Hannah Merrifield
Summary
Results-driven Retail and Restaurant Manager with over 10 years of customer service experience and 7 years in management. Successfully revitalized underperforming stores through strategic changes and effective coaching. Skilled in high-volume operations, cost optimization, and talent development while ensuring compliance with health and safety regulations. Proven ability to implement operational changes for business continuity and safety.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
Platypus Shoes
08.2023 - Current
- Managed store operations and delivered exceptional customer service, assisting multiple customers for a positive shopping experience.
- Coached a high-performing team, leading to promotion of Assistant Store Manager (originally Christmas Casual) to Store Manager, demonstrating succession planning.
- Achieved first monthly sales target win for West Lakes store in initial month of management, showcasing immediate impact.
Restaurant Manager
Grill'd Healthy Burgers
10.2022 - 08.2023
- Organized offsite community events, boosting brand presence and fostering local relationships.
- Implemented cost-reduction strategies to enhance profitability and operational efficiency.
- Displayed flexibility by transitioning between kitchen and front-of-house roles, engaging customers for superior dining experiences.
- Ensured restaurant readiness for daily operations, optimizing workflow and enhancing team productivity.
Waitress
Cancun Cowboys
04.2022 - 10.2022
- Delivered full table service, achieving high guest satisfaction with attentive order taking and food delivery.
- Fostered engaging dining atmosphere, enhancing customer experience and promoting repeat business.
Assistant Restaurant Manager
Kentucky Fried Chicken
04.2015 - 09.2022
- Maintained rigorous health and safety standards, including meticulous temperature diary management, ensuring a safe environment for both staff and customers.
- Managed complex rostering for over 80 staff members, consistently optimizing labor costs while maintaining operational efficiency and service quality.
- Successfully managed fast-paced operations across multiple service channels, including drive-thru, front counter, online orders, and delivery, ensuring rapid and accurate service delivery.
- Proactively adapted to and effectively implemented evolving COVID-19 regulations, ensuring business continuity and the safety of staff and patrons during challenging periods.
Skills
- Problem-Solving
- Multitasking & Organization
- Adaptability & Flexibility
- Team Development
- Rostering
- Health & Safety Compliance
- Cost Control & Reduction
- Customer Engagement & Relationship Building
Certification
Certificate VI Retail Management–SIR40316
Completed 2025
Certificate III Hospitality–SIT30713
Complete 2017
Certificate III Retail Operations–SIR30212
Completed 2017
Provide Responsible Service of Alcohol–RSA–SITHFAB201
Completed 2017
South Australian Certificate of Education–SACE–Year 12
Eastern Fleurieu School Strathalbyn
Full Driver's Licence–Class C R
Full South Australian Driver's Licence Car and Motorcycle since 2019
Timeline
Store Manager
Platypus Shoes
08.2023 - Current
Restaurant Manager
Grill'd Healthy Burgers
10.2022 - 08.2023
Waitress
Cancun Cowboys
04.2022 - 10.2022
Assistant Restaurant Manager
Kentucky Fried Chicken
04.2015 - 09.2022