Hannah Roberts
Belmont
Summary
Energetic and personable with a genuine interest in fashion and retail environments, eager to learn and grow within this field. Familiar with current fashion trends and skilled in visual merchandising. Brings well developed customer service principles and strong communication skills, to assist to create a positive shopping experience for the customer and drive revenue growth.
Overview
5
5
years of professional experience
Work History
Support Work
Sunflower Services
01.2024 - Current
- Provides emotional and practical support to participants
- Helps clients develop independent living skills, such as budgeting, cooking and cleaning
- Monitor client wellbeing and report any changes or concerns to relevant staff members
- Develop positive relationships with participants and maintain professional boundaries at all times
- Support participants social, physical and emotional needs to help integrate into local community
Shift Supervisor, Barista, Floor Host, Trainer
XS Expresso, Bennetts Green
01.2022 - Current
- Monitor staff performance to ensure quality standards are met
- Maintain cleanliness throughout shift
- Count money at end of shifts to track accurate cash transactions
- Oversee food preparation, production and presentation according to quality standards
- Resolve customer complaints and issues and offer thoughtful solutions to maintain customer satisfaction
- Respond to and resolve customer questions and concerns
Night Fill, Online Click & Collect
Coles, Belmont
01.2020 - 01.2022
- Provided excellent customer service when encountering late-night shoppers seeking assistance or guidance
- Enhanced store presentation by maintaining clean and organized shelves during nightly shifts.
- Ensured a safe work environment by promptly addressing spills, broken items, or other hazards.
Education
Interior Decoration/Design
TAFE NSW
Certificate IV06-2025
Graduated Grade12 - Studied Textiles And Design
St Francis Xavier’s College
11-2023
Skills
- Dedication for fashion and styling
- Store maintenance
- Fashion awareness
- Brand representation
- Teamwork
- Customer assistance
Training
- Responsible Service of Alcohol & Responsible Conduct of Gambling (January 2024)
- Barista Trained (2022)
Timeline
Support Work
Sunflower Services
01.2024 - Current
Shift Supervisor, Barista, Floor Host, Trainer
XS Expresso, Bennetts Green
01.2022 - Current
Night Fill, Online Click & Collect
Coles, Belmont
01.2020 - 01.2022
Interior Decoration/Design
TAFE NSW
Graduated Grade12 - Studied Textiles And Design
St Francis Xavier’s College
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