Hannah Roche
Bondi
Summary
Bachelor of Sport and Exercise Management graduate from UTS, seeking a sports industry role in events and management to gain knowledge, contribute in team settings and progress career opportunities. A motivated, resourceful individual with strong interpersonal and customer service skills, developed through work at the Sporting Club of Sydney and previous roles. Thrives in dynamic environments, eager to learn, and committed to delivering results.
Overview
5
5
years of professional experience
Work History
Event Management Intern
Venues NSW
05.2024 - 09.2024
- Assist the events team with the preparations of documentation including event information plans, run-sheets and building accreditation boards
- Shadow event management coordinators in their day to day operations, as well as assist on game days where necessary
- Actively collaborate and participate in meetings with internal staff and external clients such as the Roosters, Rugby AU and the Sydney Swans
- Assisted in the successful execution of multiple events, ensuring seamless planning and coordination
Receptionist
Sporting Club of Sydney
08.2022 - 05.2024
- Deliver premium customer service to members and guests
- Utilise excellent communication skills and problem-solve in a time-sensitive and efficient manner
- Employ high customer service standards within a team environment
- Work closely with fitness team members as well as sub-clubs including the Swimming Club, Tennis Club, Squash Club, Golf Club and Creche
- Resolved customer problems and complaints
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Receptionist
Belle Property
01.2022 - 10.2023
- Manage the front desk and reception area
- Greet clients in accordance with the company's customer service standards
- Prepare Property Management agreements and administration
- Assist with preparation of sales proposals
- Independently handle phone calls and emails and correspond communication to relevant departments and personnel
- Assisted agents in preparing marketing materials for new listings, increasing visibility and attracting potential buyers
Customer Service Executive
Campos Coffee Group
03.2021 - 12.2021
- Responsible for resolving all order and delivery issues, from identifying the issue, to entering the order and booking the courier within the timeframe provided
- Maintain clear records of issues raised including customer, date, BDM, description, classification etc
- Maintain and update database management, including Airtable, Trello, and internal files
- Manage online partnership enquiries in a timely manner
Receptionist
Campos Coffee Group
02.2020 - 03.2021
- Provide general administrative and e-commerce support
- Handle customer service enquiries and online customer service portal
- Assist HR initiatives, staff events, meetings, and catering
Education
Bachelor of Sport and Exercise Management -
University of Technology Sydney
11-2024
Skills
- Effective Communication Skills
- Collaborative Problem Solving
- Customer service
- Client relationship management
- Organisational Skills
- Microsoft Office Proficiency
- SAGE Knowledge
- Trello Task Organization
Timeline
Event Management Intern
Venues NSW
05.2024 - 09.2024
Receptionist
Sporting Club of Sydney
08.2022 - 05.2024
Receptionist
Belle Property
01.2022 - 10.2023
Customer Service Executive
Campos Coffee Group
03.2021 - 12.2021
Receptionist
Campos Coffee Group
02.2020 - 03.2021
Bachelor of Sport and Exercise Management -
University of Technology Sydney
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