Hi, I’m
Hannah Nguyen
Casula NSW,NSW
Summary
Skill Summary Professional skills include: Exceptional customer service skill, focus on customer’s needs. Excellent communication skill, actively create an atmosphere in which high quality information flows smoothly. Good at meeting deadlines. High ability to work under pressure and good adaptability of change A good team player, coordinate closely with other associates to achieve team’s goals. Resourceful administrative professional with in-depth understanding of all areas of business operations, including meeting support, correspondence management and financial administration. Excellent communication, interpersonal and planning skills with an analytical approach to solving routine and complex problems.
Overview
10
years of professional experience
Work History
Department Of Communities And Justice
Business Support Officer
01.2023 - Current
Job overview
- Manage a high volume shared mailbox environment.
- Diary management for District Executives.
- Collate and review information submitted by district staff and coordinate program area responses
- Gather accurate information utilising multiple IT systems and produce reports
- Collaborate with team members to assist with the delivery of core business requirements
- Provide accurate and timely written and verbal advice to district staff who require information
- Liaise and work across DCJ divisions and non-government stakeholders to ensure effective working relationships
- Undertake tasks that contribute to the achievement of effective business outcomes within agreed timeframes
Department of Communities, Justice
Customer Service Officer
11.2021 - Current
Job overview
- Provide customer service and reception duties, act as a first point of contact for Child Protection Unit and ensure issues are resolved or escalated appropriately
- Processing and directing mails and incoming packages or deliveries
- Answer and direct switch calls to relevant staff members
- In charge of Fleet Vehicle in the unit including monthly vehicle running sheets audit, fortnightly vehicle inspection, weekly car wash, schedule vehicle maintenance and disposal of vehicles
- Maintain office filling system and retrieve material from files as requested
- Organize travel arrangements/ hotel temporary accommodations for staff members and clients
- Process appropriate paperwork to pay vendor invoices
Department of Customer Service
Assessor
06.2021 - 11.2021
Job overview
- Provide customer service to assist grant applicants
- Assess small businesses grant applications and provide recommendations about eligibility to grant applicants
- Undertake administrative tasks that support the efficient and compliant management of grants
- Implement assessment and review processes and continue to the continual improvement of processes
Iglu Student Accommodation, Iglu Chatswood
Assistant General Manager
01.2020 - 06.2021
Job overview
- Implementation of improved operational stratergies and procedures
- Management and mentorship of resident leader staffs, ensuring that they are adequately trained to handle daily proceedings and emergency situations
- Resolution of complications and conflicts
- Close collaboration with the general manager to assess resources and produce deliverables on time
- Report generation and dashboard implementations to day to day operations
- Recruitement of student leaders staff
- Liaison with sponsorship associations, expanding customer base
- Management/ selections/ organizing and approval of student events.
Iglu Student Accommodation, Iglu Redfern
Customer Service Coordinator
04.2018 - 01.2020
Job overview
- Management of all residential applications, bookings, contracts through the StarRez management system
- Handling student’s requests and complaints either by telephone, emails, mail or in person
- Building rapport with existing staff, residents, and contractors
- Training newly recruited staff members.
Sydney Harbour Marriott Hotel
Guest Relations Officer
12.2015 - 01.2018
Job overview
- Process check-ins and check-outs
- Coordinate closely with Reservation team regarding Elite Member’s pre-arrival planning
- Assist Sales team with organizing amenities for site inspection
- Coordinate closely with all operational departments to ensure service delivered meet guest’s expectation
- Provide guests with directions regarding hotel operation and information of tourist attractions and local areas
- Respond to guest request for amenities and special service and follow up to ensure satisfaction
- Create unique and memorable experience through personalizing service delivered
- Handle guest’s request and complaints either by telephone, emails, mail or in person, initiate service recovery, update guest preference on their personal profiles
- Create personal connection with guests, respond to cues, initiate guest feedback to record guest preference for future stays
- Order amenities for guest on daily basis and advise areas of any changes, or special orders when necessary.
Star Cruises, Genting Hongkong
Retail Supervisor
04.2013 - 01.2015
Job overview
- In charge of China Duty Free Retail shops on SSV cruise ship
- Prepare duty roster, product trainings, schedule retail staffs on hotel trainings and safety drills
- Deal with customer special requests and complaints and initiate solutions
- Assist retail staff to achieve their sale targets in order to meet financial objectives
- Handle daily stock display, stock balance and stock management
- Run daily reports, weekly reports, monthly reports regarding sale and report to Retail Manager
- Run weekly, monthly retail inventory and report to Retail Manager and Cost Controller
- Analyze variances, initiate corrective actions
- Manage stock deliveries from suppliers and stock transfers from other vessels
- Work under directions of on-board Retail Manager and land-based senior Retail Manager on solutions for slow moving and nearly expired products, either create promotions or return stocks to suppliers or transfer to other vessels if necessary
- Ensure standards of customer service, promotion are precise and merchandised accordingly to the company’s standards.
Education
Torrens University Australia, Sydney, NSW
Master of Science from International Hotel Management
11.2017
Hong Bang International University, Vietnam
Bachelor of Science from Hospitality Management
2012
Skills
- Microsoft Office
- Effective Communication
- Event Management
- Managing Multiple Projects
- Clerical Support
- Business Administration
- Meeting Support
- Business Management Software
- Records Filing
- Time Management
- Project Collaboration
- Corporate Event Management
Languages
Vietnamese
Native or Bilingual
Timeline
Business Support Officer
Department Of Communities And Justice
01.2023 - Current
Customer Service Officer
Department of Communities, Justice
11.2021 - Current
Assessor
Department of Customer Service
06.2021 - 11.2021
Assistant General Manager
Iglu Student Accommodation, Iglu Chatswood
01.2020 - 06.2021
Customer Service Coordinator
Iglu Student Accommodation, Iglu Redfern
04.2018 - 01.2020
Guest Relations Officer
Sydney Harbour Marriott Hotel
12.2015 - 01.2018
Retail Supervisor
Star Cruises, Genting Hongkong
04.2013 - 01.2015
Torrens University Australia
Master of Science from International Hotel Management
Hong Bang International University
Bachelor of Science from Hospitality Management
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