Hannah Robertson
Cardiff
Summary
Dynamic and highly organized professional with a strong background in retail and fitness studio management. Assistant Manager at a Pilates studio with expertise in customer service, team leadership, and operational efficiency. Proven track record of improving customer satisfaction, increasing membership retention, and managing daily studio operations. Extensive retail experience in sales, inventory management, and delivering exceptional client experiences in fast-paced environments. Adept at collaborating with cross-functional teams, driving revenue, and fostering a positive and supportive atmosphere for customers and staff.
Overview
6
6
years of professional experience
Work History
Retail Assistant
Nutrition Warehouse
01.2025 - Current
- Enhanced customer satisfaction through extensive product knowledge and effective recommendations for customers' needs.
- Regularly execute visual merchandising tasks to maintain store aesthetics.
- Facilitated efficient stock acceptance while ensuring optimal inventory levels.
2IC Manager
Core Wellness
08.2024 - 03.2025
- Sold memberships and trial offers for consistent achievement of sales targets.
- Increased customer satisfaction and retention via dedicated follow-ups and bespoke resolutions.
- Developed strategies to enhance client acquisition through promotional offerings.
Full Time Sales Assistant
Cotton On
06.2022 - 08.2024
- Handled customer inquiries and complaints with professionalism, resolving issues promptly.
- Developed strong product expertise, becoming a go-to resource for both customers and colleagues.
- Developed strong relationships with clients to foster loyalty and repeat business.
Barista
Baratza
01.2021 - 01.2022
- Provide a welcoming, engaging and friendly environment to all customers.
- Prepare and serve hot and cold beverages such as coffee and teas, and other food products.
- Operating Point of Sale Systems and cash handling.
Crew Coach
McDonald's
01.2019 - 01.2021
- Lead team members and run shifts, ensuring store operates smoothly.
- Train new team members and run inductions.
- Assist management team with store operations.
Education
Provide CPR -
Just Careers Training
08.2024
Provide Basic Emergency Life Support -
Just Careers Training
08.2024
Provide First Aid -
Just Careers Training
08.2024
Reformer Pilates Teacher Training -
Barre Body
04.2024
Retail Certificate III -
VET Courses
NSW02.2021
Year 10 - Hospitality Certificate I
Callaghan College Wallsend Campus
Wallsend, NSW12.2020
Australian Barista School Certificate -
CBD College
Newcastle, NSW03.2019
Skills
- Leadership
- Time Management
- Ability to work under pressure
- Effective Communication Skills
- Organisational Skills
- Initiative
- Organisation
- Fast-learning
- Critical Thinking
Timeline
Retail Assistant
Nutrition Warehouse
01.2025 - Current
2IC Manager
Core Wellness
08.2024 - 03.2025
Full Time Sales Assistant
Cotton On
06.2022 - 08.2024
Barista
Baratza
01.2021 - 01.2022
Crew Coach
McDonald's
01.2019 - 01.2021
Provide CPR -
Just Careers Training
Provide Basic Emergency Life Support -
Just Careers Training
Provide First Aid -
Just Careers Training
Reformer Pilates Teacher Training -
Barre Body
Retail Certificate III -
VET Courses
Year 10 - Hospitality Certificate I
Callaghan College Wallsend Campus
Australian Barista School Certificate -
CBD College
Similar Profiles
Mia BrownMia Brown
Pick Packer at Nutrition WarehousePick Packer at Nutrition Warehouse
EMILY LYNCHEMILY LYNCH
Sales Assistant Team Member at Nutrition WarehouseSales Assistant Team Member at Nutrition Warehouse
Ashley RussellAshley Russell
Sales Specialist at Nutrition WarehouseSales Specialist at Nutrition Warehouse
Starr NimethStarr Nimeth
LVN Instructor at Northwest CollageLVN Instructor at Northwest Collage
Geraint ThomasGeraint Thomas
Assistant News Editor at BBC NewsAssistant News Editor at BBC News