Hannah-Rose Lyne
Palmerston,NT
Overview
3
3
years of professional experience
1
1
Certification
Work History
Acting Archive and Disposal Officer (AO3)
Department of Corporate and Digital Development (DCDD)
07.2025 - 12.2025
- As the current Archives and Disposal Officer (AO3) acting in higher duties within the Department of Corporate and Digital Development (DCDD), I have demonstrated experience in managing the full lifecycle of NTPF records, particularly those of a sensitive or permanent nature. My nominal position as Archives, Lending, Retrieval and Disposal Officer (AO2) has seen me actively contribute to the daily operations of the DCDD archive facility, which holds NT Police Force (NTPF) paper records.
- I have developed a strong capability in the transfer, storage, appraisal, sentencing, and disposal of records in accordance with authorised records disposal schedules and Northern Territory Government Records Management Standards. I regularly process internal research requests and archiving projects for NTPF, support historical search requests, locate specific information required for NT Supreme and NT Local courts drafting written response to operational members, digitise corporate and operational records, and manage the secure destruction of physical paper records.
- Recently, I have contributed to the digitisation and disposal of large-scale collections, including NT Fire and Emergency Services and legacy NTPF records, reducing archive holdings and preparing more than 600 boxes for external transfer. I also provide archive and records management advice and research services to senior executive staff, operational police, and administrative personnel, supporting timely and sensitive requests, such as those from SafeNT and the NTPF Information Management Section. My work ensures recordkeeping practices remain compliant, responsive, and aligned with DCDD and NTPF objectives.
- Undertake retrieval and archiving of records held in the archive facility.
- Actively liaised with clients to ensure the correct application of retention and disposal schedules to records, maintaining compliance with established standards.
- Undertake search request providing critical information to NTPF members when a matter is before the courts.
- Manage incoming search, retrieval and lodgement request thought the JIRA ticketing system.
- Manage the generic email inbox.
- Answer and respond to phone enquiries.
- Conduct historical research requests.
- Assist with the recording, re-boxing, labelling and cataloguing of permanent and temporary records.
- Provide a courier service for archive consignments for the Darwin region.
- Undertake project destruction work to reduce the storage holdings of the archive facility including, scanning and digitising records where appropriate.
- Undertake the systematic disposal of records past their retention date with direction from the Archive Supervisor and Project Manager.
- Proficient in the use of NTPF and NTG Government systems; SerPro, PROMIS and IJIS. These systems are regularly used when appraising PROMIS and Prosecution files.
Archives, Lending, Retrieval and Disposal Officer AO2 (Nominal position)
Department of Corporate and Digital Development (DCDD)
09.2024 - 06.2025
- Appointed the permanent position of Archives, Lending, Retrieval and Disposal Officer AO2 (30 April 2025)
- Under the supervision and direction of the Archives Supervisor, my role is responsible for delivering a client focussed lending, filing and retrieval service. Undertake the destruction and disposal of NTPF records in the archive facility, assist in the cataloguing of records that supports the business accountability of the agency. This position is primarily responsible for undertaking the research and retrieval of records requested by members of NT Police Force and NT Fire and Emergency Services as well as recording, re-boxing and cataloguing incoming files for storage at the archive facility.
- Undertake retrieval and archiving requests of records held in the archive facility.
- Actively liaised with clients to ensure the correct application of retention and disposal schedules to records, maintaining compliance with established standards.
- Manage incoming search and retrieval request thought the JIRA ticketing system.
- Manage the generic email inbox.
- Answer and respond to phone enquiries.
- Conduct historical research requests.
- Assist with the recording, re-boxing, labelling and cataloguing of permanent and temporary records.
- Provide a courier service for archive consignments for the Darwin region.
- Undertake project destruction work to reduce the storage holdings of the archive facility including, scanning and digitising records where appropriate.
- Undertake the systematic disposal of records past their retention date with direction from the Archive Supervisor and Project Manager.
- Proficient in the use of NTPF and NTG Government systems; SerPro, PROMIS and IJIS. These systems are regularly used when appraising PROMIS and Prosecution files.
- Maintain a WH&S building safety register.
