Hannah Moore
Beerwah,QLD
Summary
Clinical care professional with broad expertise in patient care management, healthcare operations, and team leadership. Strong focus on collaborative efforts and adaptable problem-solving to achieve optimal patient outcomes. Skilled in patient assessment, care planning, and interdisciplinary coordination. Known for reliability and responsiveness to evolving healthcare needs.
Overview
8
8
years of professional experience
Work History
Clinical Care Manager
Regis Aged Care
08.2021 - 12.2024
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Worked with providers to define quality metrics and outcome reporting process.
- Collected and aggregated data to identify problems or trends, such as turnaround time and issues with physician offices.
- Implemented quality improvement initiatives that led to enhanced clinical workflows and improved patient outcomes.
- Optimized resource utilization by accurately assessing patients'' needs and aligning appropriate services to meet those needs.
- Contributed to interdisciplinary team building through active participation in staff trainings, workshops, and collaborative projects.
- Developed individualized care plans to promote patient-centered treatment goals and enhance overall wellbeing.
- Participated in professional development opportunities to maintain current knowledge of best practices in clinical care management.
- Streamlined care coordination processes, resulting in more efficient delivery of healthcare services.
- Advocated for patients'' needs, rights, and preferences throughout the care management process, empowering them to make informed healthcare decisions.
- Provided ongoing education for patients and families regarding disease processes, treatment options, self-management strategies, and available resources for support.
- Enhanced interdisciplinary collaboration for optimal patient care through regular team meetings and case conferences.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Oversaw overall operation of nursing services and patient care.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Managed daily operation of an aged care facility.
Clinical Team Leader
Regis Aged Care
10.2020 - 08.2021
- Fostered staff development and competency through supervision, coaching, trainings and team meetings.
- Facilitated interdisciplinary team meetings to address complex cases, fostering collaboration among healthcare professionals towards shared goals.
- Monitored clinical performance indicators to ensure alignment with organizational goals and make necessary adjustments for continuous improvement.
- Conducted performance evaluations for clinical staff, identifying areas for improvement and facilitating professional development opportunities.
Cosmetic Registered Nurse
Immersion Spa
02.2020 - 03.2021
- Provided exceptional customer service to create long-lasting relationships with clients, resulting in repeat business.
- Conducted thorough skin assessments to determine appropriate skincare regimens for individual patients'' needs.
- Developed targeted marketing campaigns focusing on specific demographic groups to attract new clientele for the clinic''s services.
- Managed complex cases involving multiple cosmetic procedures, ensuring seamless coordination of care among providers.
Clinical Care Coordinator
Regis Aged Care
05.2019 - 08.2020
- Conducted regular audits of clinical processes, identifying areas for improvement and driving continuous quality improvements across the organization.
- Championed patient advocacy, ensuring that the unique needs and preferences of each individual were respected and addressed throughout the care process.
- Facilitated timely access to appropriate healthcare services by assessing patient needs and coordinating referrals to specialists.
- Participated in interdisciplinary conferences, sharing clinical insights and collaborating on strategies for complex case management.
- Promoted patient-centered care by actively involving patients and their families in treatment decisions and goal-setting processes.
- Maintained thorough documentation of all clinical interventions, ensuring accurate records for continuity of care and regulatory compliance.
- Enhanced patient care quality by developing and implementing comprehensive care plans for each individual.
- Educated patients on disease management strategies, enabling them to make informed choices about their health and wellbeing.
- Improved efficiency in case management tasks through the implementation of evidence-based best practices and standardized procedures.
- Mentored junior staff members, fostering a supportive learning environment that cultivated professional growth and development.
- Supported organizational performance improvement initiatives by participating in data analysis, root cause identification, and action plan development efforts.
- Built strong relationships with patients and families for optimized care satisfaction.
- Implemented new policies and educated staff on changes.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Mentored new clinical staff members for proper onboarding and orientation processes.
Registered Nurse
Regis Aged Care
02.2017 - 05.2019
- Provided direct patient care, including wound care and vital sign monitoring, to promote healing and recovery.
- Administered medications using automated dispensing systems to ensure precise dosage and timing.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
- Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
Assistant in Nursing
Regis Aged Care
11.2016 - 02.2017
- Monitored vital signs, including blood pressure and heart rate, to identify changes in patient health.
- Operated patient lift equipment to safely transfer individuals with mobility challenges.
- Provided empathetic support to patients experiencing emotional distress or confusion.
- Applied infection control techniques, including proper hand hygiene and use of personal protective equipment, to maintain a sterile environment.
- Collaborated with healthcare team to develop and implement personalized care plans for patients.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Built rapport with patients and families, providing emotional support during difficult times.
Education
Bachelor of Science - Nursing
University of The Sunshine Coast
Sunshine Coast, QLD12-2016
Diploma of Beauty Therapy - Beauty
Katrina's Hair And Beauty
Caboolture, QLD11-2010
High School Diploma -
Beerwah High School
11-2006
Skills
- Direct patient care
- Electronic health records
- Healthcare management
- Clinical assessment
- Care coordination
- Quality improvement
- Medication management
- Staff management
- Mentoring and training
- Health education
- Coaching and training
- Case management
- Clinical supervision
Timeline
Clinical Care Manager
Regis Aged Care
08.2021 - 12.2024
Clinical Team Leader
Regis Aged Care
10.2020 - 08.2021
Cosmetic Registered Nurse
Immersion Spa
02.2020 - 03.2021
Clinical Care Coordinator
Regis Aged Care
05.2019 - 08.2020
Registered Nurse
Regis Aged Care
02.2017 - 05.2019
Assistant in Nursing
Regis Aged Care
11.2016 - 02.2017
Bachelor of Science - Nursing
University of The Sunshine Coast
Diploma of Beauty Therapy - Beauty
Katrina's Hair And Beauty
High School Diploma -
Beerwah High School
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