Summary
Overview
Work History
Education
Certification
Volunteer Experience
References
Timeline
Generic

HANNAH MCKEGG

Penrith,NSW

Summary

I hope to pursue a challenging and varied career, within the community services industry, where I can to help as many people as possible and display my understanding, positivity, creativity, initiative, and dependability.

Overview

13
13
years of professional experience
1
1
Certification

Work History

MENTAL HEALTH WORKER

FLOURISH AUSTRALIA
09.2022 - Current
  • Successfully referred and supported consumers to engage in necessary services. This includes but is not limited to AOD services, legal aid, housing providers, healthcare providers, domestic violence services, crisis suicide support, and financial and family services.
  • Independent time and case management while meeting necessary KPI's.
  • Providing crisis support, intervention and de-escalation, resulting in improved safety for all.
  • Built partnerships with community agencies and service providers.
  • Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
  • Developed rapport with consumers by actively listening and demonstrating empathy during one-on-one and group sessions, fostering trust and open communication.
  • Collaborated with both internal and external stakeholders to develop comprehensive treatment plans for clients, leading to improved mental health outcomes.
  • Liaised and collaborated with clinicians to provide consistent and prioritised support.
  • Supported consumers in achieving personal goals through goal-setting exercises and step-by-step guidance.

FINANCAL CLAIMS OFFICER

GWA GROUP AUSTRALIA
09.2019 - 08.2022
  • Expedited claim resolution with prompt negotiation, evaluation, and settlement of claim amounts in a fast-moving work environment while managing a consistently large volume of claims.
  • Negotiated fair settlements with policyholders while maintaining positive relationships between the company and customers involved in claims.
  • Served as a mentor and trainer for junior staff members, offering guidance in navigating difficult situations encountered in the role.
  • Reduced claims processing time by streamlining documentation and communication procedures.
  • I was often delegated to deal with any conflict or issues that arose with customers throughout the claims process.
  • Examined reports, accounts, and evidence to determine integrity and accuracy of information.
  • Developed strong relationships with clients, facilitating trust and open communication during the claims process.

PATIENT SERVICES

JOHNSONVILLE MEDICAL CENTRE
05.2013 - 11.2021
  • Encountered emergency situations. I handled these accordingly and with efficiency.
  • Communicated effectively with staff, patients, and others through face-to-face, email and telephone interactions.
  • Ensured legal compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
  • Maintained a positive work environment by fostering open lines of communication among staff members and addressing any concerns or conflicts promptly and professionally.
  • Uploaded and updated patient notes, history, results and examinations into electronic medical records.
  • Assisted healthcare providers with timely access to patient information, facilitating optimal treatment decisions.
  • Followed up with patients about medical and healthcare processes.
  • Developed efficient workflows for data entry tasks, enhancing overall productivity within the department.

TEMP ROLES

VARIOUS
02.2018 - 08.2019
  • Health and Safety Supervisor: Paintball Corp NZ (February-July 2019)
  • Medical Receptionist: Onslow Medical Centre NZ (October 2019-February 2019)
  • Customer Service/Reception: Pharmacy Guild of Australia (March-May 2019)
  • Customer Service/Reception: Darley Aluminium NSW (May-August 2019)

OTHER ROLES

VARIOUS
01.2012 - 11.2015
  • Barista/Customer Services at Butlers Chocolate Cafe
  • Customer Services at Chipmunks Playcentre
  • Events Support and Customer Services at Westpac Stadium

Education

Bachelor of Arts -

Victoria University
Wellington, New Zealand
11.2021

High School Diploma -

Tawa College
Wellington, New Zealand
12.2014

Certification

  • WWC Check
  • NDISWC Check
  • First Aid and CPR
  • Mental Health First Aid
  • Aboriginal and Torres Strait Islander Mental Health First Aid
  • Foundations for Building Trauma Awareness
  • Suicide Prevention Training

Volunteer Experience

  • 2017, Victoria University Disability Services, Safe NZ: Animal Rights Organisation
  • 2021, Whitford Brown Trust, Riding for the Disabled
  • 2022 - Present, Animal Welfare League NSW

References

References available upon request.

Timeline

MENTAL HEALTH WORKER

FLOURISH AUSTRALIA
09.2022 - Current

FINANCAL CLAIMS OFFICER

GWA GROUP AUSTRALIA
09.2019 - 08.2022

TEMP ROLES

VARIOUS
02.2018 - 08.2019

PATIENT SERVICES

JOHNSONVILLE MEDICAL CENTRE
05.2013 - 11.2021

OTHER ROLES

VARIOUS
01.2012 - 11.2015

Bachelor of Arts -

Victoria University

High School Diploma -

Tawa College
  • WWC Check
  • NDISWC Check
  • First Aid and CPR
  • Mental Health First Aid
  • Aboriginal and Torres Strait Islander Mental Health First Aid
  • Foundations for Building Trauma Awareness
  • Suicide Prevention Training

Similar Profiles

CREATE PROFILE
HANNAH MCKEGG