Hannah Pickworth

COO & Head of Content, Training, & Community Management

Content Creation, Course Development, Community Engagement & Support, Marketing & Growth Execution.

• Designs, structures, and maintains course content (lesson plans, progressions, and class flow).

• Ensures high-quality content.

• Co-plans workshops, challenges, and content for members.

• Manages discussions, posts regular updates, and keeps the group engaged.

• Provides personalized feedback and modifications for members when needed.

• keep members engaged.

• Runs accountability check-ins and responds to member questions.

• Runs marketing campaigns, ensuring engagement across social media, email, and ads.

• Manages customer support – handling tech issues, course inquiries, and onboarding concerns.

• Oversees email sequences and newsletters to keep members informed and motivated.

• Collects testimonials and success stories to use for marketing and retention.

• Managed the till

• Delivered food to customers- waitress.
  
• Handled customer issues.
  
• Maintenance of consumer-employee relationships.
  
• Sanitised used tables.
  
• Set tables for bookings.
  
• Answered phone calls to schedule bookings.
  
• Data entry of customer bookings.
  
• Cleaned and sanitised surfaces and equipment for maximum staff and guest protection.

• Collected and disposed of trash and excess ingredient’s not suitable for storage and reuse.

• Ran the bar.
  
• Stock management and rotation of inventory.
  
• Laundry.
  
• Housekeeping.
  
• Kitchen assistance.

• Cleaned and sanitized work surfaces and equipment for maximum guest and staff - protection.

• Collect and disposed of trash and excess ingredients not suitable for storage and reuse.

• Prepared ingredients, garnishes, and side dishes before high-demand periods.
  
• Washed dishes, pots and utensils between use for full health code compliance.

• Protected the establishments customers by keeping work areas, utensils and dishes clean and sterilised.

• Inspected and stored products with required range of temperature and proper storage to preserve food quality and freshness.
  
• Prepared for expected needs by readying ingredients such as vegetables to use in cooked dishes.

• Maintained guest satisfaction, and addressed customers needs.

• Ran the till when taking customer orders.