HANNAH ROBSON

• Provided troubleshooting assistance for software-related issues, ensuring customer satisfaction and timely resolution.
• Documented technical support interactions to enhance knowledge base and improve service efficiency.
• Managed high-volume ticket queues while maintaining exceptional levels of customer service and satisfaction.
• Collaborated with cross-functional teams to identify and escalate complex technical issues effectively.
• Create and update case documentation to maintain a comprehensive knowledge base, improving internal processes and knowledge sharing for the team.

• Coordinated client appointments, ensuring timely access to services and resources.
• Managed client communications, providing updates and addressing inquiries effectively.
• Assisted in developing care plans tailored to individual client needs and preferences.
• Maintained accurate records in client management systems for efficient tracking and reporting.
• Supported training initiatives for new staff on client care protocols and procedures.
• Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.

• Designed and delivered dynamic English lessons for students aged 11 to 18, increasing student engagement by 35% and leading to an average 15% improvement in fluency in just two months.
• Adapted to fluctuating class dynamics on a weekly basis, refining my ability to think quickly and adjust lesson plans to suit evolving group needs.
• Collaborated with fellow teachers to create and execute extracurricular activities, encouraging students to apply their language skills in real-world contexts and contributing to a more immersive learning experience

• Planned and coordinated successful cultural and educational events and workshops, increasing participation by 25%.

• Managed all event logistics, including scheduling, venue coordination, budgeting, and resource allocation, ensuring on-time delivery and high participant satisfaction.

• Used bilingual communication skills (English & Spanish) to bridge language gaps and facilitate cross-cultural connections for over 300 participants.

• Secured partnerships with local organisations and educators, expanding access to English-learning opportunities and increasing program reach by 15%.

• Physicochemical Analysis: Conducted technical assessments of chemical batches to identify composition, purity levels, and reactive properties.
• Data Interpretation: Interpreted complex analytical data, including HPLC, GC-MS, and Particle Size Distribution, to ensure compliance with manufacturer and regulatory standards.
• Reporting & Specifications: Validated technical laboratory reports, product specifications, and Safety Data Sheets (SDS), ensuring accurate stoichiometry for industrial applications.
• Quality Control (QC): Developed and monitored QC protocols in alignment with ISO 9001, FSSC 22000, and HACCP to ensure products were free from molecular contaminants.
• Liaison & Compliance: Acted as the technical liaison with global manufacturers to verify synthesis routes and production techniques for pharmaceutical-grade chemicals.
• Research & Reliability: Investigated product stability and molecular degradation under various environmental conditions to ensure product integrity.

• Developed engaging lesson plans to enhance student understanding of complex chemistry concepts.
• Implemented innovative teaching strategies to improve student performance in laboratory settings.
• Conducted assessments and evaluations to ensure curriculum alignment with educational standards.
• Organized extracurricular activities, promoting student interest in chemistry beyond the classroom.

• Conducted in-depth research into the surface charge density and point of zero charge of cerium dioxide and titanium dioxide nanoparticles.
• Analysed the relationship between nanoscale surface interactions and key physicochemical properties of materials.
• Designed and executed precise experimental procedures using advanced laboratory techniques to interpret nanoparticle behaviour.
• Authored technical reports and presented complex scientific data to academic audiences.