Hannah Northey
Canberra,Australian Capital Territory
Summary
Highly competent administrator with experience in managing front office operations, including handling multi-line phone systems, high volumes of inquiries, and administrative tasks with speed and accuracy. Strengths lie in strong organizational and time management skills, effective communication, and maintaining a professional demeanor under pressure.
Previous roles have had a significant impact on improving the efficiency of administrative processes and enhancing customer service experiences.
Overview
2
2
years of professional experience
Work History
Receptionist/Sales Consultant
Studio Pilates
Braddon, ACT
06.2024 - Current
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Customer Service
Mecca
Canberra, ACT
08.2023 - 06.2024
- Upheld customer service standards throughout each shift.
- Monitored KPIs related to customer service performance.
- Resolved customer service issues quickly and efficiently.
- Completed training courses on customer service techniques.
Waitress/Bartender
Cicada Bar
Canberra, ACT
07.2023 - 06.2024
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Explained menu items, describing ingredients and cooking methods upon request.
- Checked identification to verify if guests meet the minimum age to legally purchase or consume alcoholic beverages.
Education
Year 12 Certificate -
Euka Future Learning
NSW12-2024
High School Diploma -
Brindabella Christian College
ACT12-2023
Skills
- Office Administration
- Multi-line telephone systems
- Reception desk management
- Customer and client relations
- Time management
- Positive and professional
- Verbal and written communication
- Sales and Customer Service
- Organizational skills
- Multitasking and prioritization
- Data inputting
Timeline
Receptionist/Sales Consultant
Studio Pilates
06.2024 - Current
Customer Service
Mecca
08.2023 - 06.2024
Waitress/Bartender
Cicada Bar
07.2023 - 06.2024
Year 12 Certificate -
Euka Future Learning
High School Diploma -
Brindabella Christian College
Similar Profiles
Nakia ChapmanNakia Chapman
Certified Pilates Instructor at Studio PilatesCertified Pilates Instructor at Studio Pilates
Dion-Maree Heslop (Dee)Dion-Maree Heslop (Dee)
Pilates Instructor at Studio PilatesPilates Instructor at Studio Pilates
Tegan DavisTegan Davis
Casual Pilates Instructor at Studio Pilates InternationalCasual Pilates Instructor at Studio Pilates International