Hannah Ringuet-Pourau
Heathwood ,QLD
Summary
Results-driven Customer Service Professional with expertise in team leadership and operational efficiency. Enhanced team culture and customer satisfaction through effective training development and conflict resolution. Committed to delivering positive experiences while adapting to challenges and maintaining high food safety standards.
Overview
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Drive Through Counter Barista
Mcdonalds
rocklea
05.2023 - Current
- Delivered exceptional customer service to enhance customer satisfaction
- Prepared a variety of coffee beverages according to customer preferences.
- Assisted customers in selecting menu items and answered questions about ingredients.
- Processed Eftpos transactions accurately to ensure efficient service
- Maintained cleanliness and organization of the workspace and equipment.
Manager
Rocklea Mcdonald
Rocklea, Qld
04.2023 - Current
- Oversaw project planning and allocated resources to ensure successful execution of multiple initiatives.
- Implemented process improvements to streamline operations and enhance overall effectiveness.
- Coached, mentored and trained team members in order to improve their job performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Supervise, coach, and support crew members to achieve performance and service goals.
- Developed and executed strategies to boost customer satisfaction and foster loyalty.
- Led shifts to oversee restaurant operations and ensure staff efficiency. while ensuring smooth day-to-day restaurant operations.
- Provide leadership during times of organizational change or crisis situations.
- Ensure food safety, cleanliness, and workplace health and safety standards are consistently maintained.
- Handle customer concerns professionally and resolve issues efficiently.
- Support the training and development of new and existing employees.
- Maintain high standards of quality, speed of service, and customer satisfaction.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Crew Trainer
Rocklea Mcdonald
Rocklea , Qld
08.2024 - 05.2025
- Coached crew members to enhance performance and build confidence in their roles.
- Delivered structured, hands-on training to ensure consistency and quality.
- Delivered structured, hands-on training to ensure consistency and quality.
- Trained new crew members on food safety and hygiene practices.
- Promoted teamwork and maintained McDonald’s operational standards.
- Trained new hires on taking orders, operating the register, preparing and wrapping food.
- Monitored procedures, offering constructive feedback and support for continuous improvement.
- Supported managers in onboarding and developing new employees to ensure smooth integration.
- Promoted teamwork and maintained McDonald’s operational standards.
- Followed McDonald’s training procedures and standards.
Education
Completed year 10 -
Forest Lake State High School
Brisbane 02.2020 - 01.2024
Skills
- Customer service
- Order taking
- Up-selling
- Food safety
- Service excellence
- Fast-paced adaptability
- Multitasking
- Attention to detail
- Time management
- Teamwork
- Team leadership
- Conflict resolution
- Performance coaching
- Training development
- Excellent communication skills
- Concise communication
- Effective communication
- Problem solving
- Retail management
- Independent work
- Problem-solving
About me
I am a hardworking, reliable, and family-oriented person with over four years of experience at McDonald’s. I am a mum to a beautiful little girl, which has strengthened my time management, resilience, and ability to stay calm under pressure. I enjoy leading and supporting my team, delivering excellent customer service, and continuously learning and growing both personally and professionally.
Timeline
Crew Trainer
Rocklea Mcdonald
08.2024 - 05.2025
Drive Through Counter Barista
Mcdonalds
05.2023 - Current
Manager
Rocklea Mcdonald
04.2023 - Current
Completed year 10 -
Forest Lake State High School
02.2020 - 01.2024