Hannah Moritz
Elenora,QLD
Summary
My name is Hannah Moritz. Im 32 years old. I would describe myself to be an adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
12
12
years of professional experience
Work History
Sewell Concrete Group
Chelsee Sewell
Gisborne, Victoria
09.2023 - 01.2025
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Maintained inventory of office supplies and placed orders when necessary.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Compiled data from various sources into organized reports for review by management team.
- Scheduled appointments between clients and customers and internal staff members.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Prioritized and organized tasks to efficiently accomplish service goals.
Dynabuilt
Tess Matheson
Melton, Victoria
02.2019 - 09.2023
- Maintained inventory of office supplies and placed orders when necessary.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Scheduled appointments between clients and customers and internal staff members.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Greeted visitors and provided general information about the company.
- Answered questions from customers regarding products and services offered by the company.
- Prioritized and organized tasks to efficiently accomplish service goals.
Beauty Abroad
Janet Bottams
Pacific Pines , QLD
02.2013 - 07.2019
- Conducted research into customer requests for new products or services.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Responded promptly to customer complaints in an effort to retain business loyalty.
- Answered incoming customer inquiries via phone and email.
- Maintained accurate records of customer interactions, transactions and comments.
- Maintained customer records in a secure database system.
- Developed strong relationships with customers through excellent communication skills.
- Resolved complex customer service issues in a timely manner.
- Created reports for management on customer satisfaction levels and feedback.
- Provided helpful information to customers regarding products or services.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Supported team members by providing backup when needed during peak call periods.
- Provided administrative support such as filing documents, organizing files and maintaining records.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Diploma of Alcohol And Other Drugs - CHC53215
Australian College of Community Services & Care
Online11-2025
Provide Responsible Service of Alcohol - SITHFAB002
eot.edu.au
Online01-2018
Certificate II in Hairdressing - (SIH20111)
College of Australian Training
Gold Coast, QLD11-2012
Asthma And First Aid & Information Session - Asthma And First Aid & Information Session
Asthma Foundation Northern Territory
Darwin, NT06-2010
HLTFA301B - Apply Fist Aid
St John Ambulance Australia
Darwin, NT06-2010
Skills
- Multitasking
- Problem-solving
- Teamwork and collaboration
- Dependable and responsible
- Calm under pressure
- Relationship building
- Strategic Decision-Making
- Engaged Listening Skills
- Efficient Learner
REFERENCES
- Chelsee Sewell - 0423 767 216
- Tess Matheson - 0401 404 714
- Janet Bottams - 0400 232 273
Timeline
Sewell Concrete Group
Chelsee Sewell
09.2023 - 01.2025
Dynabuilt
Tess Matheson
02.2019 - 09.2023
Beauty Abroad
Janet Bottams
02.2013 - 07.2019
Diploma of Alcohol And Other Drugs - CHC53215
Australian College of Community Services & Care
Provide Responsible Service of Alcohol - SITHFAB002
eot.edu.au
Certificate II in Hairdressing - (SIH20111)
College of Australian Training
Asthma And First Aid & Information Session - Asthma And First Aid & Information Session
Asthma Foundation Northern Territory
HLTFA301B - Apply Fist Aid
St John Ambulance Australia