Hannah Milich

• Developed and implemented comprehensive case management plans to address client needs and goals.
• Coordinated services with community-based organisations, and healthcare professionals to provide useful benefits to consumers.
• Assisted consumers in navigating assistance within the community that would promote health.
• Monitored clients progress and tracked client services to provide crisis interventions.
• Partnered with all aspects of allied health clinicians, coordinators and case managers to develop and implement individualised care plans and documented patient interactions and interventions in electronic charting systems.
• Developed and implemented safety plans for clients at risk of harm to provide protection.
• Collaborated with an interdisciplinary team to determine timely delivery of services.
• Identified care needs of individual consumers and coordinated responses based on allied health physician advice and available funding.
• Evaluated treatment plans against individual goals and healthcare standards.
• Referred clients to appropriate team members, community agencies and organisations to meet care needs.
• Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
• Collaborated with community members to develop and implement service initiatives.
• Developed and implemented training programs for staff.
• Undertake regular administration tasks in terms of billing, making appointments for consumers, staff scheduling and taking regular phone calls to maintain consumer care.

• Hired, trained and supervised employees to maintain team of high performers. Managed staffing and rosters.
• Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
• Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
• Enforced maintenance of clean and organised work environment in compliance with safety and sanitation regulations.
• Undertaking preliminary testing for the Optometrist such as visual fields, Optical

coherence tomography, auto refractions and glaucoma screenings.

• Reviewed sales reports to enhance sales performance and improve inventory

management accuracy.

• Developed and implemented team building activities to foster collaboration and improve employee morale.
• Conducted job interviews and led employee performance evaluations.
• Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
• Maintain patient and business confidentiality and show discretion in the exchange

of this information with colleagues.

• Completed diary set-up and ensuring time allocation for appointments is correct

for locum Optometrists.

• Confirmed appointments, communicated with clients, and updated client records.
• Responded to inquiries from callers seeking information.
• Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
• Responsible for managing a fast paced clinic and directing nurses on shift.
• Experience in undertaking Optical coherence tomography scans and training.
• Answering patient and staff queries in relation to procedures.
• Assisting with performing administrative duties in operating a busy eye clinic in regard to patient bookings, Medicare billing, payments etc.
• Assisted the Ophthalmologist in delivering clinical care to enable efficient and

effective quality patient management.

• Developed rapport to create safe and trusting environment for care.
• Assisted aged/disabled clients to support independence and well-being.
• Administered medication as directed by physician/RN.
• Monitored progress and documented patient health status changes to keep care team updated.