Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Hannah Robb

Manly,NSW

Summary

I am an experienced customer service team member with good administrative skills and a positive, professional and helpful manner. My meet & greet abilities ensure that customers quickly feel at ease attending my work places. I am willing to take on any new challenges and have an ability to learn quickly. I have excellent customer service skills, am highly organised and able to work in a fast-paced environment and handle pressure well.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service & Logistics Manager

Ivory Egg
02.2020 - 09.2024
  • First point of contact with all customer both in person and via the telephone.
  • Handled all incoming calls and emails and directed them to the correct internal personnel.
  • Managed all open customer and supplier orders.
  • Assisted with quoting, invoicing, reconciling and customer accounts.
  • Worked alongside the sales reps to manage high value projects and negotiated with suppliers on pricing.

Receptionist - Administrative Assistant

McCarrolls Service Centre
04.2018 - 05.2019
  • First point of contact with all customers both in person and via the telephone
  • Handled all incoming calls and emails and directed them to internal personnel and departments
  • Managed all customer service and administrative functions including calendar management, bookings, distributing high-value loan cars and making travel arrangements
  • Created and managed both digital and hard copy customer filing systems
  • Regularly communicated with insurance companies to expedite the repair process for all customers.

Gaming/Customer Service Attendant

Terrey Hills Tavern
10.2015 - 03.2018
  • Working unassisted, I personally served the needs of up to 22 customers in a busy hospitality environment
  • Managed all customer service requirements, handled all payouts and created a digital report on the activity within the gaming room each shift
  • Responsible for the smooth and safe running of the gaming room and for confirming the age of any customer before serving them with alcohol or allowing them to enter the gaming room
  • Assisted all other front of house areas of the business during busy periods.

Administrative Assistant - Receptionist

Financial Decisions
  • Provided administrative support to northern beaches financial services company after school
  • This included reception, scanning, filing and general administrative duties.

Education

High School Diploma -

Freshwater Senior Campus, Curl Curl, NSW
09.2015

Skills

  • Reception management
  • Professional, courteous communication
  • Technically competent with good knowledge of MS Word, Outlook and Google Chrome
  • Office administration
  • Switchboard management
  • Customer service
  • General hospitality
  • Invoice Processing

Certification

  • RSA (responsible service of alcohol)
  • RCG (responsible conduct of gambling)

References

Available upon request

Timeline

Customer Service & Logistics Manager

Ivory Egg
02.2020 - 09.2024

Receptionist - Administrative Assistant

McCarrolls Service Centre
04.2018 - 05.2019

Gaming/Customer Service Attendant

Terrey Hills Tavern
10.2015 - 03.2018

Administrative Assistant - Receptionist

Financial Decisions

High School Diploma -

Freshwater Senior Campus, Curl Curl, NSW
Hannah Robb