Summary
Overview
Work History
Education
Skills
Trainingandcertificates
References
Hobbies and Interests
Timeline
Generic

Hannah Sandvik

Leanyer,NT

Summary

Energetic community service worker making great efforts to improve lives and generate awareness to causes. Compassionate and person-centred with strong interpersonal skills.

Overview

15
15
years of professional experience

Work History

Wellbeing Coach

Neami National
Darwin, Northern Territory
10.2023 - Current
  • Working in a multi-disciplinary team for adults experiencing mental health distress.
  • working under a collaborative relational framework.
  • Utilizing lived experience to support visitors of the Darwin Medicare Mental health.
  • Facilitation of Acceptance and Commitment Therapy based group, 'Wise Choices.'
  • Basic reception tasks and booking appointments.

Case Manager in National Psychosocial Program

Mission Australia
08.2020 - 07.2022
  • Facilitating psychosocial educational groups
  • Creating case management and goal plans with clients
  • Intake and assessment
  • Crisis and safety planning with clients
  • Referral to other services, advocacy and case notes
  • Use of excel and Microsoft word and organization system MA connect
  • Writing and submitting NDIS applications
  • Intake and Assessment for Accommodation and financial emergency relief as a fill in
  • Liaison and relationship building with other services and stakeholders
  • Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
  • Collaborated with other service providers to ensure continuity of care for clients.
  • Provided referrals to appropriate health care providers or other community resources.
  • Provided crisis intervention support for clients in emergency situations.
  • Maintained accurate case records and documentation according to agency guidelines.
  • Participated in professional development activities related to case management best practices.
  • Participated in regular team meetings and in-house training sessions to boost group effectiveness.

Community Engagement Project Officer

Autism NT
04.2020 - 08.2020
  • Organize and Facilitate groups for people with Autism aged 16-24 years
  • Individual mentoring to engage youth into work, study, volunteering and social activities
  • Networking with other organizations
  • Manage and fill out required data for funding
  • Identified potential risks associated with projects and developed mitigation strategies.
  • Collaborated with community members to educate public around Autism Spectrum Disorder.

Team Leader

Hands on People
Darwin
02.2020 - 04.2020
  • Provided coaching and feedback on employee performance.
  • Delegated support staff according to NDIS plans in place.
  • Allocating support staff to participants on a roster.

Community Mental Health Practitioner

Mind Australia, Bendigo
05.2017 - 06.2019
  • Working with a range of clients within trauma informed practice and recovery orientated framework
  • Provided crisis intervention during times of distress or emergency situations.
  • Facilitating Psycho-Social Educational groups and acitvities.
  • Networking and making referrals
  • Informal counselling
  • Assisted clients in developing life skills, such as problem-solving, communication, decision-making, self-care and social interaction.
  • Participated in multi-disciplinary team meetings to discuss client care plans and strategies for improvement.
  • Offered guidance around setting realistic goals for recovery based on individual strengths and limitations.

Direct Support Professional

Inclusion Melbourne, Armadale
07.2016 - 12.2016
  • Providing individual personalized supports to clients
  • Support clients to access community supports, training and employment opportunities
  • Teach independent living skills such as cooking, literacy and numeracy, and self-care
  • Track and report client progress to support coordinator
  • Use strengths based approach to assist clients to achieve their goals
  • Communicate information between clients, family, support coordinators and members of the community
  • Working with clients and their families, from different cultures and faiths
  • Use of communication tools and aids for clients who don't use verbal communication
  • Writing clear and concise case notes
  • Participate in team meetings
  • Work in compliance with Inclusion Melbourne's policies and procedures, and also workplace health and safety
  • Program development

Student Placement

Inclusion Melbourne, Armadale
03.2016 - 06.2016
  • Support clients through community access and programs
  • Take part in program research and development
  • Learning and practicing skills in case management
  • Making personal goal plans and practicing time management
  • Engaging in reflective practice and supervision
  • Ensured compliance with relevant laws and regulations pertaining to student placement activities.

Disability Support Worker

Homestyle Respite, Bendigo
01.2015 - 06.2015
  • Support and encourage positive behaviors
  • Working with individuals who have autism and intellectual disabilities
  • Provide support to youth attending sporting activities, school functions, counselling, shopping and doctor visits
  • Supervising youth with internet use and social activities
  • Supporting individuals to be independent with their living skills such as shopping and paying for groceries, making healthy food choices, personal hygiene and taking medication
  • Attending and participating in team meetings
  • Working in group day programs, including swimming, cooking, and teaching how to use public transport
  • Writing Case Notes and incident reports

Disability Support Worker

Able Care, Strathpine Queensland
03.2013 - 12.2014

  • Training students and new employees
  • Working in a team, as well autonomously
  • Instructed clients on proper use of adaptive equipment such as wheelchairs and walkers.
  • Helped disabled persons access community resources such as housing options or job training programs.
  • Monitored client progress and reported any changes in behavior or health conditions to supervisor.
  • Developed strategies to help individuals cope with their disability.
  • Assisted in developing self-care skills such as personal hygiene practices.
  • Organized recreational and educational activities for clients according to individual needs.
  • Communicated regularly with families of disabled individuals regarding care plans and updates.

