HANNAH PARKER
Summary
Highly motivated, professional and experienced Senior Local Area Coordinator, with a commitment and passion for empowering people with disability to lead their best lives.
Overview
19
19
years of professional experience
Work History
Senior Local Area Coordinator
APM Communities
01.2023 - Current
- Four years of experience as a LAC, working primarily within plan development and promoted to Senior Local Area Coordinator in 2023
- The position reports to the team leader and collaborates with other Local Area Coordinators (LAC). Senior LACs take on all leadership tasks and roles in the absence of team leaders and provide feedback and handover to team leader to ensure consistent support and leadership of team.
- Arrange and coordinate initial and reassessment plan meetings for four new NDIS recipients each week; Including internal reviews (S100), change of situation (S47,S48) and complaints processes
- Interact with participants and stakeholders, explain NDIS funding compliance requirements, and manage expectations with the aim of building trust and strong relationships
- Adjust communication style dependent on the situation, often dealing with cultural sensitivity, confidential and emotional scenarios
- Collate information and develop NDIS plan in adherence to regulatory requirements of Section 34 of the NDIS Act and submit all relevant evidence for consideration to NDIS.
- Coach and mentor new team members to ensure they are confident to communicate with participants and stakeholders, resolve points of conflict and present regulatory information with a person centred approach.
- Manage workload by coordinating changing priorities, scheduling regular tasks and consistently meet all fortnightly KPIs and deadlines
- Facilitate positive interaction between the NDIA, participants, support networks and relevant stakeholders, by fostering open communication, understanding of individual needs and addressing concerns promptly.
- Ability to adapt and research outcomes for situations with no precedents, take guidance from others and process all information to formulate an outcome
- An active team member who supports other LACs to complete plans and proposals and enhances community engagement by volunteering for community based APM events, including the Perth Royal Show sensory corner and Community Inclusion days.
- Selected in January 2024 to represent APM Northern suburbs for 'Frontline First Initiative' with APM national manager, to provide feedback and solutions for front line management improvements.
Local Area Coordinator
APM Communities
03.2019 - 01.2023
- Four years of experience as a LAC, supporting participants to navigate the NDIS pathway
- Liaise with and coordinate initial meetings for four new NDIS recipients each week;
- Gather information and conduct research and review of evidence, information, NDIS funding and recommendations for required mainstream and community support by reviewing notes, reports, and other materials
- Meet with participants and stakeholders for planning meetings. Explain NDIS funding compliance requirements and manage expectations with the aim of building trust and strong relationships
- Adjust communication style dependent on the situation, often dealing with culturally and linguistically diverse individuals, sensitive topics and highly emotive scenarios
- Collate information and write clear and detailed proposed NDIS plans, submitted with evidence and adhering to regulatory requirements of Section 34 of the NDIS Act
- Coach and mentor new team members within their roles
- Manage workload by coordinating changing priorities, scheduling regular tasks and consistently meet all fortnightly KPIs and deadlines
- Liaise with and build relationships with the National Disability Insurance Agency (NDIA) and external stakeholders and agencies to ensure participants have a positive experience and are appropriately linked with vital supports and services
- Ability to adapt and research outcomes for situations with no precedents, take guidance from others and process all information to formulate an outcome
- An active team member who supports other LACs to complete plans and proposals and volunteers for community based APM events, including the Perth Royal Show sensory corner
Practice Manager
Mia Dental Centre
05.2017 - 03.2019
- Mia Dental Centre was a newly established dental clinic in Wanneroo
- The position was full-time managing a practice with five dentists and five dental nurses
- Developed and implemented processes for the establishment and maintenance of patient records, appointments, and treatment plans
- Liaised with patients, always maintained confidentiality, and offered friendly customer service
- Maintained stock, accounts, banking, and all bookkeeping tasks.
Health Support Worker
AVIVO (formally Perth Home Care Services)
03.2009 - 05.2017
- AVIVO provides in-home aged care, disability support and care plan management services to clients with complex needs, including Multiple Sclerosis, stroke, spinal cord injuries and mental health issues
- The position works independently, managing a weekly client load
- Provided in-home clinical care, personal hygiene support, wound and medication management to clients with a range of complex needs
- Maintained a high level of clinical care to clients, including tracheostomy maintenance, ventilators, resuscitations with laederal bag, bowel care, suprapubic catheters, wound dressing and administering medications
- Assisted clients to attend medical appointments outside of the home
- Managed difficult situations, families experiencing grief, and on one occasion, discovering a deceased in their home and reporting to the police and coroner
- Maintained a calm demeanour when working in emotive and stressful situations
- Received a Recognition of Achievement Award for being an extremely versatile Health Support Worker supporting clients from diverse backgrounds.
Health Support Worker
Esperance Group Training
08.2006 - 11.2008
Regional Coordinator
OPAL (Opportunities People and Lifestyle)
10.2004 - 07.2006
Education
Advanced Certificate-Accounting Xero -
The Career Academy
01.2019
Certificate III of Business (Medical Administration) -
Meditrain
01.2016
Volunteer Accreditation -
Red Cross Australia
02.2012
Certificate III of Health Service Assistance -
Success Fastrack
01.2007
Skills
- Detailed Investigation using analytical focus
- Clear and Concise Report Writing
- Relationship Building
- Ethics and Integrity
- Organization and Prioritization
- Strong written and verbal communication skills
- Compassion and empathy
- Outstanding interpersonal skills
- Ability to work effectively and collaboratively within a team environment
- Proven experience communicating with diverse groups, including CALD, psychosocial, people with complex disabilities/communication styles and individuals within the criminal justice system and protective services
- Positive and contemporary attitude to people with disability, high level of disability awareness and understanding of the impacts this may have for individuals
- Proficient in use of Microsoft Office (Word and Excel), CRM and PACE
- An unwavering commitment to social justice, with adeptness in managing confronting, demanding and challenging situations demonstrated throughout career
- Critical thinking and a high level of professionalism to see tasks through to completion and achieve required outcomes consistently
- Enthusiastic and motivated to advocate for people in problematic situations and achieve positive outcomes for all parties
- Ability to develop relationships with individuals from a wide array of socioeconomic and cultural backgrounds by focusing on the individual, understanding their strengths, and using empathy and emotional intelligence to ensure a positive impact on the client or stakeholder
- Flexible and adaptable to working with high caseloads, in fast-paced environments with changing priorities, using analytical focus to manage work and consistently meet and/or exceed KPIs
Classification
Confidential
References
- Charlene Hayes, Team Leader, APM Communities, North Metro, 0456 683 222, charlene.hayes@ndis.gov.au
- Holly Kincart, Previous Line Manager, APM Communities, North Metro (now Assistant Director for provider and markets, NDIS) 0413 817 809 holly.kincart@ndis.gov.au
Timeline
Senior Local Area Coordinator
APM Communities
01.2023 - Current
Local Area Coordinator
APM Communities
03.2019 - 01.2023
Practice Manager
Mia Dental Centre
05.2017 - 03.2019
Health Support Worker
AVIVO (formally Perth Home Care Services)
03.2009 - 05.2017
Health Support Worker
Esperance Group Training
08.2006 - 11.2008
Regional Coordinator
OPAL (Opportunities People and Lifestyle)
10.2004 - 07.2006
Advanced Certificate-Accounting Xero -
The Career Academy
Certificate III of Business (Medical Administration) -
Meditrain
Volunteer Accreditation -
Red Cross Australia
Certificate III of Health Service Assistance -
Success Fastrack
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