Summary
Overview
Work History
Education
Skills
Timeline
Interests
Hannah Miller

Hannah Miller

Disability Support Worker
Brisbane,QLD

Summary

Distinguished Disability Support Worker with a proven track record at Hannah Elizabeth Care, adept in delivering individualized support plans and fostering independence among clients with diverse needs. Leveraged housekeeping skills and emotional support to enhance client well-being, achieving a notable improvement in client satisfaction. Skilled in first-aid and CPR, demonstrating exceptional empathy and organizational prowess.

Overview

20
20
years of professional experience

Work History

Disability Support Worker

Hannah Elizabeth Care
03.2023 - Current
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Kept accurate records for client files and handled related paperwork.
  • Drove clients safely to social activities and appointments.
  • Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
  • Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
  • Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
  • Maintained detailed records of patient progress, documentation of services and case notes.
  • Collaborated with healthcare providers to drive continuity of care.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Improved client independence by developing personalized support plans tailored to individual needs and goals.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Disability Support Worker

Breaking Limitations
11.2022 - 03.2023
  • Kept accurate records for client files and handled related paperwork.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Implemented behavior management techniques when required for the safety of both clients and staff members involved.
  • Worked closely with therapists and other specialists to implement prescribed interventions consistently, leading to measurable improvements in client functioning.
  • Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.
  • Maintained detailed records of patient progress, documentation of services and case notes.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Worked with children and parents to closely monitor and record social, behavioral and academic growth.
  • Conducted in-home visits to provide supportive services.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.

Service Cashier

Woolworths Supermarket
06.2004 - 04.2011
  • Handled customer inquiries, resolving issues promptly for increased satisfaction.
  • Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
  • Assisted in training new cashiers, leading to improved performance across the entire team.
  • Processed returns and exchanges efficiently, adhering to store policies and procedures.
  • Managed high-volume checkout lines calmly and professionally during peak hours, ensuring timely service for all customers.
  • Operated cash register to record transactions accurately and efficiently.
  • Efficiently communicated any discrepancies or inconsistencies found within pricing systems to management staff for prompt resolution.
  • Balanced multiple payment methods accurately, including cash, credit cards, gift cards, coupons, and vouchers.
  • Provided exceptional customer service, resulting in repeat business and positive feedback from patrons.
  • Enhanced store productivity by maintaining a clean and organized cashier area.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Completed end-of-day closing procedures thoroughly and efficiently, preparing the register for the next business day''s opening staff member.
  • Supported fellow employees by covering shifts when needed or assisting with extra tasks during busy periods.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

High School Diploma -

Hobart College , Mount Nelson, Tasmania

Skills

  • Daily living assistance
  • Housekeeping and meal preparation
  • Personal Care
  • Independent Living Support
  • Disability Awareness
  • Health and safety
  • Family Communication
  • Emotional Support
  • Client Transportation
  • Flexible Schedule
  • Housekeeping skills
  • Lifestyle Support
  • Individualized support plans
  • Visual impairment support
  • Emotional support & companionship
  • First-aid and CPR
  • Work Planning and Prioritization

Timeline

Disability Support Worker - Hannah Elizabeth Care
03.2023 - Current
Disability Support Worker - Breaking Limitations
11.2022 - 03.2023
Service Cashier - Woolworths Supermarket
06.2004 - 04.2011
Hobart College - High School Diploma,

Interests

All things health and fitness, the gym, walks and runs, cooking, time with family and friends, good coffee

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Hannah MillerDisability Support Worker