HANNAH LUCAS
Ballajura,WA
Summary
Enthusiastic, positive and self-motivated individual experienced in working under pressure and a fast learner. I enjoy working on my own initiative as well as part of a team and possess excellent organisational skills, a practical approach to problem solving and a drive to see things through to completion. I am reliable, trustworthy, hardworking and have a genuine interest in learning new skills, taking on additional activities to build on my knowledge.
Overview
11
11
years of professional experience
Work History
Property Manager
Clearsprings Ready Homes
Swindon
06.2023 - 05.2024
- Conduct monthly property visits and report any incidents, Tenant issues, absents
- Ensure that health and safety of properties are always maintained
- Ensure all records are maintained and kept up to date according to company policies and procedures
- Assist in the local stakeholder involvement process by attending meetings as required
- Responsibility to keep up to date with all written and verbal communications (i.e., emails/messages/calls)
- Ensure terminated properties are effectively prepared for hand back to landlord
- Managing of property assets such as home furniture and appliances
- Managing monthly expenses.
Housing Assistant
MHA
Swindon
12.2020 - 06.2023
- Provide a comprehensive administrative service to all areas of the Scheme, including Care Management, Housing Management and Catering
- Maintain accurate records, produce basic reports, accurately completed manual and electronic forms, invoices, and monthly financial returns
- Checking and processing time and attendance system records for all staff and liaising with Payroll
- Responsibility for income collection and banking transactions
- Maintaining petty cash records, processing electronic returns Management and annotation of scheme prepaid card
- Organize meetings, produce circulars, notices, agendas and minutes when required.
Support Worker
Park Blue Homes
Swindon
01.2020 - 12.2020
- Supporting young individuals within a residential home
- Assisting young people to participate in the day to day management of their lives
- Helping develop individuals in life skills
- Provide overnight support where required
- Working with all level of the staff team to safeguard our young people at all times
- Participate in a wide range of innovative and exciting recreational events held within the home and wider community
- Creating positive relationships with the young people and offering them unconditional dignity and respect
- Continually maintaining accurate and clear record keeping.
Travelling South East Asia
08.2019 - 12.2019
Order Support
Westcon Group
Cirencester
03.2018 - 08.2019
- Obtaining and reviewing customer documentation for accuracy, completeness, and eligibility
- Answering all telephone/email queries to the highest of my ability and in line with corporate standards
- Produced orders for customers ensuring these were completed within pre-determined SLA
- Ensured all products were up to date and ordered for any future order requirements
- Managed and escalated day to day queries where necessary.
Administrator
Swindon College
Swindon
12.2017 - 03.2018
- Maintained an accurate and effective filing and archiving system in line with audit requirements and funding guidelines
- Quality checked and processed enrolments, withdrawals and completion in a timely manner
- Liaised with colleagues to ensure all paperwork was complete and accurate in line with audit requirements and funding guidelines
- Maintained and inputted accurate Apprentice and Employer information using Excel and Maytas 5 databases – including logging Apprentice reviews
- Supported Training daily with any administration tasks and issues where required.
Travelling New Zealand
07.2017 - 11.2017
Help Desk Administrator
Compass Group
Swindon
02.2016 - 07.2017
- Accurate collation and reporting of large volume data to meet specific client deadlines
- Monitored Team Inbox for five team members
- Formatting, Printing and posting of HR Related letters
- Printing/Binding and Laminating Copy Typing.
Travelling and working in Australia
02.2014 - 01.2016
Administrator
Nationwide Building Society
Swindon
01.2013 - 12.2013
- Ensured all Team activities were completed and SLA were met on a daily/weekly/monthly basis
- Managing and escalation of day to day queries where necessary
- Carried out reviews of operational area processes and reviewed controls currently in place, changing procedures which saved on breaches
- Answering all telephone queries to the highest of my ability.
Education
BTEC Level 2 Diploma in Media Make-up -
Swindon College
01.2012
5 number of GCSEs at Grade D and above including Math’s and English. -
Kingsdown School
01.2010
Skills
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
- Lease Renewals
- Exceptional oral and written communication skills
- Tenant relations
- Staff Management
- Leasing and sales
- Property tours and inspections
- Maintenance knowledge
- Maintenance Scheduling
- Administrative Support
- Occupancy Management
Systemskills
- Excel
- PowerPoint
- Outlook
- SAP
- Word
Additionalqualificationsachievements
- Clean driving license since 2012
- Employee of the month twice in the past year
- Volunteered projects in animal and care work whilst travelling
References
available on request
Timeline
Property Manager
Clearsprings Ready Homes
06.2023 - 05.2024
Housing Assistant
MHA
12.2020 - 06.2023
Support Worker
Park Blue Homes
01.2020 - 12.2020
Travelling South East Asia
08.2019 - 12.2019
Order Support
Westcon Group
03.2018 - 08.2019
Administrator
Swindon College
12.2017 - 03.2018
Travelling New Zealand
07.2017 - 11.2017
Help Desk Administrator
Compass Group
02.2016 - 07.2017
Travelling and working in Australia
02.2014 - 01.2016
Administrator
Nationwide Building Society
01.2013 - 12.2013
BTEC Level 2 Diploma in Media Make-up -
Swindon College
5 number of GCSEs at Grade D and above including Math’s and English. -
Kingsdown School