- Maintain the First Aid supply audit log.
- Maintain the temperature and humidity audit log.
- Maintain the operational EWP log (daily start up checks)
Acting Records Officer, Administrative Officer 3
NT Police, Fire and Emergency Services (Ty's)
08.2024 - 09.2024
- I am currently acting in higher duties as Records Officer, during this development opportunity I have demonstrated experience delivering a high-quality of records management services in alignment with Northern Territory Government (NTG) standards and the Information Act. This role requires a proactive and organised approach to supporting the records manager and records management team, Content Manager (TRM), including maintaining, updating, creating TRM record locations, TRM User profiles and undertaking daily TRM system audits. With a strong focus on service delivery, I also contribute to the development of internal records management procedures and provide critical support to the NTPF administrative staff and frontline members. This position is central to fostering best-practice recordkeeping, supporting operational efficiency, and ensuring legislative compliance across NTPF. In this role I have shown my experience in exercising initiative, discretion and confidentiality.
- During my time in this position, it has provided me with the opportunity to work closely on significant high level and operational projects: for example, the separation and transfer of the NTPF Information Management function over to Department of Corporate and Digital Development (DCDD). Scanning and digitising projects such as processing historical PROMIS and Prosecution files, coordination and relocation of physical records.
- Manage and triage the records management generic email Inbox responding to record and archive enquiries.
- Provide advice and tailored support to staff undertaking archival projects, facilitating adherence to best practices in records preservation.
- Maintain a master list of active Content Manager TRM user profiles, ensuring accurate user details are regularly updated for operational efficiency.
- Process NTPF Official Journal request as a priority service.
- Developed and maintained issues register log to track and address records management challenges promptly, providing timely solutions to enhance service delivery.
- Advised on Business Classification Schemes and thesaurus titling for information captured in TRM, promoting consistent and effective information management advice.
- Compiled various reports on staff and member cessation to monitor and support Content Manager TRM.
Acting Records Officer, Administrative Officer 3
NT Police, Fire and Emergency Services (Denise)
03.2024 - 08.2024
- Appointed the permanent position of Archives, Lending, Retrieval and Disposal Officer AO2 (30 April 2024)
- I am currently acting in higher duties as Records Officer, during this development opportunity I have contributed to the delivery of an efficient and compliant records management service that promotes awareness, understanding, and best-practice standards across the agency. I provide accurate advice and practical support to staff and frontline members on records management procedures, ensuring compliance with the Information Act and NT Government standards.
- With proven experience using electronic document and records management systems such as Content Manager (TRM), I assist in the registration, cataloguing, digitisation, and sentencing of records, including historical documents, Police Notebooks and Journals. I actively support the development and maintenance of location structures within TRM, as well as the reboxing and examination of records for secure secondary storage. My strong communication and interpersonal skills enable me to work collaboratively within a team, while my attention to detail, discretion, and ability to manage competing priorities ensure consistent, high-quality outcomes in all aspects of records management.
- I have proven experience both oral and written communication skills specific to the management of information and the provision of advice in processes and procedures in managing records in compliance with NTG standards.
- Provide support and advice to members and staff in relation to records management practices and standards.
- Assist with records management project work that includes cataloguing, scanning and registering historical information and documents in Content Manager (TRM).
- Assist in providing TRM system support that includes creating, maintaining and updating location structures.
- Initiate the examination, sentencing, reboxing of hard copy records in preparation for secondary storage.
- Post examination of files for integrity, subject consistency, security and finalised action.
- Contribute to the development of procedures and processes that support compliance with NTG Standards and the Information Act.
- Responsible for the creation, registration and post examination of Police Notebooks and Journals.
- Adept in the use of NTPF and NTG Government systems; SerPro, PROMIS and IJIS. These systems are regularly used when appraising PROMIS and Prosecution files.
