HANNAH MARIE PONTEVEDRA
Joondalup,Australia
Summary
Highly motivated and outcomes-focused Community Service professional with substantial practical experience gained in a high-volume emergency relief environment. Possesses expertise in crisis intake, immediate needs assessment, and resource referral for diverse clients facing complex challenges, including homelessness, domestic violence, and mental health issues.
Adept at championing client autonomy by interpreting non-verbal input to develop responsive, person-centred support that adapts to fluctuating emotional states.
Proficient in multi-disciplinary collaboration, adhering to strict risk management protocols (including crisis response), and maintaining meticulous, compliant professional documentation for clinical accountability and service transparency.
Ready to contribute immediately to holistic client recovery and service excellence, leveraging empathy, resilience, and proven problem-solving skills under pressure.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dental Assistant
MAVEN DENTAL
07.2023 - Current
- Assisted in chairside procedures to support dental operations and enhance patient experience.
- Prepared examination rooms, ensuring cleanliness and readiness for patient appointments.
- Managed patient records using electronic health record systems for accuracy and efficiency.
- Educated patients on post-treatment care and oral hygiene practices to promote wellness.
- Sterilized instruments and maintained infection control protocols to ensure safety standards.
- Collaborated with dentists to perform preliminary examinations and radiographic imaging tasks.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
Physical Therapy Intern
Unciano College Inc
01.2019 - 04.2020
- Reviewed physician's referral and patient's medical evaluated, fitted and adjust prosthetic and orthotic records to help determine diagnosis and physical devices and recommended modification to therapy treatment required.
- Planned, prepare or carried out individually evaluated effects of treatment at various stages designed programs of physical treatment to and adjusted treatments to achieve maximum maintain, improve, or restore physical functioning, benefit.
- Alleviate pain, or prevent physical dysfunction in patients.
- Recorded prognosis, treatment, response and administered manual exercises, massage and progress in patient's chart and entered traction to help relieve pain, increase patient information into computer/documentation.
- Measured patient's strength, motor development, identified and documented goals, anticipated and function, sensory perception, functional progress and plans for re-evaluation.
- Instructed patient and family in treatment performed and documented initial exam, procedures to be continued at home evaluating data to identify problems and procedures to be continued at home.
- Evaluating data to identify problems and determined diagnosis prior to intervention.
- Provided information to patient about proposed obtained patients' informed consent to proposed intervention, its material risks and expected intervention.
- Maintained patient confidence by keeping patient records information confidential.
Medical Records Clerk
CITY OF MAKATI, METRO MANILA
03.2018 - 06.2018
- Completed appropriate claims paperwork, documentation and system entry.
- Managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Resolved medical record discrepancies by collecting and analyzing information.
- Retrieved medical records by following chart-out procedures.
- Directed patient flow during practice hours to minimize patient wait time.
- Uploaded physician progress notes, history and physicals into electronic medical records.
- Scanned patients' health records into electronic formats.
- Reviewed records for completeness, accuracy and compliance with regulations.
- Maintained and operated variety of health record indexes and storage and retrieval systems to collect, classify, store and analyzed information.
- Protected security of medical records to ensure that confidentiality was maintained.
- Entered data, such as demographic characteristics, history and extent of disease, diagnostic procedures and treatment into computer.
Education
Diploma - Community Services
Lead College
Cannington, WA10.2025
Bachelor of Science (B.S.) - Physical Therapy
UNCIANO COLLEGES OF ANTIPOLO INC
04.2020
Skills
- Experience with dental impression methods
- Dental imaging expertise
- Infection control practices
- Disinfection practices
- Workplace professionalism
- Team collaboration
- Patient interaction
- Data confidentiality measures
- Emergency response preparedness
- Procedure support
- CPR/AED certification
- File management
- Cultural awareness
- Empathy development
- Client advocacy
- Effective troubleshooting abilities
- Service management
- Safety inspections
- Clear and concise report drafting
- Emergency response
- Victim advocacy
- Attentive listening
- Detail-oriented approach
- Measurable goal planning
Certification
- Phlebotomy training module
- Management of Medical Emergencies in the Dental Practice including IV sedation
Timeline
Dental Assistant
MAVEN DENTAL
07.2023 - Current
Physical Therapy Intern
Unciano College Inc
01.2019 - 04.2020
Medical Records Clerk
CITY OF MAKATI, METRO MANILA
03.2018 - 06.2018
Bachelor of Science (B.S.) - Physical Therapy
UNCIANO COLLEGES OF ANTIPOLO INC
Diploma - Community Services
Lead College