Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Timeline
Generic

Hannah Marais

Brisbane,QLD

Summary

I am reliable, honest and trustworthy. I have gained experience managing front desk operations and offering general office support whilst working in our family business. I pay attention to detail and ensure all tasks are completed efficiently and promptly. I have efficient typing and record keeping skills. I am currently completing a Certificate III in Business and Certificate III in Fitness and a Certificate II in Hospitality.

Overview

4
4
years of professional experience

Work History

Royal pines
  • Worked in Concierge, housekeeping, golf pro shop, golfing and front desk administration
  • I have completed up to 100 hours of different hospitality events, coffee shop shifts and restaurant experiences.

Administrator

Best Care Living
01.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Did at home check ups with clients
  • Completed all the employers payroll and timesheets
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Did training for every new staff member
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Created employee schedules to align coverage with forecasted demands.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Conducted interviews and onboarding

Office Assistant

LHN Service
01.2020 - Current
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries
  • Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data
  • Executed record filing system to improve document organization and management
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.

Education

High School -

Stretton State College
Brisbane
09.2021

Cert III Business -

Stretton State College
Brisbane, QLD
09.2021

Cert IV Hospitality -

Stretton State College
Brisbane, QLD
09.2021

First Aid Cert -

Stretton State College
Stretton
09.2021

Skills

  • Mail handling
  • Administrative support
  • Invoice Processing
  • Sorting and labelling
  • Bookkeeping
  • Communication
  • Time management
  • Good with fast pace

Volunteer Experience

Hillsong Youth Ministry, QLD, 06/2021, Current, Actively part of a youth ministry and lead year 7 girls

References

Leanne Marais, maraislad@gmail.com, 0406 964 084 

Sally Barcelo, sallybarcelo7@gmail.com, 0432 811 126

Traci Quinn , traci@bestcareliving.com.au, 0422615701

Timeline

Administrator

Best Care Living
01.2023 - Current

Office Assistant

LHN Service
01.2020 - Current

Royal pines

High School -

Stretton State College

Cert III Business -

Stretton State College

Cert IV Hospitality -

Stretton State College

First Aid Cert -

Stretton State College

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Hannah Marais