Hannah Parr
Melbourne
Summary
Compassionate and adaptable professional with a strong background in customer-facing roles, advocacy, and administrative support. Skilled in problem-solving, managing challenging situations, and providing tailored assistance to diverse individuals.
Seeking a customer service/hospitality role or support/admin role in the charity sector to leverage my communication skills, empathy, and commitment to making a positive impact.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Electoral Postal Vote Support
Enfield Council
04.2024 - 07.2024
- Opening and organising postal votes in preparation for the count for UK elections
Modern Slavery Advocate
Hestia
12.2023 - 04.2024
- Managed a caseload of 16 identified victims of Modern Slavery and Human Trafficking.
- Provided comprehensive support, including facilitating access to accommodation, appropriate legal advice, counselling, specialist services, subsistence, and material assistance.
Intake and Admin Officer
Lou's Place Sydney
05.2023 - 11.2023
- Greeted and provided intake services to new clients visiting a women’s drop-In centre.
- Referred clients to appropriate services and caseworkers based on their specific needs.
- Worked with high-risk clients to maintain a peaceful environment within the day centre.
- Supporting new starters with the induction process
Modern Slavery Advocate/Pool Worker
Hestia
04.2021 - 04.2023
- Managed a caseload of 16 identified victims of Modern Slavery and Human Trafficking.
- Provided comprehensive support, including facilitating access to accommodation, appropriate legal advice, counselling, specialist services, subsistence, and material assistance.
- Assumed a supervisory role for a Social Work Student on placement.
- Performed shifts as a Pool Worker, including night and weekend shifts, to address out-of-hours emergencies.
Staff
Winter Wonderland
11.2019 - 01.2020
- Worked as ticket booth staff during the Christmas period, selling tokens for rides and attractions
- Advised customers on the best deals, upsold ride passes, and provided information on the event's operations and directions
- Managed high volumes of customers efficiently, honing complaint management and problem-solving skills
- Received training in recognizing counterfeit money and handling fraudulent notes
Sales assistant
Debenhams
11.2017 - 01.2019
- Worked as a sales assistant in the menswear department
- Developed strong customer service skills and teamwork experience
- Thrived in a high-pressure environment, particularly during peak shopping days
- Quickly adapted to new work environments, received till training, and gained insights into retail stock management
Education
BSc Honours - Psychology (Applied)
Durham University
06.2019
A levels -
Highlands Sixth Form
06.2016
GCSEs -
Bishop Stopfords School
06.2014
Skills
- Excellent written and verbal communication skills
- Working with vulnerable individuals and dealing with complex trauma
- Managing teams effectively under pressure
- Strong problem-solving and conflict resolution abilities
- Customer advocacy and personalised service delivery
- Adaptable and compassionate in diverse settings
- Working with vulnerable individuals and dealing with complex trauma
- Time management and working under pressure
- Technical skills: CRM systems, Microsoft Office Suite
- RSA-certified and Auslan Level One
Certification
- Responsible Service of Alcohol (RSA) for Victoria
- Barista Experience Certificate
- Auslan Level 1 Certificate (Expression Australia)
- Working with Children Check
- Completed training to administer Naloxone.
Timeline
Electoral Postal Vote Support
Enfield Council
04.2024 - 07.2024
Modern Slavery Advocate
Hestia
12.2023 - 04.2024
Intake and Admin Officer
Lou's Place Sydney
05.2023 - 11.2023
Modern Slavery Advocate/Pool Worker
Hestia
04.2021 - 04.2023
Staff
Winter Wonderland
11.2019 - 01.2020
Sales assistant
Debenhams
11.2017 - 01.2019
BSc Honours - Psychology (Applied)
Durham University
A levels -
Highlands Sixth Form
GCSEs -
Bishop Stopfords School
Similar Profiles
Dan LyneDan Lyne
Social Work Apprentice at Enfield CouncilSocial Work Apprentice at Enfield Council
Miriam UmohMiriam Umoh
Social Worker at Enfield CouncilSocial Worker at Enfield Council
Samba MasambaSamba Masamba
Enfield council recycling driver at Enfield CouncilEnfield council recycling driver at Enfield Council
PRUDHVIRAJ SURABATTULAPRUDHVIRAJ SURABATTULA
Associate Team Leader at Tech MahindraAssociate Team Leader at Tech Mahindra
Chak WaghulabarananChak Waghulabaranan
Event Staff at Spark Event GroupEvent Staff at Spark Event Group