Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ranjana Lata

Lautoka,Fiji

Summary

Handling customer complaints and providing excellent customer service to ensure customer satisfaction. Dedicated and compassionate Individual support worker with hands-on experience providing quality care to elderly and disabled individuals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Trainee Support Worker

Lumiere academy
01.2025 - 02.2025
  • Assisted clients with personal hygiene, dressing, and mobility.
  • Provided emotional and social support to elderly residents.
  • Helped with meal preparation and feeding as needed.
  • Maintained hygiene and infection control practices.
  • Monitored and reported any health changes to supervisors.
  • Lovu Hart Lautoka (Attachment: 180 hours)

Head Cashier

Bombay Trading Lautoka Pte Limited
08.2020 - 02.2024
  • Balancing cash drawers, reconciling receipts, and ensuring the accuracy of cash transactions.
  • Addressing customer questions and complaints, providing efficient and friendly service.
  • Maintaining a clean, organized, and efficient checkout area.
  • Assisting with inventory management, restocking shelves, and ensuring proper product placement.
  • Addressing any issues that arise, such as cash discrepancies, customer complaints, or equipment malfunctions.
  • Operate the point-of-sale (POS) system, process payments, and handle returns.
  • Address and resolve customer complaints.
  • Price checking, product availability, and cleaning the retail space.

Sales Assistant

Sugar City Pharmacy Pte Limited
04.2019 - 03.2020
  • Greet customers, answer inquiries about products, policies, and services, and provide assistance with purchases.
  • Assist customers with product selection, provide advice, and handle transactions.
  • Address and resolve customer complaints.
  • Assist with stocking shelves, maintaining displays, and potentially ordering new stock.

Packer

Punja & Sons Pte Limited
04.2010 - 10.2018
  • Securely pack items in appropriate containers, using packing materials like tape, bubble wrap, and padding.
  • Apply accurate labels, including shipping information and fragile or perishable markings.
  • Inspect items for damage or defects, discarding defective products as needed.
  • Assist with inventory control tasks like counting stock and restocking shelves.
  • Maintain a clean and organized work area.
  • Follow safety procedures and guidelines to ensure a safe working environment.
  • Maintain accurate records of packed items, including quantity and order information.

Education

Certificate IV - Individual Support (Ageing/Disability/Home & Community)

Lumiere Academy
01.2025

High School Education Form 6 - undefined

Korovuto College
01.1999

Skills

  • Personal care assistance (bathing, dressing, grooming)
  • Manual handling & mobility support
  • Infection control & hygiene practices
  • Medication assistance (within scope)
  • Effective communication & empathy
  • Documentation & reporting
  • Support for dementia & disability clients
  • First Aid & CPR knowledge

Certification

  • Bloodborne Pathogens – Save a Life certifications 2025
  • First Aid & CPR - Lumiere academy | 2025
  • Manual Handling Training – Lumiere academy | 2025
  • Infection Control Training – Lumiere academy | 2025
  • Certificate in children services course - APTI (Australia Pacific Tertiary Institute | 2007

Timeline

Trainee Support Worker

Lumiere academy
01.2025 - 02.2025

Head Cashier

Bombay Trading Lautoka Pte Limited
08.2020 - 02.2024

Sales Assistant

Sugar City Pharmacy Pte Limited
04.2019 - 03.2020

Packer

Punja & Sons Pte Limited
04.2010 - 10.2018

Certificate IV - Individual Support (Ageing/Disability/Home & Community)

Lumiere Academy

High School Education Form 6 - undefined

Korovuto College

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Ranjana Lata