Hannah Poriters

• Direct and manage a small team of staff, including employees with disabilities, community volunteers, and students.
• Develop, implement, and review operational policies and procedures to ensure efficiency, best practices, and Work Health and Safety.
• Organise, create, and facilitate a weekly menu and regular functions for clients with consideration of age, ability, dietary requirements (including allergies), and other additional needs, such as cognitive capacity, disability, and mobility.
• Work with families to ensure their senior family member's dietary needs, sense of wellness and re-ablement (where applicable) are being met.
• Resolve client complaints in a timely manner while ensuring customer satisfaction.
• Collaborate with other Community organisations and network with other services to ensure our service practices are related to industry trends, consistent and in line with accreditation principals and Community needs.
• Act as a liaison between the Committee, upper management and staff, facilitating open communication.
• Monitor employee, volunteer and student productivity and goals to provide constructive feedback and training.
• Develop and maintain a safe working environment, adhering to all safety protocols and regulations.
• Facilitate a client centred environment that encompasses the social/emotional well-being of individuals, couples and groups within their community and a service reflective of that community.
• Acting Manager when the Manager is absent from the service at any given time.
• Liaise with producers and other services in order to maintain a high-quality menu and continuous improvement.
• Assess service operations for compliance with safety standards.

• Second in Charge
• Responsible for staffing, collaborating with families, training of students, developing learning programs and documenting learning outcomes for children.
• Networking with other EC Professionals and families to ensure best practices and continuity of care.
• Running the daily program and provision of relevant, meaningful, holistic learning experiences for children aged from 0-6yrs including those with special needs, those placed in our care by The Department of Community Services.

In addition to the previously mentioned duties of my role as a teacher:

• Budget management, centre finances, purchasing and inventory.
• Policy development.
• Adherence to and documenting of daily Work, Health and Safety procedures.
• Attending, Chairing and taking minutes at the Director's monthly meeting and fortnightly Centre staff meetings.
• Replacing staff on the floor in the event of Leave allowances.

• Developed and facilitated workshops designed to improve resource utilisation for educators at services.
• Conducted assessments and provided reports for families at services requiring referrals for extra support and inclusion of children with additional needs.
• Referred services and families to pertinent professionals necessary for their child's optimum care within their service and moving forward.
• Wrote submissions and applications for families requiring funding for children with additional needs.
• Developed Individual Family Service Plans with other professionals involved with a child's care in helping a service include a child with additional needs.
• Attended Inter-agency meetings in order to stay up to speed with current issues and best practice progression
• Provided services with resources that assisted in including children with additional needs.

• Assisted teachers in providing a safe, nurturing environment for children.
• Maintained accurate records of child attendance and activities.
• Assisted in planning age-appropriate activities for each child's individual needs.
• Responsible for running the daily programme and routine within a team of staff at the centre.
• Collaborated with families.
• Documented the learning journeys of each child attending the service.
• Attended training to ensure best and current practices.
• Attended staff meetings and collaborated with other staff to ensure consistency of care for children and their families.