Hannah Robb
Manly,NSW
Summary
I am an experienced customer service team member with good administrative skills and a positive, professional and helpful manner. My meet & greet abilities ensure that customers quickly feel at ease attending my work places. I am willing to take on any new challenges and have an ability to learn quickly. I have excellent customer service skills, am highly organised and able to work in a fast-paced environment and handle pressure well.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service & Logistics Manager
Ivory Egg
02.2020 - 09.2024
- First point of contact with all customer both in person and via the telephone.
- Handled all incoming calls and emails and directed them to the correct internal personnel.
- Managed all open customer and supplier orders.
- Assisted with quoting, invoicing, reconciling and customer accounts.
- Worked alongside the sales reps to manage high value projects and negotiated with suppliers on pricing.
Receptionist - Administrative Assistant
McCarrolls Service Centre
04.2018 - 05.2019
- First point of contact with all customers both in person and via the telephone
- Handled all incoming calls and emails and directed them to internal personnel and departments
- Managed all customer service and administrative functions including calendar management, bookings, distributing high-value loan cars and making travel arrangements
- Created and managed both digital and hard copy customer filing systems
- Regularly communicated with insurance companies to expedite the repair process for all customers.
Gaming/Customer Service Attendant
Terrey Hills Tavern
10.2015 - 03.2018
- Working unassisted, I personally served the needs of up to 22 customers in a busy hospitality environment
- Managed all customer service requirements, handled all payouts and created a digital report on the activity within the gaming room each shift
- Responsible for the smooth and safe running of the gaming room and for confirming the age of any customer before serving them with alcohol or allowing them to enter the gaming room
- Assisted all other front of house areas of the business during busy periods.
Administrative Assistant - Receptionist
Financial Decisions
- Provided administrative support to northern beaches financial services company after school
- This included reception, scanning, filing and general administrative duties.
Education
High School Diploma -
Freshwater Senior Campus, Curl Curl, NSW
09.2015
Skills
- Reception management
- Professional, courteous communication
- Technically competent with good knowledge of MS Word, Outlook and Google Chrome
- Office administration
- Switchboard management
- Customer service
- General hospitality
- Invoice Processing
Certification
- RSA (responsible service of alcohol)
- RCG (responsible conduct of gambling)
References
Available upon request
Timeline
Customer Service & Logistics Manager
Ivory Egg
02.2020 - 09.2024
Receptionist - Administrative Assistant
McCarrolls Service Centre
04.2018 - 05.2019
Gaming/Customer Service Attendant
Terrey Hills Tavern
10.2015 - 03.2018
Administrative Assistant - Receptionist
Financial Decisions
High School Diploma -
Freshwater Senior Campus, Curl Curl, NSW
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