HANNAH LUCAS
Ballajura,WA
Summary
Enthusiastic, positive and self-motivated individual experienced in working under pressure and a fast learner. I enjoy working on my own initiative as well as part of a team and possess excellent organisational skills, a practical approach to problem solving and a drive to see things through to completion. I am reliable, trustworthy, hardworking and have a genuine interest in learning new skills, taking on additional activities to build on my knowledge.
Overview
11
11
years of professional experience
Work History
Property Manager
Clearsprings Ready Homes
06.2023 - 05.2024
- Conduct monthly property visits and report any incidents, Tenant issues, absents
- Ensure that health and safety of properties are always maintained
- Ensure all records are maintained and kept up to date according to company policies and procedures
- Assist in the local stakeholder involvement process by attending meetings as required
- Responsibility to keep up to date with all written and verbal communications (i.e., emails/messages/calls)
- Ensure terminated properties are effectively prepared for hand back to landlord
- Managing of property assets such as home furniture and appliances
- Managing monthly expenses.
Housing Assistant
MHA
12.2020 - 06.2023
- Provide a comprehensive administrative service to all areas of the Scheme, including Care Management, Housing Management and Catering
- Maintain accurate records, produce basic reports, accurately completed manual and electronic forms, invoices, and monthly financial returns
- Checking and processing time and attendance system records for all staff and liaising with Payroll
- Responsibility for income collection and banking transactions
- Maintaining petty cash records, processing electronic returns Management and annotation of scheme prepaid card
- Organize meetings, produce circulars, notices, agendas and minutes when required.
Support Worker
Park Blue Homes
01.2020 - 12.2020
- Supporting young individuals within a residential home
- Assisting young people to participate in the day to day management of their lives
- Helping develop individuals in life skills
- Provide overnight support where required
- Working with all level of the staff team to safeguard our young people at all times
- Participate in a wide range of innovative and exciting recreational events held within the home and wider community
- Creating positive relationships with the young people and offering them unconditional dignity and respect
- Continually maintaining accurate and clear record keeping.
Travelling South East Asia
08.2019 - 12.2019
Order Support
Westcon Group
03.2018 - 08.2019
- Obtaining and reviewing customer documentation for accuracy, completeness, and eligibility
- Answering all telephone/email queries to the highest of my ability and in line with corporate standards
- Produced orders for customers ensuring these were completed within pre-determined SLA
- Ensured all products were up to date and ordered for any future order requirements
- Managed and escalated day to day queries where necessary.
Administrator
Swindon College
12.2017 - 03.2018
- Maintained an accurate and effective filing and archiving system in line with audit requirements and funding guidelines
- Quality checked and processed enrolments, withdrawals and completion in a timely manner
- Liaised with colleagues to ensure all paperwork was complete and accurate in line with audit requirements and funding guidelines
- Maintained and inputted accurate Apprentice and Employer information using Excel and Maytas 5 databases – including logging Apprentice reviews
- Supported Training daily with any administration tasks and issues where required.
Travelling New Zealand
07.2017 - 11.2017
Help Desk Administrator
Compass Group
02.2016 - 07.2017
- Accurate collation and reporting of large volume data to meet specific client deadlines
- Monitored Team Inbox for five team members
- Formatting, Printing and posting of HR Related letters
- Printing/Binding and Laminating Copy Typing.
Travelling and working in Australia
02.2014 - 01.2016
Administrator
Nationwide Building Society
01.2013 - 12.2013
- Ensured all Team activities were completed and SLA were met on a daily/weekly/monthly basis
- Managing and escalation of day to day queries where necessary
- Carried out reviews of operational area processes and reviewed controls currently in place, changing procedures which saved on breaches
- Answering all telephone queries to the highest of my ability.
Education
BTEC Level 2 Diploma in Media Make-up -
Swindon College
01.2012
5 number of GCSEs at Grade D and above including Math’s and English. -
Kingsdown School
01.2010
Skills
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
- Lease Renewals
- Exceptional oral and written communication skills
- Tenant relations
- Staff Management
- Leasing and sales
- Property tours and inspections
- Maintenance knowledge
- Maintenance Scheduling
- Administrative Support
- Occupancy Management
Systemskills
- Excel
- PowerPoint
- Outlook
- SAP
- Word
Additionalqualificationsachievements
- Clean driving license since 2012
- Employee of the month twice in the past year
- Volunteered projects in animal and care work whilst travelling
References
available on request
Timeline
Property Manager
Clearsprings Ready Homes
06.2023 - 05.2024
Housing Assistant
MHA
12.2020 - 06.2023
Support Worker
Park Blue Homes
01.2020 - 12.2020
Travelling South East Asia
08.2019 - 12.2019
Order Support
Westcon Group
03.2018 - 08.2019
Administrator
Swindon College
12.2017 - 03.2018
Travelling New Zealand
07.2017 - 11.2017
Help Desk Administrator
Compass Group
02.2016 - 07.2017
Travelling and working in Australia
02.2014 - 01.2016
Administrator
Nationwide Building Society
01.2013 - 12.2013
BTEC Level 2 Diploma in Media Make-up -
Swindon College
5 number of GCSEs at Grade D and above including Math’s and English. -
Kingsdown School
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