Hannah Mathews
Jindalee,Australia
Summary
Dynamic professional specializing in management and public relations with a strong track record in leadership and communication. Proven ability to enhance team collaboration and build robust relationships through critical thinking and effective time management. Skilled in administrative support and reception duties, focused on improving organizational efficiency. Committed to utilizing expertise for career growth in strategic roles that deliver measurable results.
Overview
7
7
years of post-secondary education
15
15
years of professional experience
Work history
Family Advocate
Nido Alkimos
01.2024 - Current
- Transitioned successfully into family advocate leadership position, advancing management and leadership capabilities.
- Acted as the primary liaison between families, educators, and management, ensuring clear communication and positive family engagement
- Supported families through enrolments, orientations, policy enquiries, and ongoing support in line with regulatory and service requirements
- Assisted the leadership team with administrative operations, including data entry, record management, compliance documentation, and reporting
- Managed confidential information in accordance with privacy, child protection, and regulatory standards
- Coordinated appointments, meetings, and correspondence on behalf of the Executive Service Manager
- Processed waitlists, enrolment documentation, attendance records, and fee-related information
- Provided frontline reception support, professionally managing phone, email, and face-to-face enquiries
- Maintained accurate databases and systems, including CCS, enrolment platforms, and internal service records
- Supported policy implementation, audits, and continuous quality improvement processes
- Demonstrated strong organisational, time management, and problem-solving skills in a fast-paced environment
First Assistant Manager
Nando’s UK
01.2012 - 01.2023
- I commenced my career with Nando’s in 2012 as a Front of House Team Member and progressed through a variety of roles, including Kitchen Team Member, In-Store Trainer, Supervisor, and ultimately Assistant Manager in 2015. This progression enabled me to develop strong leadership, operational, and people-management skills within a fast-paced, high-performance environment.
- Collaborated with general manager and leadership team for smooth restaurant operations.
- Led daily operations, running shifts, and overseeing service delivery workflows.
- Motivated and coached teams to follow customer experience standards daily.
- Managed stock control through ordering and inventory checks within budget limits.
- Fixed equipment issues and resolved day-to-day operational problems promptly.
- Scheduled rosters for 40 staff, handled leave requests, and forecasted sales demand.
- Supported recruitment by onboarding and training new team members for readiness.
- Led in-store training team goal-setting and monitored performance regularly.
- Resolved customer complaints and handled in-house HR/ER cases.
- Followed health & safety, food hygiene, and financial control requirements consistently.
- Built team engagement through social media content and local marketing activity.
- Maintained brand values and upheld company reputation in store interactions.
Education
Certificate 3 - Early Childhood Education
Kirana College
Australia 02.2024 - 09.2024
Art and Design
City College UK
England 01.2009 - 01.2010
GCSEs -
Longhill High School
01.2000 - 01.2005
Skills
- Project management
- Public relations
- Team collaboration
- Time management
- Leadership skills
- Effective communication
- Critical thinking
- Administrative support
- Reception duties
- Relationship building
REFERENCES
AVAILABLE ON REQUEST.
Timeline
Certificate 3 - Early Childhood Education
Kirana College
02.2024 - 09.2024
Family Advocate
Nido Alkimos
01.2024 - Current
First Assistant Manager
Nando’s UK
01.2012 - 01.2023
Art and Design
City College UK
01.2009 - 01.2010
GCSEs -
Longhill High School
01.2000 - 01.2005