Education

BTEC Level 2 Diploma in Media Make-up -

Swindon College
01.2012

5 number of GCSEs at Grade D and above including Math’s and English. -

Kingsdown School
01.2010

Skills

  • Property Management
  • Payment Collection
  • Property Inspections
  • Customer service-focused
  • Lease Renewals
  • Exceptional oral and written communication skills
  • Tenant relations
  • Staff Management
  • Leasing and sales
  • Property tours and inspections
  • Maintenance knowledge
  • Maintenance Scheduling
  • Administrative Support
  • Occupancy Management

Systemskills

  • Excel
  • PowerPoint
  • Outlook
  • SAP
  • Word

Additionalqualificationsachievements

  • Clean driving license since 2012
  • Employee of the month twice in the past year
  • Volunteered projects in animal and care work whilst travelling

References

available on request

Timeline

Property Manager

Clearsprings Ready Homes
06.2023 - 05.2024

Housing Assistant

MHA
12.2020 - 06.2023

Support Worker

Park Blue Homes
01.2020 - 12.2020

Travelling South East Asia

08.2019 - 12.2019

Order Support

Westcon Group
03.2018 - 08.2019

Administrator

Swindon College
12.2017 - 03.2018

Travelling New Zealand

07.2017 - 11.2017

Help Desk Administrator

Compass Group
02.2016 - 07.2017

Travelling and working in Australia

02.2014 - 01.2016

Administrator

Nationwide Building Society
01.2013 - 12.2013

BTEC Level 2 Diploma in Media Make-up -

Swindon College

5 number of GCSEs at Grade D and above including Math’s and English. -

Kingsdown School
HANNAH LUCAS