Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Pham

12 Lovely Court, Redbank Plains,QLD

Summary

Dynamic leader with a proven track record at Tasty East Food Truck, adept in enhancing customer relationships and streamlining operations. Excelled in conflict resolution and team performance at Golden Lor Chinese Restaurant. Fluent in English and Vietnamese, showcasing exceptional customer service and strong organizational skills. Achieved significant improvements in operational efficiency and customer satisfaction.

Overview

9
9
years of professional experience

Work History

Owner

Tasty East Food Truck
03.2021 - Current
  • Managed day-to-day business operations.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Manager

Golden Lor Chinese Restaurant
07.2016 - 12.2020
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.

Waitress, Barista, Cashier (Internship)

TAFE Bistro, South Bank, Queensland, Australia
06.2015 - 06.2016
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Education

Bachelor of Languages And Linguistics

Griffith University
Brisbane, QLD
12-2026

Diploma of Hospitality

TAFE Queensland South Bank Campus
Brisbane, QLD
06-2016

Skills

    Exceptional Customer Service

  • Proven ability to handle inquiries, resolve conflicts, and provide tailored support

    • Multilingual Proficiency

  • Fluent in English and Vietnamese and basic Chinese A2 level help me to develop strong communication skills to engage with a diverse cultures and provide effective support

    Strong Interpersonal Skills

  • Developed through extensive hospitality experience, enabling me to build rapport, foster relationships with people

    • Organizational and Monitoring Abilities

  • Experience managing operations in busy hospitality settings, demonstrating strong organizational skills and attention to detail

Timeline

Owner

Tasty East Food Truck
03.2021 - Current

Manager

Golden Lor Chinese Restaurant
07.2016 - 12.2020

Waitress, Barista, Cashier (Internship)

TAFE Bistro, South Bank, Queensland, Australia
06.2015 - 06.2016

Bachelor of Languages And Linguistics

Griffith University

Diploma of Hospitality

TAFE Queensland South Bank Campus

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