Hannah Pillinger
Perth,WA
Summary
Highly organised and detail-oriented administrative professional excels in office management and special projects. Resourceful and adaptive with financial tracking, customer relationship management and marketing.
Overview
8
8
years of professional experience
Work History
Administrator / Receptionist
Hon. Simone Frances McGurk MLA - Dumas House
02.2024 - 06.2025
- Answering phone calls and allowing entry at the door
- Logging and assigning all incoming emails and mail to the correct Policy Advisers on Content Manager
- Monitoring the Admin Inbox - Organising, actioning and flagging
- Setting up and packing down the meeting rooms
- Checking the daily calendar for in-house meetings and logging external visitors
- Contacting and referring enquiries to other Ministers for their portfolios
Administrative Support
DEMIRS
12.2023 - 02.2024
- Company Overview: Corporate Services Division - Office of the Director General Branch, Department of Energy, Mines, Industry Regulation and Safety.
- Sending Ministerial's to the Minister's Office
- Creation of Ministerial's on MTS and OneDMS
- Providing administrative and research support to the Ministerial Services team and other staff within the Directorate
- Establishing and maintaining positive and effective working relationships with contacts within the Ministerial Office
- Monitoring the Ministerial Inbox - Organising, actioning and flagging
- Closing and achieving of Ministerial's - Electronic and hard copy
- Ensuring hardcopy ministerial filing is kept up to date
- Corporate Services Division - Office of the Director General Branch, Department of Energy, Mines, Industry Regulation and Safety.
Administration Officer
Health & Disability Services Complaints Office
01.2023 - 12.2023
- Complaint intake from web-cases and phone enquiries
- Communications with complainants and other Government Departments
- Communications and meetings with AHPRA
- Invoice handling and processing
- Record keeping and filing
- Organising monthly charities for donations
- Attending meetings and presentations
Records Team / Law Clerk
State Solicitor's Office
01.2022 - 12.2022
- Assisting the State Solicitors Office to control the records and paperwork created through various roles.
- Opening the mail
- Profiling couriered documents
- Accepting service and deliveries to the office
- Stock taking files for off-site storage
- Booking delivery services eg. Toll
- OPD and lotus notes experience
- Trolley runs through the floors to deliver and collect mail, documents and case files
- Filing away in the records room
- Processing court E-lodgements
- Processing file creations
- Ordering off site file requests
- File closures
- Delivering and serving documents to courts, registries, tribunals and other
- Checking PO boxes for mail
- Searching names at the electoral commissions
- Processing fees at the Magistrates Court
Sales and Marketing Administrator
Pagoda Resort & Spa
01.2018 - 01.2022
- Strong written and spoken communication
- Strong Word and Excel skills
- Taking meeting minutes and sending the updated out prior to next meeting
- Representative of the company to visit the Shanghai chain hotel and meet with the marketing team
- Filing and organising documents
- Billing and processing payments
- Collecting data and completing monthly reports
- Seeking quotes for services
- Marketing on social media platforms - Facebook, Instagram, newsletters, websites, newspaper, radio
- Illustrator skills for artwork design - flyers, banners, editorials, digital art.
- Delphi and Opera skills
- Planning special events
- Attending trade shows and expeditions as a exhibitor
- Cold calling for sales
Casual Banquet, Conference and Events Waitstaff
Crown Perth
01.2017 - 01.2019
- Customer service
- Food and beverage service
- Cash and EFTPOS handling
- Teamwork with a large number of colleagues
- Strict punctuation
Education
Winthrop Baptist / Kennedy Baptist College
01.2016
Diploma - Event Management
South Metropolitan TAFE
Certificate IV - Visual Arts (CUA41320)
North Metropolitan TAFE
PerthSkills
- Excellent communication skills
- Meeting coordination
- Calendar management
- Office administration
- Client communication
- Ability to work collaboratively within a team
- Ability to work independently
- Ability to learn and memorize new information and processes
- Effective time management skills
- Detail-oriented
- Computer Skills
- Creative problem solving
References
- Peow Lim, General Manager, Pagoda Resort & Spa, 61 407 525 185
- Kieran Beard, Business Services Manager, Health & Disability Services Complaints Office, 08 6551 7622
Timeline
Administrator / Receptionist
Hon. Simone Frances McGurk MLA - Dumas House
02.2024 - 06.2025
Administrative Support
DEMIRS
12.2023 - 02.2024
Administration Officer
Health & Disability Services Complaints Office
01.2023 - 12.2023
Records Team / Law Clerk
State Solicitor's Office
01.2022 - 12.2022
Sales and Marketing Administrator
Pagoda Resort & Spa
01.2018 - 01.2022
Casual Banquet, Conference and Events Waitstaff
Crown Perth
01.2017 - 01.2019
Winthrop Baptist / Kennedy Baptist College
Diploma - Event Management
South Metropolitan TAFE
Certificate IV - Visual Arts (CUA41320)
North Metropolitan TAFE
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