Hannah Moloney
Summary
I am a highly motivated and enthusiastic person with excellent organisational & communication skills, both written and verbal. I pride myself on being professional, trustworthy and of excellent character. Having trained and started out in the health & beauty industry and hospitality. I have now progressed my career to a management role for which I have experience in Administration, Customer Services, Human Resources, scheduling and general Clinic Management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Doctor's Assistant and Clinic Co-ordinator.
Therapie Clinic
07.2021 - 10.2024
- Working closely with a medical practitioner ensuring the smooth running of daily clinic.
- Daily & weekly reporting using Microsoft Office and general administration.
- Providing client care in a compassionate, confidential and professional manner.
- Training staff on new products and processes ensuring all safety guidelines are adhered to.
- Managing staff schedules and a busy clinic diary. Fulfilment of medical stock and medical equipment.
- Insuring clinic met all sales targets with skills of time managment and forecasting.
Waitress Trainee
Gibney's
10.2021 - 01.2022
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
Clinic Manager
Westwood Sandymount
07.2018 - 08.2020
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Improved patient satisfaction through effective communication and compassionate care.
Front of House Employee
KFC
04.2016 - 12.2016
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Helped guests at tables when in need of assistance.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Education
Prestigious Qualification For Aesthetics,beauty - Aesthetics And Beauty
Blackrock Further Education Institute
Dublin 07-2017
GED -
Mary Feild
Dublin07-2015
Skills
- 5 star customer service
- Dealing with high volumes of clients and high pressure with ease
- Leadership and problem solving
- Responsibility and and team leading
- Team work
- Sales and meeting targets
Certification
- Leaving Certificate and junior Certificate.
- Cidessco Diploma.
- 12 week management course.
Languages
English
Native or Bilingual
Timeline
Waitress Trainee
Gibney's
10.2021 - 01.2022
Doctor's Assistant and Clinic Co-ordinator.
Therapie Clinic
07.2021 - 10.2024
Clinic Manager
Westwood Sandymount
07.2018 - 08.2020
Front of House Employee
KFC
04.2016 - 12.2016
Prestigious Qualification For Aesthetics,beauty - Aesthetics And Beauty
Blackrock Further Education Institute
GED -
Mary Feild
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