Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Murphy

The Entrance North Peninsula Natural Area,NSW

Summary

Dynamic and results-driven professional with a strong background in customer service at McDonald's. Proven ability to enhance customer engagement and optimize operations through effective teamwork and problem-solving. Skilled in cash handling and maintaining high hygiene standards, consistently contributing to a positive dining experience. Adaptable and self-motivated, ready to excel in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Crew Member

Mcdonalds
03.2022 - 03.2024
  • Provided exceptional customer service, ensuring a positive dining experience for all patrons.
  • Operated cash register efficiently, accurately processing transactions and managing cash flow.
  • Maintained cleanliness and organization of dining area, contributing to a welcoming environment.
  • Collaborated with team members to prepare food orders promptly and according to quality standards.
  • Followed safety and hygiene protocols diligently, promoting health standards in food preparation areas.
  • Adapted quickly to new tasks and procedures, enhancing overall team productivity during peak hours.
  • Received training on equipment operation and maintenance, ensuring smooth daily operations within the restaurant.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.

Merchandiser

Brand Influence Group
01.2023 - 01.2024
  • Analyzed sales data to inform inventory decisions and optimize product placement.
  • Collaborated with cross-functional teams to execute promotional displays and enhance brand visibility.
  • Conducted market research to identify trends, informing merchandising strategies and improving customer engagement.
  • Trained team members on best practices for visual merchandising and compliance with brand standards.
  • Developed planograms to maximize shelf space efficiency and improve product accessibility for customers.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.

Casual Team Member

Bunnings Warehouse
07.2017 - 12.2020
  • Assisted customers in locating products and providing product information.
  • Maintained cleanliness and organization of sales floor and storage areas.
  • Operated cash register, processed transactions, and managed customer inquiries.
  • Collaborated with team members to ensure efficient stock replenishment.
  • Participated in safety training to uphold workplace safety standards.

Education

Certificate III - Hospitality

Statewide Business Training
Tuggerah, NSW
12.2024

High School Diploma - High School

Craigieburn Secondary College
Craigieburn, VIC
12.2020

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Clear communication
  • Cash handling
  • Cleaning
  • Attention to detail
  • Customer engagement
  • Taking orders
  • Cleaning and sanitizing
  • Self-discipline
  • Interactive communication skills
  • Flexible schedule
  • Safe food handling
  • Safety awareness
  • Initiative and Self-motivation
  • Basic math
  • Verbal and written communication
  • Leadership qualities
  • Drive-thru operations
  • Food preparation
  • Heavy lifting
  • Store opening and closing
  • Safety
  • Hospitality service expertise
  • Complex Problem-solving
  • Visual communication
  • Creativity and innovation
  • Inventory restocking
  • Performance improvement
  • Menu memorization
  • Telephone etiquette
  • Cooking
  • Food running
  • Health code compliance
  • Beverage preparation

Timeline

Merchandiser

Brand Influence Group
01.2023 - 01.2024

Crew Member

Mcdonalds
03.2022 - 03.2024

Casual Team Member

Bunnings Warehouse
07.2017 - 12.2020

Certificate III - Hospitality

Statewide Business Training

High School Diploma - High School

Craigieburn Secondary College

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