Acting Records Officer, Administrative Officer 3
NT Police, Fire and Emergency Services (Ty's)
12.2023 - 02.2024
- I am currently acting in higher duties as Records Officer, during this development opportunity I have demonstrated experience delivering a high-quality of records management services in alignment with Northern Territory Government (NTG) standards and the Information Act. This role requires a proactive and organised approach supporting the records manager and records management team, Content Manager (TRM), including maintaining, updating, creating record locations, TRM User profiles and undertaking daily TRM system audits. With a strong focus on service delivery, I also contribute to the development of internal records management procedures and provide critical support to the NTPF administrative staff and frontline members. This position is central to fostering best-practice recordkeeping, supporting operational efficiency, and ensuring legislative compliance across NTPF. In this role I have shown my experience in exercising initiative, discretion and confidentiality.
- Manage and triage the records management generic email Inbox responding to general enquiries.
- Provide advice and tailored support to staff undertaking archival projects, facilitating adherence to best practices in records preservation.
- Maintain a master list of active Content Manager TRM user profiles, ensuring accurate user details are regularly updated for operational efficiency.
- Developed and maintained issues register log to track and address records management challenges promptly, providing timely solutions to enhance service delivery.
- Advised on Business Classification Schemes and thesaurus titling for information captured in TRM, promoting consistent and effective information management advice.
- Compiled various reports on staff cessation to monitor and support agency transitions.
- Responsible for TRM system support in maintaining and updating and creating new locations.
- Assist in training activities with TRM and processing PROMIS and Prosecution records.
- Contribute to the development of day to day operational internal procedures and processes.
- Initiate the examination, sentencing, boxing of records for secondary storage.
- Post examination of files for integrity, subject consistency, access controls, security and finalised action.
- Support role of mail and freight courier processing incoming and outgoing mail and freight for the Darwin and regional and remote NTPF police locations.
- Provide support and advice to staff and police members in relation to internal and external mail and freight services.
- Capable in the use of NTPF and NTG Government systems; SerPro, PROMIS and IJIS. These systems are regularly used when appraising PROMIS and Prosecution files.
Archives, Lending, Retrieval and Disposal Officer AO2
Department of Corporate and Digital Development (DCDD)
09.2023 - 12.2023
- Under the supervision and direction of the Archives Supervisor, my role is responsible for delivering a client focussed lending, filing and retrieval service. Undertake the destruction and disposal of NTPF records in the archive facility, assist in the cataloguing of records that supports the business accountability of the agency. This position is primarily responsible for undertaking the search and retrieval of records requested by members of NT Police Force and NT Fire and Emergency Services as well as recording, re-boxing and cataloguing incoming files for storage at the archive facility.
- Assist with retrieval and archiving of records held in the archive facility.
- Actively liaised with clients under the direction of the archive supervisor and records manager to ensure the correct application of retention and disposal schedules to records, maintaining compliance with established standards.
- Manage incoming search and retrieval request thought the generic email inbox.
- Assist with historical search requests.
- Assist with the recording, re-boxing, labelling and cataloguing of permanent and temporary records.
- Provide a courier service for archive consignments for the Darwin region.
- Undertake and assist with project destruction work to reduce the storage holdings of the archive facility including, scanning and digitising records where appropriate.
- Assist with the systematic disposal of records past their retention date with direction from the Archive Supervisor and Project Manager.
Payroll Officer, Entry Level AO2
Department of Corporate and Digital Development (DCDD)
02.2023 - 09.2023
- As an entry-level Payroll Officer, I am committed to delivering a prompt, accurate, and confidential payroll service that supports the needs of staff and NTG clients. With a strong focus on customer service and attention to detail, I process salary and allowance payments, maintain accurate personnel records, and ensure timely responses to payroll-related enquiries. I contribute to a positive team environment by upholding internal procedures, maintaining data integrity across payroll systems and TRM, and supporting continuous service improvement. My ability to multitask across various systems and communicate effectively with people from diverse backgrounds ensures a reliable and professional approach to payroll operations.
- Process and calculate salary and allowance payments and other employee entitlements to a specified client group, inputting data into an electronic payroll system.
- Provide accurate and timely information to staff and clients when requested ensuring a clear understanding of entitlements and operating procedures.
- Maintain the integrity of personnel records ensuring accuracy of all data recorded and maintaining confidentiality.
- Update, maintain and manage personnel information and records, transferring records into (TRM).
