Hannah Northey
Summary
Motivated individual with experience in areas across hospitality and customer service with an engaging personality and flexible approach. Strong knowledge of workplace and ensuring great customer experiences by anticipating and assisting customers with their needs. Known for maintaining speed and accuracy in stressful and busy environments. Enthusiastic and reliable worker who can provide excellent customer service through empathy, patience, addressing any complaints and resolving issues in timely manners.
Overview
4
4
years of professional experience
Work History
Customer Service
Mecca Maxima
09.2023 - Current
- Reviewed customer feedback to determine strategies for improving customer service.
- Achieved individual sales goals and customer service goals.
- Delivered exceptional customer service, resolving any issues promptly and professionally.
-
Receptionist Intern
Studio Pilates
01.2024 - 04.2024
- Maintained cleanliness of reception area, creating a welcoming atmosphere for visitors and employees alike.
- Enhanced customer satisfaction by providing friendly and efficient service at the front desk.
- Streamlined office operations by maintaining organized filing systems and managing incoming and outgoing mail.
- Contributed to a positive work environment by maintaining a professional demeanour when interacting with clients, colleagues, and supervisors.
- Provided administrative support for various departments as needed, demonstrating adaptability and strong organizational skills.
- Supported company growth by welcoming new clients, providing essential information about services, and guiding them through intake processes.
Veterinary Student Intern
Northside Veterinary Hospital
06.2022 - 07.2022
- Gained hands-on experience with various surgical procedures, enabling a deeper understanding of veterinary medicine.
- Collaborated with veterinary team members to provide comprehensive care for patients, resulting in better overall health outcomes.
- Enhanced clinic efficiency by maintaining clean and organized workspaces throughout the internship.
- Applied learned theoretical knowledge into practical application while working closely with experienced veterinarians on complex cases.
- Managed time efficiently between multiple tasks such as observing surgeries, assisting with exams, and completing administrative tasks to maximize learning opportunities and clinic productivity.
WAITRESS AND BARISTA
Rocksalt Cafe
03.2022 - 06.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Kept server areas clean and stocked to increase efficiency while working tables
- Used cash registers and credit card machines to cash out customers
- Greeted new customers, discussed specials, and took drink orders
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Bussed and reset tables to keep dining room and work areas clean
- Trained new waitstaff on proper food handling, customer service and safety procedures
- Managed coffee machines to create excellent coffees and other drinks
SALES AND CUSTOMER SERVICE
Lovisa
11.2022 - 04.2023
- Maintained working knowledge of products, accounts, representatives, tools and systems
- Processed orders, service requests and applied information to customers
- Navigated multiple computer systems expertly to handle customers' sales and service needs
- Stocked and maintained products
FOOD HOSPITALITY
Donut King
03.2020 - 02.2022
- Managed store when other supervisors were not available
- Trained and supervised staff to provide highest level of customer service
- Prepared and presented food and drinks
- Managed coffee machine to make coffees and hot drinks
- Skilled at working independently and collaboratively in a team environment
- Proven ability to learn quickly and adapt to new situations
- Worked effectively in fast-paced environments
- Opened and closed store
- Handled POS system and cash
Education
Year 12 -
Euka
Online12.2024
Year 11 -
Brindabella Christian College
Lyneham, ACT12.2023
Skills
- Hospitality and Accommodation
- Transactions and Cash Handling
- Hospitality Service Expertise
- Cleaning and Upkeep
- Stocking and Replenishing
- Greeting and Escorting Guests
- Cool Under Pressure
- Inbound Customer Service
- Strong customer service
- Sales and Customer Service
- Organization skills
- Time Management
- Customer/Client relations
- Call Answering and Routing
- Conflict Resolution
City
ACT
State
2602
Street
Dickson
Timeline
Receptionist Intern
Studio Pilates
01.2024 - 04.2024
Customer Service
Mecca Maxima
09.2023 - Current
SALES AND CUSTOMER SERVICE
Lovisa
11.2022 - 04.2023
Veterinary Student Intern
Northside Veterinary Hospital
06.2022 - 07.2022
WAITRESS AND BARISTA
Rocksalt Cafe
03.2022 - 06.2023
FOOD HOSPITALITY
Donut King
03.2020 - 02.2022
Year 12 -
Euka
Year 11 -
Brindabella Christian College
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