Hannah McAlister
Casino,NSW
Overview
14
14
years of professional experience
Work History
WAITRESS and Bartender
Tatts Hotel Casino
Casino, NSW
02.2019 - 01.2025
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Head Waitreess
Casino Golf Club
Casino, NSW
08.2022 - 10.2023
- Supervised server staff and simultaneously served personal section of tables.
- Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
- Developed strong relationships with regular customers, fostering loyalty to the establishment.
- Trained new staff members on restaurant policies, procedures, and customer service standards.
- Resolved guest complaints swiftly and professionally, resulting in increased repeat business.
- Trained staff members on use of POS system.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Improved customer satisfaction by providing attentive and friendly service to patrons.
- Collaborated with kitchen staff to ensure timely delivery of food orders, maintaining high levels of customer satisfaction.
- .Increased efficiency of payment processing by implementing best practices for handling cash transactions securely.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Bartender
Oxford Hotel
Casino, NSW
06.2020 - 01.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
SHOP ATTENDANT
BAKERY
Tea Gardens, NSW
09.2013 - 12.2014
- Provided excellent customer service, consistently receiving positive feedback from customers.
- Enhanced customer satisfaction by providing friendly and efficient service at the register.
- Maintained a clean and organized store environment, leading to increased foot traffic.
- Upheld store policies, resulting in a well-regulated shopping experience for all patrons.
- Balanced daily cash registers accurately, preventing discrepancies in financial records.
- Performed end-of-day cleaning duties, wiping down windows and counters and sweeping and mopping shop floor.
- Assisted in training new employees on store procedures and best practices to maintain consistency across the staff team.
- Streamlined cashier operations through proper handling of cash transactions and credit card processing.
- Used POS system to process customer cash, credit and debit transactions.
- Ensured customer safety by promptly addressing spills, obstructions, or other hazards in the store area.
- Prepared and sold coffee and drinks by following prescribed recipes and preparation techniques.
Park Ranger
National Parks and Wildlife
Nelson Bay, NSW
02.2013 - 08.2013
- Prevented potential security threats by identifying suspicious behavior during patrol duties and taking appropriate action when warranted.
- Performed routine maintenance on patrol vessels, ensuring optimal performance during critical operations.
- Increased park safety by conducting regular patrols and addressing potential hazards in a timely manner.
- Enforced laws and regulations within parks for campgrounds, trails, nature preserves and roadways.
- Enforced park rules consistently to protect natural resources while creating a safe environment for all visitors.
- Interacted pleasantly with visitors and promoted park rules, regulations and safety measures to educate and inform.
- Developed cultural history management plans to preserve and restore ethnic history, historical sites and preserve local folklore.
- Guided tours for park visitors with focus on informative and safe visits.
- Distributed park and trail maps, provided park information and answered customer service questions.
- Patrolled all areas by foot and vehicle to assess park conditions and notified maintenance department regarding trash and debris.
Deli hand
IGA
Karuah, NSW
10.2011 - 01.2013
- Maintained a clean and organized workspace, ensuring compliance with safety regulations and reducing accidents.
- Assisted in training new employees, sharing knowledge of best practices and company procedures.
- Used hand tools skillfully to complete tasks accurately and efficiently, minimizing material waste and rework.
- Performed routine equipment maintenance, resulting in fewer breakdowns and increased operational efficiency.
- Improved team productivity by effectively communicating with coworkers and supervisors on project requirements.
- Fostered a positive working environment by consistently demonstrating professionalism, respect, and collaboration with team members.
- Contributed to cost savings by identifying opportunities for process improvement and waste reduction.
- Maintained clean, orderly work environment free of hazards.
- Operated equipment while observing standard safety procedures.
- Helped train new employees in safe practices and warehouse procedures.
Barista
Myalla Magic
03.2011 - 11.2011
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
Education
Cert II - INFORMATION DIGITAL Media and Technology
TAFE
TAFE Digital 01.2020
Statement of Atainment - Processing and Maintaining Medical Records and accounts
TAFE
TAFE Digital 01.2020
Cert III - Business
TAFE
TAFE Digital 01.2019
Cert II - Retail
TAFE
01.2018
12 High School Certificate -
Bulahdelah
01.2012
cert II - Primary industries
TAFE
01.2012
Certificate - Hospitality
Bulahdelah Central
Bulahdelah, NSW01.2012
Skills
- Fast learner
- Time management
- Customer service
- Computer skills
- Software skills
- Technology skills
- Software skills
- Technology skills
- Strong multitasking
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
- Payment processing
- Handling difficult customers
- Cash register operation
- Memory retention
- Hospitality service expertise
- Suggestive selling
- Alcohol awareness
- Team training and development
- New hire training
- Inventory
- Sales expertise
- Health codes compliance
- Changing beer kegs
- Food preparation
- Ordering procedures
- Marketing and sales experience
- Identification verification
- Outstanding customer service
- Hospitality and accommodation
- Teamwork and professionalism
- Collaboration and teamwork
- Calm and composed
- Relationship building
- Engaging customers
- Software skills
- Technology skills
- Software skills
- Technology skills
Timeline
Head Waitreess
Casino Golf Club
08.2022 - 10.2023
Bartender
Oxford Hotel
06.2020 - 01.2021
WAITRESS and Bartender
Tatts Hotel Casino
02.2019 - 01.2025
SHOP ATTENDANT
BAKERY
09.2013 - 12.2014
Park Ranger
National Parks and Wildlife
02.2013 - 08.2013
Deli hand
IGA
10.2011 - 01.2013
Barista
Myalla Magic
03.2011 - 11.2011
Cert II - Retail
TAFE
cert II - Primary industries
TAFE
Cert II - INFORMATION DIGITAL Media and Technology
TAFE
Statement of Atainment - Processing and Maintaining Medical Records and accounts
TAFE
Cert III - Business
TAFE
12 High School Certificate -
Bulahdelah
Certificate - Hospitality
Bulahdelah Central