HANNAH PHILLIPS
Melbourne,Victoria
Summary
Experienced Flight Attendant with over 9 years of expertise in both domestic and international commercial airline operations. Demonstrates unwavering commitment to surpassing expectations and advancing in the customer service industry. Skilled in connecting with individuals and communities, exhibiting empathy, passion, and resilience. Excels in responding to emergency situations with composure and dedicated to delivering exceptional customer service. Seeking a dynamic workplace to leverage extensive and diverse skill set while continuously expanding knowledge.
Overview
12
12
years of professional experience
Work History
Flight Attendant Line Supervisor
Rex Airlines
06.2021 - 07.2024
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the
- Administration duties such as liaising with Flight Attendants to ensure company policies have been adhered to with consistent communication in Higher management, Human Resources and Payoll.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Flight Attendant
Qantas
02.2019 - 04.2021
- Completed 8 weeks of initial ground school training interstate
- Thoroughly covering Safety and Emergency Procedures, operating duties on duel aircraft and stringent customer service training
- Maintained very high standards of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew
- Operated in compliance with all airline and federal aviation regulations to ensure complete compliance with safety and security procedures
- Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide them a secure and supported environment
- Attended regular workshops and training in customer service, conflict resolution, on board medicine tactics and self defense
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Flight Attendant
TigerAir
08.2015 - 02.2019
- Completed two separate 5 week ground school training for both A320 and B737 aircraft
- Conduct on-board safety related procedures at all times on and off the runway, especially during emergency situations
- Maintain the safety, care and comfort of passengers
- Delivering a high standard for customer service in a polite, friendly and respectful manner
- Partake in regular aviation security/self defense and first aid training
- Responsibility of on board customer purchases and banking, using point of sale machines and holding a daily cash flow of $200.
Pharmacy Assistant
Chemist Warehouse
03.2013 - 08.2015
- Customer service, number one priority
- Maintain stock levels and control
- Assisting head Pharmacist with prescriptions in/out and pharmaceutical products
- Monthly stock orders and invoicing
- Cash and EFT handling
- Assisting in the training and welcoming of new staff members
- Answering incoming and conducting outgoing phone calls with a smile, maintaining phone manners and professional communication skills.
Pharmacy Assistant/Beauty Consultant
Terry White Malvern
02.2012 - 02.2013
- Assist with Pharmaceuticals and register transactions
- One on one customer consultations in skin care and cosmetics
- Stock control and maintenance
- Manage and run in store stockist for Napolean Perdis and Chanel make up counter.
Education
Flight Attendant Ground School
Rex
Melbourne, VICParamedical Services
01.2020
QANTAS
04.2019
TigerAir
09.2015
Box Hill Seniour Secondary
12.2005
Skills
- Quick and efficient learner
- Exceptional people skills
- Meticulously organised
- Adaptive, intuitive, warm and friendly
- Professional, patient and understanding
- Time management and self motivating
- Strong Work Ethic
- Customer Service
- First Aid
- Reliability and punctuality
References
- Katie Stephens, please contact
- Tip Loke, 0412 287 285
- Laura Crole, 0449 575 300
Timeline
Flight Attendant Line Supervisor
Rex Airlines
06.2021 - 07.2024
Flight Attendant
Qantas
02.2019 - 04.2021
Flight Attendant
TigerAir
08.2015 - 02.2019
Pharmacy Assistant
Chemist Warehouse
03.2013 - 08.2015
Pharmacy Assistant/Beauty Consultant
Terry White Malvern
02.2012 - 02.2013
Flight Attendant Ground School
Rex
Paramedical Services
QANTAS
TigerAir
Box Hill Seniour Secondary
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