Hannah Mienie

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Supported office efficiency by performing tasks such as data entry, photocopying and scanning documents.
• Answered phones promptly and directed incoming calls to the correct person.
• Kept reception area clean and neat to give visitors a positive first impression.
• Involved in organising extracurricular activities directly related to the company, e.g. sales events, golf days, festivals and car shows.

• Resolved customer complaints and issues to drive satisfaction and loyalty.

• Responded to customer requests, offering excellent support and recommendations to address needs.

• Managed a high volume of client requests, ensuring timely and effective service delivery.

• Developed skills within the Aftermarket Sales department including negotiating, upselling, and developing customer relationships

• Established and grew the pre-owned aftermarket sales department.

• Developed various sales techniques.

Assisted in the stock controlling department. Ensuring vehicles were effectively sent through the pre-delivery process.

Developed Stock Management Skills. Including inventory, sending regular updates and efficiently communicating with the sales team and pre-delivery department.