Summary
Overview
Work History
Education
Skills
Certification
Reference
Timeline
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Hannah O'Brien

Kelmscott,WA

Summary

Experienced pool operator with a strong understanding of safety protocol's and maintenance procedures. Skilled in water quality testing, chemical balancing, and equipment maintenance. Proven track record of ensuring pool cleanliness and compliance with health and safety regulations. Dedicated to providing a safe and enjoyable swimming experience for all patrons.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Officer

City Of Gosnells
01.2024 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.

Aquatics Team Leader

City Of Gosnells
05.2023 - Current
  • Perform higher duties of a Pool Operator.
  • Maintained pool water quality by conducting regular testing and adjusting chemical levels accordingly.
  • Managed the daily operations of the facility, including staff scheduling, opening and closing procedures, and routine maintenance tasks.
  • Organized special events for the centre such as Birthday Parties and other bookings.

Centre Assistant

City Of Gosnells
12.2022 - Current
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Prevented accidents through regular equipment inspections and maintenance.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Promoted water safety awareness with educational presentations to our Watch around Water Policy.

Birthday Party Team Leader

City Of Armadale
09.2021 - 01.2023
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Running Activities and Games with groups of 30 kids.
  • Operate AFAC Inflatable for party guest

Pool Lifeguard

City Of Armadale
03.2019 - 01.2023
  • Reduced response time to emergencies with regular practice of first-aid and CPR procedures.
  • Maintained a clean and orderly pool area, ensuring a welcoming environment for patrons.
  • Assisted in the planning and execution of aquatic events, promoting community engagement.
  • Provided exceptional customer service, addressing patron concerns and inquiries promptly and professionally.

Education

High School Diploma -

Mercedes College
Perth, WA
10.2018

Skills

  • Emergency Response Training
  • Attention to Detail
  • First Aid
  • Team Supervision
  • Cash Handling
  • Filtration Systems Knowledge

Certification

  • Provide resuscitation and oxygen therapy
  • Provide Advanced First Aid
  • High Intensity Training and Simulation
  • Enter and Work In Confined Spaces
  • Gas test atmosphere
  • First Aid for Mental Health
  • Aquatic Technical Operator
  • Self Contained Breathing Apparatus
  • LIWA Accredited
  • Working With Children Check
  • National C Grade Netball umpire


Reference

  • Kylie Wright:

Supervisor Centre Operations, at Leisure World Thornlie.

Phone: 0408089307


  • Melissa Hooke:

Former Lifeguard Team Leader , at Armadale Fitness and Aquatic Centre.

Phone: 0404028798


  • Craig Smetherham:

Full Time Team Leader, at Leisure World Thornlie.

Phone: 0438722427


Timeline

Customer Service Officer

City Of Gosnells
01.2024 - Current

Aquatics Team Leader

City Of Gosnells
05.2023 - Current

Centre Assistant

City Of Gosnells
12.2022 - Current

Birthday Party Team Leader

City Of Armadale
09.2021 - 01.2023

Pool Lifeguard

City Of Armadale
03.2019 - 01.2023

High School Diploma -

Mercedes College
  • Provide resuscitation and oxygen therapy
  • Provide Advanced First Aid
  • High Intensity Training and Simulation
  • Enter and Work In Confined Spaces
  • Gas test atmosphere
  • First Aid for Mental Health
  • Aquatic Technical Operator
  • Self Contained Breathing Apparatus
  • LIWA Accredited
  • Working With Children Check
  • National C Grade Netball umpire


Hannah O'Brien