Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hannah McCulloch

Helena Valley ,WA

Summary

I am a friendly, self-motivated, responsible person with experience in a range of hospitality/customer service roles where strong team work and clear communication is important to me. In my current role, my focus is providing amazing service and ensuring customers have a great experience which helps keep them coming back and builds loyalty to the brand I represent.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barista and Service Crew Member

Berry Bae Bowls (Acai Bar)
01.2024 - Current
  • Independently open the premises and manage morning set up to ensure the store is clean, stocked and fully operational before my team members arrive.
  • Barista and food preparation
  • Staff training -mentor junior staff in both front and back of house operations ensuring health and safety regulations are followed.
  • Maintain a high level of customer service.
  • Close of business proceedings – responsible for pack up, machine cleaning and locking and securing the premises.
  • Manage my time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Control line and crowd with quick, efficient service.
  • Operate espresso machines and commercial coffee brewers to create beverages.
  • Make and serve brand-specific café beverages with focus on speed, quality and consistency.

Hospitality Team Member and Barista

Swan River Hotel
12.2021 - 02.2024
  • Managed event set up and co-ordination of weddings, conferences and celebrations for up to 300 people.
  • Food preparation, table service and room service.
  • Responsible for training new staff members, ensuring hygiene policies were followed and consistent service standards were met.
  • Stock Management
  • First point of contact for guest complaints or concerns, any issues were addressed professionally.
  • Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
  • Completed end of day business processes including cash handling and till reconciliation.

Volunteer

Craig Care Aged Care Home
07.2021 - 08.2021
  • Offered support to the elderly residents and assisted with their daily needs.


Education

Year 7 - Year 12 Secondary Education -

Chisholm Catholic College
Bedford WA
10-2023

Skills

  • Warm, friendly and approachable
  • Well organised
  • Excellent time management
  • Active listening and guest engagement
  • Conflict resolution
  • Strong work ethic, resilient
  • High presentation and grooming standards

Certification

  • Responsible Service of Alcohol
  • Certified in CPR/First Aid (St John's Ambulance)
  • Cert II in Tourism
  • Cert III in Sport and Recreation
  • Cert IV in School Based Education Support

Timeline

Barista and Service Crew Member

Berry Bae Bowls (Acai Bar)
01.2024 - Current

Hospitality Team Member and Barista

Swan River Hotel
12.2021 - 02.2024

Volunteer

Craig Care Aged Care Home
07.2021 - 08.2021

Year 7 - Year 12 Secondary Education -

Chisholm Catholic College

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Hannah McCulloch