Hannah Russo
Townsville,QLD
Summary
At DakTech, I spearheaded social media strategies to enhance customer engagement and brand presence. My expertise in Microsoft Office and exceptional interpersonal skills facilitated efficient office administration and customer satisfaction. My adeptness in social media analytics and content creation drove targeted marketing successes.
Overview
3
3
years of professional experience
Work History
Office Administrator
DakTech Pty Ltd
11.2021 - Current
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Scheduled meetings, prepared meeting minutes, and maintained multiple calendars and email inboxes.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Handled day-to-day accounting processes to drive financial accuracy including allocating bank transactions and processing bills.
- Created and sent daily and monthly invoices using Xero.
- Diminished outstanding debts by analysing accounts for issues and following up with clients via phone and email.
- Handling queries and complaints via phone, email and general correspondence.
- Oversaw inventory management, ensuring office supplies were adequately stocked.
- Assisted in event planning efforts for company staff gatherings, product launches, and workshops.
- Supported onboarding process for new staff, facilitating smooth transition into team.
Social Media Marketing
DakTech Pty Ltd
10.2022 - Current
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed marketing content such as newsletters, promotional materials, and posts for social media using Canva.
- Developed and managed content calendars for all social media platform to schedule content in advance to ensure timely and relevant posts.
- Designed and implemented social media strategies to align with business goals.
- Analysed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
- Analysed and reported on social media and email marketing analytics.
Education
Certificate III - Business
Axiom College
Mackay, QLD08.2023
High School Diploma -
Annandale Christian College
Townsville, QLD11.2021
Skills
Office Administrative Duties
- Microsoft Word, PowerPoint & Excel Advanced Functions
- Business Data Entry & Reporting
- Document & Calendar Management
- Office Reception - Phone call handling and transfers
- Interpersonal Skills - Effective verbal communication and handling of complaints
Social Media Marketing
- Social Media Content Creation (Canva)
- Social Media Scheduling & Posting - Facebook, Instagram, YouTube, LinkedIn, X
- Social Media Copywriting
- Social Media Analytics Tracking and Reporting
- Email Marketing (Newsletters)
- Promotional Material Development (Banners, Flyers, Signs)
References
Daniel Kendall
CEO and Founder
DakTech Pty Ltd
Phone: 07 4723 0228
Email: daniel@daktech.com.au
Daniel Rudge
Project Manager
DakTech Pty Ltd
Phone: 07 4723 0228
Email: rudgey@daktech.com.au
Timeline
Social Media Marketing
DakTech Pty Ltd
10.2022 - Current
Office Administrator
DakTech Pty Ltd
11.2021 - Current
Certificate III - Business
Axiom College
High School Diploma -
Annandale Christian College
Similar Profiles
Mekondjo JohannesMekondjo Johannes
Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)
Mekondjo JohannesMekondjo Johannes
Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)
Georgina WitbooiGeorgina Witbooi
Operational Compliance Manager at EVOLUTION FINANCE (PTY) LTD / OPCO 365 (PTY) LTDOperational Compliance Manager at EVOLUTION FINANCE (PTY) LTD / OPCO 365 (PTY) LTD