Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

HANNAH REICHLE

Toowoomba,Australia

Summary

Operation and Engagement Lead at Inspired Living QLD with expertise in client satisfaction and regulatory compliance. Demonstrated success in staff training and innovative problem-solving, resulting in increased team efficiency. Strong stakeholder engagement skills, excelling in fast-paced environments to ensure optimal service delivery and relationship building.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Operation and Engagement Lead

Inspired Living QLD
Toowoomba, Australia
12.2024 - Current
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Ensured compliance with industry regulations and company policies.
  • Conducted performance reviews for team members.
  • Analysed customer feedback data to develop action plans for improving services offered.
  • Provided leadership during times of organisational change or crisis situations.
  • Coordinated with an external provider to manage invoicing and follow up on outstanding payments.

Service Delivery Officer

Community Access Care
Toowoomba, QLD
03.2023 - 12.2024
  • Coordinate with internal teams to match clients with suitable services.
  • Handle client queries via phone and email, providing accurate information.
  • Maintain and update client records, adhering to privacy laws and NDIS regulations.
  • Meet with clients to discuss their needs and service options.
  • Engage with external stakeholders, such as healthcare providers and community organisations.
  • Utilise NDIS-specific software for case management.
  • Responsible for case managing participants with NDIS plans.
  • Contribute to process improvement for client intake.
  • Contribute to the recruitment of support workers and care professionals.
  • Liaise with the service delivery team on a weekly basis to ensure accurate and effective communication.
  • Responsible for handling all staff concerns and issues appropriately, further advising if necessary.
  • With the additional duties from the below dot points.

Client Engagement Officer

Semloh Support Services
Toowoomba City, QLD
05.2022 - 03.2023
  • Initial engagement between the client and the company/staff.
  • Maintaining a healthy ongoing relationship with all clients, staff and guardians.
  • Knowing all required duties and training staff on individual clients.

Support Worker

Aruma Services
Toowoomba City, QLD
01.2020 - 05.2022
  • Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
  • Tracked client behaviors, daily activities, new skills and notable incidents for documentation purposes.
  • Drove and accompanied clients to appointments, shopping and special events.
  • Built strong and trusting rapport with clients and loved ones.
  • Prepared food and helped clients eat to support healthy nutrition.
  • Monitored health and well-being of clients and reported significant health changes.
  • Liaised between doctors and patients about care plans, progress and changing health conditions.
  • Assisted in medication distribution.
  • Cleaned and maintained a hygienic and sanitary space.

Administration All-Rounder

Plainland Property Sales
Plainlands, QLD
01.2019 - 11.2019
  • Greeted visitors or callers daily to handle questions or direct to appropriate staff.
  • Created gift hampers for the new vendors.
  • Followed up with clients throughout sales processes to offer assistance.
  • Organised and maintained social media, website and other online materials.
  • Put up signs and stickers where appropriate.
  • Located potential listings and set up meetings to increase opportunities.
  • Scheduled home viewings with potential buyers.
  • Answered phone calls and emails from potential and existing clients.
  • Responded quickly to client enquiries, asking questions to better understand needs.
  • Organised and maintained a well put together, hygienic working environment.

Education

High School -

Centenary State High School
Toowoomba

Skills

  • Customer Service Expertise
  • Documentation Skills
  • Staff Training and Upskilling
  • Coordination Skills
  • Client Satisfaction
  • Client Orientated
  • Rostering Management SCHADS
  • Creative Problem Solving
  • Situational Adaptability
  • Competent with IT Programs
  • Regulatory Compliance
  • Service Delivery
  • Stakeholder Engagement
  • Communication Skills

Certification

  • Certificate III in Individual Support
  • First Aid and CPR
  • Infection Control
  • Medication Management
  • Waste Management
  • NDIS Orientation Certificate
  • MAPA, Epilepsy, Anaphylaxis Training
  • Manual Handling – Hoist Operations
  • Blue Card
  • Yellow Card

References

  • Kendall, Berwick, Manager, 0432 536 594, Skate City
  • Bemir, Vodencarevic, Director, 0469 348 136, Inspired Living Qld
  • Hannah, Cross, Regional Manager, 0434 512 656, Semloh Support Services

Timeline

Operation and Engagement Lead

Inspired Living QLD
12.2024 - Current

Service Delivery Officer

Community Access Care
03.2023 - 12.2024

Client Engagement Officer

Semloh Support Services
05.2022 - 03.2023

Support Worker

Aruma Services
01.2020 - 05.2022

Administration All-Rounder

Plainland Property Sales
01.2019 - 11.2019

High School -

Centenary State High School

Similar Profiles

CREATE PROFILE
HANNAH REICHLE