Hannah Makotsvana
Wollongong,NSW
Summary
Versatile Team Member ready to take on any required task and adapt to changing conditions with a resourceful and hardworking mindset. Dedicated to business success, eager to learn more about retail skills and to advance professionally. Holds quality and teamwork in high esteem.
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Grill'd Team Leader
Grill'd Healthy Burgers Wollongong
06.2024 - Current
- Being responsible for opening and Closing the store.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed inventory and restocked merchandise
- Processed customer returns and exchanges
- Maintained accurate records of stock levels and movements
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
Grill'd Team Member - Team Leader in Training
Grill'd Healthy Burgers Wollongong
09.2022 - 06.2024
- Provided excellent customer service and assisted with product inquiries
- Assisted in visual merchandising and store displays
- Served meals to customers in a friendly and courteous manner
- Greeted customers upon arrival in the dining area
- Assisted waiters in taking orders from customers, carrying trays of food to tables, and providing refills on drinks
Chicko's Wollongong Server
Chicko's Chickens & Quality Foods
03.2021 - 09.2022
- Assisted customers in finding and purchasing products
- Handled cash transactions and operated the cash register
- Maintained a clean and organized store environment
- Assisted in the preparation of food items according to recipes and instructions
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
Education
High School Diploma -
St Mary's Star of The Sea College Wollongong
09.2024
Skills
- Excellent customer service
- Cash handling
- Inventory management
- Product knowledge
- Problem-solving
- Attention to detail
- Teamwork
- Visual merchandising
- Cleaning
- Workplace Safety
- Team Supervision
- Staff Training
Certification
- Provisional 1 Drivers License
- General construction induction card (White Card)
Accomplishments
- 2023/2024 St Mary's Cultural Captain
- St Mary's Cultural Award 2023
- St Mary's Christian Service Award 2023
- 1st Place Raise your voice Public Speaking Competition
- St Mary's Principle Award 2023
Additional Information
Vocational Education Training - VET Course - Wollongong
Cert. III in Live Production & Technical Services
Expected in 09/2024
Timeline
Grill'd Team Leader
Grill'd Healthy Burgers Wollongong
06.2024 - Current
Grill'd Team Member - Team Leader in Training
Grill'd Healthy Burgers Wollongong
09.2022 - 06.2024
Chicko's Wollongong Server
Chicko's Chickens & Quality Foods
03.2021 - 09.2022
High School Diploma -
St Mary's Star of The Sea College Wollongong
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