- Contribute to the operations of the payroll team ensuring a high quality of payroll service is provided to clients.
- Contribute to a positive work environment, teamwork and quality customer service delivery
- Follow and adhere to internal standard operating procedures
- Provide a high level of commitment to the workplace e.g. attendance Multitask utilising different Payroll systems and Microsoft excel spreadsheets concurrently. Interact effectively with people of diverse cultures.
Front of House Usher
Darwin Entertainment Centre
08.2022 - 01.2023
- My position responsibility is to ensure the safety, comfort, and enjoyment of all visitors to the Darwin Entertainment Centre.
- Participate as directed in set-up and clean-up (before, during and after) of front of house (FOH) areas including the foyer, bar, public areas, and amenities
- Set-up activities include coordinating seating, tables, decoration, and catering.
- While the theatre is professionally cleaned weekly it is the FOH team's responsibility to maintain and clean the foyer, theatre and public areas including amenities throughout the week.
- Be alert to safety and security issues at all times
- Take action to promptly address and report any issues as they arise, to ensure safety of self, patrons, staff and volunteers.
- Act to ensuring smooth and efficient operations are maintained in accordance with Show Briefs (as communicated by FOH Supervisor), DEC policies and procedures, and applicable regulations and OH&S policy.
- Facilitate access by visitors to the Centre to/from the venue and venue facilities in a courteous and efficient manner, including location and direction to appropriate door access, allocated seating, elevators, and mobility aids, with a view to safety and comfort at all times.
- Re-direct visitors and restrict unauthorised access to secure areas as may be required.
- Maintain high level customer service standards, ensuring all communication is respectful and courteous.
- Promptly inform FOH Supervisor of details of any malfunctions, repairs or safety concerns within the theatre, foyer, and public areas.
- Follow other duties as directed by the FOH Supervisor as required.
Skills
- Content Manager TRM
- Records sentencing and disposal
- Archiving and retrieval services
- Hard copy file cataloguing and re-boxing
- TRM system support and location management
- High-level confidentiality and data integrity
- Client support and Help Desk services
- Physical handling of archival material
- Conduct and respond to historical NTPF research requests
- Training support officer
- Mail and Freight Courier
Certification
- NT ‘C' class Driver Licence
- Police Security Check (PF166) – Valid
- First Aid Certificate
- Elevated Work Platform Certificate
- Fire Warden and Fire Extinguisher Certificate
- Physically fit to handle archive materials (lifting and moving boxes)
Training
- TRM Content Manager System Training
- NTG Records Management Compliance Awareness
- WHS & Equity and Diversity Training
- Mobile Elevated Work Platform (EWP) theory and practical training
- MyLearning WHS Working at Heights online module
- Fire Extinguisher and Fire Warden
- First Aid Officer
- OneNTG MyLearning
- Introduction to ICAC and Mandatory Reporting
- Merit Selection
- Cross Cultural Awareness
- Appropriate Workplace Behaviours
- NTG Code of Conduct
- DCDD Conflict of Interest 2025 declaration.
Timeline
Acting Archive and Disposal Officer (AO3)
Department of Corporate and Digital Development (DCDD)
07.2025 - 12.2025
Archives, Lending, Retrieval and Disposal Officer AO2 (Nominal position)
Department of Corporate and Digital Development (DCDD)
09.2024 - 06.2025
Acting Records Officer, Administrative Officer 3
NT Police, Fire and Emergency Services (Ty's)
08.2024 - 09.2024
Acting Records Officer, Administrative Officer 3
NT Police, Fire and Emergency Services (Denise)
03.2024 - 08.2024
Acting Records Officer, Administrative Officer 3
NT Police, Fire and Emergency Services (Ty's)
12.2023 - 02.2024
Archives, Lending, Retrieval and Disposal Officer AO2
Department of Corporate and Digital Development (DCDD)
09.2023 - 12.2023
Payroll Officer, Entry Level AO2
Department of Corporate and Digital Development (DCDD)
02.2023 - 09.2023
Front of House Usher
Darwin Entertainment Centre
08.2022 - 01.2023
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