Live in Carer

European Nursing Agency, London
02.2012 - 09.2012
  • Assisting and supporting to social activities and community access.
  • Monitored medication intake and administered prescribed medications as necessary.
  • Ensured that all safety protocols were followed at all times while providing care services.
  • Prepared meals according to dietary requirements of the client.
  • Encouraged social interaction with other people and promoted independence whenever possible.
  • Helped clients with mobility issues using appropriate equipment like wheelchairs or walkers.
  • Performed light housekeeping duties such as laundry, vacuuming, dusting.

Waitress

The Hoste Arms, Burnham Market, England
10.2011 - 12.2011
  • Performed basic math calculations when computing bills for customers' meals.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Processed payments accurately using cash registers or POS systems.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Assisted other wait staff members in times of heavy customer traffic.

Kitchen Hand

Sunnydale Nursing Home, Nambour Queensland
05.2009 - 05.2010

  • Working within HACCP guidelines
  • Practice of Food handling and safety
  • Checked temperatures of freezers, refrigerators and hot holding units regularly to ensure food safety standards were met.
  • Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
  • Followed all health code guidelines when handling food items.
  • Sanitized surfaces with approved cleaning solutions after each task was completed.
  • Stocked shelves with food supplies, such as canned goods and dry ingredients.
  • Communicated effectively with co-workers regarding daily tasks assigned.

Education

Bachelor Of Social Science - Behavioral Science

Swinburne University of Technology
Melbourne, VIC
06-2024

Associate Degree in Social Science -

Australian Collage of Applied Psychology
01.2019

Diploma of Community Services and Case Management -

Australian Collage of Applied Psychology
01.2017

Skills

  • Strong ability to build rapport with a range of people
  • Excellent written and verbal communication skills
  • Ability to network and build relationships with services and other community organizations
  • Honest, reliable, resilient and professional
  • Excellent time management, organizational and problem-solving skills
  • Can work in a team as well as autonomously
  • Group facilitation skills
  • Personable and friendly
  • Sound Judgment
  • Safety understanding

Trainingandcertificates

  • Mental Health First Aid training (2017)
  • First Aid Training (Update regularly as required)
  • CPR (Update regularly as required)
  • Navigating complexity - A masterclass in responding to mental health issues in alcohol and other drug settings (2020)
  • Outcomes Star - An evidence-based tool for supporting and measuring change (2020).
  • Aboriginal and Torres Strait Islander Mental Health First Aid (2021).
  • CALM Training (2020)
  • Trauma Treatment without Traumatization (2022)
  • Lifeline Training - Men who use violence (2021)

References

  • Tiffany Broadbent MacClean, Program Manager for National Psychosocial Program at Mission Australia, Broadbentt@missionaustralia.com.au, 0490890594
  • Sutapa Shams, Mental Health Clinician at Head to Health, 0889146600
  • Susmita Rimal, Mental Health Clinician at Head to Health, 0889146600

Hobbies and Interests

Gardening, cooking, reading, scuba diving, art.

Timeline

Wellbeing Coach

Neami National
10.2023 - Current

Case Manager in National Psychosocial Program

Mission Australia
08.2020 - 07.2022

Community Engagement Project Officer

Autism NT
04.2020 - 08.2020

Team Leader

Hands on People
02.2020 - 04.2020

Community Mental Health Practitioner

Mind Australia, Bendigo
05.2017 - 06.2019

Direct Support Professional

Inclusion Melbourne, Armadale
07.2016 - 12.2016

Student Placement

Inclusion Melbourne, Armadale
03.2016 - 06.2016

Disability Support Worker

Homestyle Respite, Bendigo
01.2015 - 06.2015

Disability Support Worker

Able Care, Strathpine Queensland
03.2013 - 12.2014

Live in Carer

European Nursing Agency, London
02.2012 - 09.2012

Waitress

The Hoste Arms, Burnham Market, England
10.2011 - 12.2011

Kitchen Hand

Sunnydale Nursing Home, Nambour Queensland
05.2009 - 05.2010

Bachelor Of Social Science - Behavioral Science

Swinburne University of Technology

Associate Degree in Social Science -

Australian Collage of Applied Psychology

Diploma of Community Services and Case Management -

Australian Collage of Applied Psychology

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