Hannah Needer
Brighton,QLD
Summary
Proven Administrative Assistant and Medical Receptionist with a record of enhancing office operations and customer satisfaction at GlidePhysio. Skilled in Office apps and maintaining seamless communication between patients and staff. Demonstrated ability to maintain patient records management and handle financial transactions efficiently. Excelled in customer service, contributing to a positive and efficient workplace environment. Completed a Certificate III in Business (Medical Administration), proving competency in areas including, workplace health and safety, participate in sustainable work practices, design and produce business documents, and apply critical thinking skills in a team environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Assistant
GlidePhysio
12.2023 - Current
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Responded to inquiries from callers and email's seeking information.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and printing documents.
- Collected Hicaps payments, processed transactions and updated relevant records.
- Corresponded with clients through email, telephone, or postal mail.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Processed medical insurance claims and payments.
- Managed inventory levels
Bakers Assistant
Original Kingaroy Bakery
11.2020 - 11.2023
- Managed customer service operations, including taking orders and resolving complaints.
- Washed dishes and sanitized prep area at end of each shift.
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Complied with health and safety codes to protect staff and customers.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Decorated baked goods and designed visually appealing displays of finished products.
- Handles transaction using both cash and eftpos
- Trained and supervised new employees on bakery operations and procedures.
- Operated and maintained bakery equipment, including ovens and mixers.
Education
Certificate III Business - Medical Administration
Axiom
Online12-2024
Queensland Certificate of Education -
Kingaroy State High School
Kingaroy, QLD11-2023
Skills
- Excellent Customer Service
- Administrative Support
- Proficiency in Office apps, Word, Excel, Outlook
- Filing, Scanning and Printing of Medical Scans, Doctors Referrals, Patient Information Forms
- Maintained Communication between Practitioners, Patients and Third Parties
- Strong Problem Solving
- Creating Maintaining and updating Patient Records
- Accounts Follow up and Inputting of Remittances and ageing debts
- Handling of Monetary Transactions including Cash, Eftpos and Hicaps
- Experience with Medicare, NDIS, DVA, WorkCover QLD, and other Third Parties such as QBE, Allianz and QLD Rail
Accomplishments
- Managed Reception area.
- Inventory Management - Managed inventory and office budgeting for supplies for busy office of Physiotherapists.
Certification
Certificate III in Business (Medical Administration)
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balanceCompany CulturePaid time offPaid sick leaveTimeline
Administrative Assistant
GlidePhysio
12.2023 - Current
Bakers Assistant
Original Kingaroy Bakery
11.2020 - 11.2023
Certificate III Business - Medical Administration
Axiom
Queensland Certificate of Education -
Kingaroy State High School
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