Hannah Nicholls
Albury,NSW
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
22
22
years of professional experience
Work History
Small Business Owner
Rooftop Media
11.2010 - Current
- Running a video production business providing videos services business to business
- Managed client base including project management.
- Building relationships with clients and providing excellent customer service.
- Juggling marketing the business, coming up with new products and working in the business.
- Managing several contractors and their workload
Sales and Administration
Yellowbox Controls
01.2007 - 10.2010
- Built relationships with customers and community to establish long-term business growth.
- Receiving stock, processing and documenting
- Customer quotes and orders
- Packaging and fulfilling orders
- Answered multi-line phone system, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organisation and management.
- Created and maintained databases to track and record customer data.
Office Admin
City Central Church
04.2005 - 12.2006
- Answering phone calls and greeting walk-in visitors
- Write and put together weekly newsletter, then print and fold
- General assistance to office managers
- Create programs and groups within the organisation
- Create fliers and posters for events
- Manage website and create content
Business Administration
Bourdis Southern Cross Real Estate
03.2002 - 03.2004
- Tenant application process, calling references and doing background check, speaking to the landlord about the options and helping with the decision making process.
- Onboarding new tenants and going through the lease agreement.
- Being familiar with both VIC and NSW laws.
- End of Month procedure
- Managing repairs to all properties, contacting the owner of the property to discuss, working with the tenant on the issue, contracting trades to carrying out the work and document each repair from start to finish.
- Manage all arrears, keep on top of payments and make arrangements where necessary
- General office tasks, answering phones and email and working as part of a team to achieve monthly goals.
Education
Advanced Diploma - Business Management
Wodonga TAFE
Wodonga09.2010
Certificate II - Business Administration
Albury TAFE
Albury03.2003
Skills
- Project Management
- Business Administration
- Contract Management
- Customer Service
- Business Development
- Financial Management
- Professional Networking
- Sales Development
- Relationship Building
- Process Improvement
- Task Delegation
- Operations Management
Timeline
Small Business Owner
Rooftop Media
11.2010 - Current
Sales and Administration
Yellowbox Controls
01.2007 - 10.2010
Office Admin
City Central Church
04.2005 - 12.2006
Business Administration
Bourdis Southern Cross Real Estate
03.2002 - 03.2004
Advanced Diploma - Business Management
Wodonga TAFE
Certificate II - Business Administration
Albury TAFE
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